HF Group is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK). HFDI, is the property development and investment subsidiary of HF Group. Over the years, HFDI has been involved in the development of landmark estates including Buruburu and Komarock.
The Site Administrator is responsible for overseeing the daily operations of the project site office, ensuring smooth administrative functions, excellent client service, and effective coordination of site activities. This role plays a key part in supporting sales efforts, managing client interactions, and maintaining a well-organized and efficient site environment.
Deadline: 2026-02-21
Category: HFDI
Subsidiary: HFDI
Principle Accountabilities
- Receive and schedule site visits for interested walk-in purchasers or those arising from the marketing activities.
- Generate and record sales leads from customer calls and site visits.
- Be the custodian of the project site phone and response to all calls.
- Keep a proper record of potential customers who have visited the site, capturing their contacts.
- Assign leads to the sales team and keep tab of the follow up progress for both walk-ins and calling customers.
- In liaison with the project manager, keep a budget tracker for the project.
- In coordination with the project manager, monitor the project deliverables.
- Prepare documentation and seek approval for all project-related payments.
- Ensure potential customers who visited the site are followed up on a call.
- Closing direct and indirect sales.
- Client documentation and filing.
- Deliver excellent customer service to both calling and in-person customers.
- Offer administrative support at the site office.
- Preparing sales and project update reports.
- Escalating and following up on client issues with the assistant project development manager.
- General cleanliness and tidiness of the office.
- Order office supplies, stationery & work equipment facilitation for the department and new recruits.
- Following up on payments of all site office bills.
- Supervising all the work happening at the site e.g. beaconing, civil works.
- Any other duty assigned by the line manager.
Key Competencies and Skills
- Knowledge of CRM software and Microsoft Office Suite – intermediate excel skills.
- Solid customer service attitude with excellent negotiation skills.
- Knowledge of KYC/AML compliance requirements.
- Astute product knowledge.
- Proven work experience as a site coordinator or sales support agent.
- Strong communication skills – written and spoken.
- Strong interpersonal skills; capability to liaise, interact, coordinate and build rapport with people at all levels.
- Ability to multi-task and cope with tight deadlines in a high-pressure environment.
- Must be a self-starter and have an appreciation of business growth and priorities.
- Teamwork, interpersonal and problem-solving skills.
- Analytical and organizational skills.
- Demonstrate Integrity and Professionalism.
Minimum Qualifications, Knowledge and Experience
- A Business-related degree from a reputable university preferably in Building and Construction, Real Estate Management, Urban Planning, Land Economics and Civil Engineering.
- At least 1-year experience in administration role in a financial institution.
