A leading banking institution in Kenya is inviting applications from qualified and experienced professionals to fill several strategic positions across its operations, risk, audit, technology, facilities, and customer relationship functions. These roles are integral to strengthening operational resilience, enterprise data capability, information systems assurance, infrastructure reliability, and customer relationship growth within specialized banking segments.
The institution continues to align its operations with evolving regulatory expectations, technological transformation, enterprise risk management standards, and customer-centric service delivery models. As the financial services industry becomes increasingly complex and data-driven, the bank is investing in robust governance frameworks, resilient operational systems, reliable power infrastructure, and strategic relationship management to maintain stability, growth, and competitive advantage.
The available roles cut across operational resilience management, enterprise data leadership, information systems audit, power systems management, and Sahl banking relationship management. Each position plays a critical role in sustaining business continuity, optimizing data value, enhancing ICT governance, ensuring uninterrupted power systems across bank premises, and strengthening Islamic banking customer relationships.
Interested candidates are encouraged to review the detailed job descriptions below and submit applications before the stated deadline.
Application Deadline for All Positions: 27 February 2026
Position 1: Business Continuity Manager
Reference: 5368
Role Overview
The Business Continuity Manager is responsible for supporting the bank’s ability to anticipate, prepare for, respond to, and recover from disruptive events, while ensuring full compliance with regulatory expectations. The role focuses on developing, implementing, and continuously improving operational resilience strategies and business continuity plans across the bank. It involves cross-functional collaboration to identify risks proactively, mitigate operational disruptions, and ensure continuity of critical business functions during times of crisis.
The role also entails embedding resilience strategies within the first line of defense, training staff, and ensuring operational stability across all bank functions.
Key Responsibilities
Operational Resilience Strategy Development
- Lead the development and maintenance of the bank’s operational resilience framework.
- Design, review, and update business continuity policies and procedures in alignment with regulatory standards and industry best practices.
- Establish governance structures that ensure resilience measures are embedded across all business units.
Business Continuity Planning
- Oversee the development and testing of business continuity plans (BCPs) across departments.
- Ensure critical business functions are identified, prioritized, and protected through structured recovery strategies.
- Coordinate business impact assessments to determine recovery time objectives and recovery point objectives.
Risk Identification and Mitigation
- Collaborate with cross-functional teams to proactively identify operational risks that may cause disruption.
- Develop mitigation strategies to minimize impact during crisis situations.
- Integrate operational resilience into enterprise risk management processes.
Crisis Management and Response
- Support structured crisis response mechanisms during disruptive events.
- Facilitate coordination between business units during incident response and recovery phases.
- Ensure post-incident reviews are conducted to identify lessons learned and implement improvements.
Regulatory Compliance
- Ensure the bank’s resilience and business continuity practices comply with regulatory requirements.
- Maintain documentation and reporting structures necessary for regulatory audits and reviews.
Training and Awareness
- Train staff across departments on resilience strategies and business continuity protocols.
- Embed business continuity responsibilities within the first line of defense.
- Conduct regular simulation exercises and awareness programs to test preparedness.
Continuous Improvement
- Monitor effectiveness of resilience strategies and recommend improvements.
- Benchmark against industry standards to ensure robustness of continuity frameworks.
- Maintain updated resilience dashboards and performance reporting.
Position 2: Executive Head, Enterprise Data Management
Reference: 5395
Role Overview
The Executive Head, Enterprise Data Management is responsible for shaping and implementing the group’s Enterprise Data Management capabilities through a well-defined strategy and framework. The role is accountable for unlocking the strategic and economic value of data across the enterprise by managing the Enterprise Data and Analytics strategy, establishing robust governance, and directly partnering with business units to drive measurable revenue growth, cost optimization, and competitive advantage through data-driven insights, analytics, and artificial intelligence.
This is a strategic leadership position focused on building enterprise-wide data capabilities and ensuring that data is treated as a critical business asset.
Key Responsibilities
Enterprise Data Strategy Development
- Develop and implement a comprehensive Enterprise Data Management (EDM) strategy aligned to group objectives.
- Define enterprise data architecture standards and governance models.
- Establish data ownership and stewardship frameworks across business units.
Data Governance and Quality
- Implement robust data governance policies and controls.
- Ensure enterprise-wide data quality, integrity, and consistency.
- Develop frameworks for metadata management and master data management.
Enterprise Data and Analytics Leadership
- Drive the Enterprise Data and Analytics strategy across the group.
- Integrate analytics and artificial intelligence into decision-making processes.
- Enable advanced data modeling and predictive analytics capabilities.
Business Partnership and Value Realization
- Partner directly with business units to identify opportunities for revenue growth through data-driven insights.
- Support cost optimization initiatives by leveraging analytics.
- Translate complex data insights into actionable business strategies.
Data Infrastructure Oversight
- Oversee development and optimization of enterprise data platforms.
- Ensure scalable, secure, and reliable data environments.
- Align technology investments with data strategy objectives.
Performance Measurement and Reporting
- Define key performance indicators to measure data value realization.
- Monitor economic impact of data initiatives.
- Provide executive-level reporting on enterprise data maturity and outcomes.
