A multi-sector organization with operations spanning marketing and communications, client services, and healthcare delivery is inviting applications for several permanent positions across different locations. These opportunities are suitable for professionals seeking structured roles within established operational environments that emphasize service delivery, stakeholder engagement, and operational consistency.
This job advertisement has been prepared for publication on a third-party job board and provides a comprehensive overview of the available vacancies. It outlines the scope, responsibilities, and functional expectations associated with each role to support informed applications. The organization seeks individuals who can operate effectively within defined roles, adhere to internal processes, and contribute to the delivery of reliable services across their respective departments.
The positions are based in Kakamega, Parklands Hospital, and Crystal Rivers, Junction, and span functions in marketing and communication, customer service, and healthcare. Each role is permanent and aligned to specific departmental objectives. All vacancies listed below are currently open and accepting applications.
The available positions are as follows:
- Relationship Executive
- Customer Service Assistant
- General Nurse
- General Nurse – Medical/Surgical
Each position is described in detail in the sections below.
Position One: Relationship Executive
Reference: ERF0222
Location: Kakamega
Employment Type: Permanent
Department: Marketing and Communication
Role Overview
The Relationship Executive is responsible for managing and strengthening relationships between the organization and its clients, partners, and other key stakeholders. The role sits within the Marketing and Communication function and focuses on client engagement, relationship management, and the execution of initiatives that support customer retention and business growth.
The role requires consistent interaction with existing and potential clients, coordination with internal teams, and the implementation of communication strategies that enhance the organization’s market presence. The Relationship Executive operates as a key point of contact, ensuring that stakeholder needs are understood and addressed in a timely and professional manner.
Key Responsibilities
The Relationship Executive is responsible for building and maintaining long-term relationships with clients and partners within the assigned region. This includes regular engagement through meetings, calls, and other communication channels to ensure ongoing alignment with client expectations.
The role involves identifying opportunities to strengthen client relationships by understanding client needs, gathering feedback, and coordinating appropriate responses with internal teams. The Relationship Executive ensures that client concerns are addressed promptly and escalated when necessary.
The position supports the implementation of marketing and communication initiatives aimed at improving brand visibility and stakeholder engagement. This includes participating in campaigns, promotional activities, and events as required.
The Relationship Executive prepares reports and updates on client interactions, relationship performance, and market feedback. These insights are used to inform internal planning and decision-making.
The role also involves coordination with other departments to ensure consistent service delivery and alignment between client expectations and operational capabilities. This may include working with customer service, operations, or technical teams to resolve issues and support service improvements.
The Relationship Executive is expected to adhere to internal communication standards, brand guidelines, and reporting frameworks while representing the organization in a professional manner at all times.
Position Two: Customer Service Assistant
Reference: ERF0225
Location: Parklands Hospital
Employment Type: Permanent
Department: Client Services
Role Overview
The Customer Service Assistant plays a key role in supporting the delivery of quality client services within a healthcare environment. Based at Parklands Hospital, the role focuses on front-line interaction with clients, patients, and visitors, ensuring that inquiries are handled efficiently and service standards are maintained.
The position supports the smooth operation of client-facing processes and contributes to a positive service experience by providing accurate information, coordinating service requests, and supporting administrative activities related to client services.
Key Responsibilities
The Customer Service Assistant serves as a primary point of contact for clients and visitors, responding to inquiries in person, via telephone, or through other communication channels. The role ensures that information provided is accurate, clear, and consistent with hospital policies and procedures.
The position supports the coordination of appointments, service requests, and client flow within the facility. This includes directing clients to appropriate departments and ensuring that service processes are followed correctly.
The Customer Service Assistant handles client feedback, concerns, and complaints in line with established procedures. This includes documenting issues, providing initial resolution where possible, and escalating matters to relevant departments when required.
The role involves maintaining accurate records related to client interactions, inquiries, and service requests. These records support service tracking, reporting, and continuous improvement initiatives.
The Customer Service Assistant works closely with clinical and non-clinical teams to ensure that client needs are communicated effectively and addressed in a timely manner. Collaboration and clear communication are essential to the role.
The position also supports administrative tasks related to client services, including document handling, data entry, and the preparation of routine reports as required.
Position Three: General Nurse
Reference: ERF0223
Location: Crystal Rivers, Junction
Employment Type: Permanent
Department: Healthcare
Role Overview
The General Nurse is responsible for providing nursing care and supporting clinical services within a healthcare setting. Based at Crystal Rivers, Junction, the role focuses on patient care, clinical support, and the implementation of nursing procedures in line with established protocols.
The role requires close collaboration with other healthcare professionals to ensure that patients receive appropriate and timely care. The General Nurse contributes to maintaining a safe, efficient, and patient-centered care environment.
Key Responsibilities
The General Nurse provides direct nursing care to patients, including monitoring patient conditions, administering prescribed treatments, and supporting daily care activities. Care is delivered in accordance with clinical guidelines and organizational procedures.
The role involves assessing patient needs, documenting observations, and communicating relevant information to medical staff and other members of the healthcare team. Accurate and timely documentation is a key component of the role.
The General Nurse supports patient admission, transfer, and discharge processes, ensuring that required procedures are followed and that patients and their families are informed appropriately.
The position includes responsibility for maintaining a clean and safe clinical environment. This involves adherence to infection prevention and control measures and the proper handling of medical equipment and supplies.
The General Nurse participates in routine clinical activities, including ward rounds, patient education, and the coordination of care plans under the guidance of senior clinical staff.
The role also involves supporting emergency and urgent care situations as required, ensuring that appropriate protocols are followed and that patient safety is prioritized at all times.
Position Four: General Nurse – Medical/Surgical
Reference: ERF0224
Location: Parklands Hospital
Employment Type: Permanent
Department: Healthcare
Role Overview
The General Nurse – Medical/Surgical is responsible for delivering nursing care within medical and surgical units at Parklands Hospital. The role focuses on supporting patients undergoing medical treatment or surgical procedures and ensuring continuity of care throughout the patient journey.
This position operates within a structured hospital environment and requires coordination with multidisciplinary teams to deliver effective and safe patient care. The role supports both pre-operative and post-operative nursing activities.
Key Responsibilities
The General Nurse – Medical/Surgical provides nursing care to patients admitted to medical and surgical units. This includes monitoring vital signs, administering medications as prescribed, and supporting recovery processes.
The role supports pre-operative preparation and post-operative care, ensuring that patients are adequately prepared for procedures and monitored closely during recovery. The nurse ensures that any changes in patient condition are identified and communicated promptly.
The position involves maintaining detailed and accurate patient records, including treatment notes, observations, and care plans. Documentation is completed in line with hospital standards and regulatory requirements.
The General Nurse – Medical/Surgical works closely with physicians, surgeons, and other healthcare professionals to coordinate patient care and support clinical decision-making.
The role includes patient and family engagement, providing information related to care plans, procedures, and recovery processes as appropriate.
The nurse is responsible for maintaining clinical standards, adhering to infection control protocols, and ensuring that medical and surgical equipment is used and maintained correctly.
Conclusion and Application Process
These permanent positions offer opportunities to contribute to professional environments across marketing and communication, client services, and healthcare delivery. Each role is aligned to specific departmental functions and supports the organization’s broader operational objectives.
Candidates are encouraged to review the role descriptions carefully and consider how their experience aligns with the responsibilities outlined. The organization is seeking individuals who can operate within structured roles, follow established procedures, and contribute positively to team-based environments.