Competitive Advantage and Innovation
- Leverage AI and advanced analytics to enhance competitive positioning.
- Foster a culture of innovation through data exploration.
- Identify emerging technologies and integrate them into enterprise data capabilities.
Position 3: Manager, Information Systems Audit
Reference: 5383
Role Overview
Reporting to the Senior Manager, Information Systems Audit, the Manager, Information Systems Audit will carry out Information System and Technology-related audits and advisory assignments across the Group. The role provides objective and independent assurance that the bank’s Information Systems and ICT infrastructure are appropriate, well utilized, reliable, and secure. The position also provides commensurate recommendations on areas of improvement.
Key Responsibilities
Information Systems Audit Execution
- Conduct ICT and Information Systems audits across the Group.
- Evaluate effectiveness of IT general controls and application controls.
- Assess adequacy of system configurations and infrastructure safeguards.
ICT Infrastructure Assurance
- Review reliability and security of ICT infrastructure.
- Assess system utilization and alignment with business objectives.
- Evaluate network, database, and application controls.
Advisory Assignments
- Perform advisory engagements on emerging technology risks.
- Provide recommendations on system improvements and control enhancements.
- Support business units in strengthening ICT governance.
Risk Assessment
- Identify technology-related risks and control gaps.
- Evaluate cybersecurity risk management practices.
- Provide structured risk assessments with prioritized remediation plans.
Reporting and Recommendations
- Prepare comprehensive audit reports detailing findings and recommendations.
- Present audit outcomes to relevant stakeholders.
- Track implementation of agreed corrective actions.
Compliance and Standards
- Ensure audits align with regulatory and internal audit standards.
- Maintain documentation for audit trails and regulatory reviews.
- Stay updated on evolving technology risk frameworks.
Position 4: Senior Manager, Power Systems
Reference: 5373
Role Overview
Reporting to the Head of Facilities Management, the Senior Manager, Power Systems is responsible for managing, developing, and maintaining power systems within all bank premises. This includes generators, uninterruptible power supplies (UPSs), inverters, electrical installations, and stabilizers. The role ensures all systems are operational and running without service interruption.
Key Responsibilities
Power Systems Management
- Oversee operation and maintenance of generators, UPS systems, inverters, and stabilizers.
- Ensure uninterrupted power supply across all bank premises.
- Develop preventive maintenance schedules for all power systems.
Infrastructure Development
- Manage installation and upgrade of electrical systems across branches and offices.
- Ensure compliance with safety and engineering standards.
- Plan and implement capacity expansion projects where required.
Service Continuity Assurance
- Monitor performance of power systems to prevent outages.
- Coordinate rapid response during system failures.
- Maintain contingency plans for power disruptions.
Vendor and Contractor Management
- Supervise service providers responsible for power systems maintenance.
- Review service level agreements and ensure performance compliance.
- Manage contracts related to electrical infrastructure services.
Risk and Compliance
- Ensure compliance with safety regulations and industry standards.
- Conduct risk assessments for electrical installations.
- Implement mitigation measures to prevent operational interruptions.
Performance Monitoring
- Track power system uptime and reliability metrics.
- Provide regular reporting to Facilities Management leadership.
- Implement continuous improvement initiatives in energy efficiency and reliability.
Position 5: Relationship Manager, Sahl Banking
Reference: 5365
Role Overview
Reporting to the Branch Manager, the Relationship Manager, Sahl Banking is responsible for creating and maintaining relationships with Islamic Banking customers, both Retail and Corporate. The role aims to grow business product uptake and utilization within the Sahl Banking segment.
Key Responsibilities
Customer Relationship Management
- Develop and maintain strong relationships with Retail and Corporate Islamic Banking customers.
- Understand client financial needs and provide suitable Sahl Banking solutions.
- Maintain regular engagement to enhance customer satisfaction and retention.
Business Growth and Product Uptake
- Drive growth in Islamic banking product uptake and utilization.
- Identify cross-selling opportunities within Sahl Banking offerings.
- Achieve business growth targets through structured portfolio management.
Portfolio Management
- Manage assigned customer portfolios effectively.
- Monitor account performance and identify growth opportunities.
- Ensure proactive follow-up on customer inquiries and service requests.
Market Development
- Identify new business opportunities within the Islamic banking segment.
- Support branch-level initiatives aimed at expanding Sahl Banking presence.
- Maintain awareness of market trends affecting Islamic banking customers.
Service Excellence
- Ensure high standards of service delivery to customers.
- Resolve customer concerns promptly and professionally.
- Coordinate with internal teams to ensure seamless service provision.
Compliance and Governance
- Ensure customer engagements align with Islamic banking principles.
- Adhere to internal policies and regulatory requirements.
- Maintain accurate documentation and reporting of customer interactions.
Conclusion
These positions present an opportunity for experienced professionals to contribute meaningfully to operational resilience, enterprise data leadership, information systems assurance, power infrastructure reliability, and Islamic banking relationship growth within a dynamic financial institution. Each role plays a strategic part in ensuring stability, innovation, regulatory compliance, and customer-focused service delivery across the bank’s operations.
All applications must be submitted before 27 February 2026.
