CAREER OPPORTUNITIES AT Absa Group – YOUR STORY MATTERS
At Absa Group, every career is a unique story shaped by ambition, purpose, and impact. With a strong presence across Africa and beyond, Absa continues to empower individuals and businesses through innovative financial solutions across personal and business banking, corporate and investment banking, wealth management, and insurance.
From frontline teams serving local communities to professionals driving strategy across markets, Absa is built on people who bring their authentic selves to work every day. Whether you are starting out or stepping into leadership, your contribution plays a vital role in shaping the future of Africa’s financial landscape.
We are currently hiring for the following positions:
1. Head, PPB Operations and Controls
Location: Absa Headquarters, Kenya
Reference: R-15986027
Closing Date: May 1, 2026
Job Description:
This role is responsible for leading operations and control frameworks within the Personal and Private Banking segment. The position ensures that operational processes are efficient, compliant, and aligned with strategic goals.
Key responsibilities include:
- Leading operational strategy and execution within PPB
- Strengthening internal controls to mitigate risks and enhance compliance
- Driving process optimization and operational excellence
- Overseeing adherence to regulatory and internal governance standards
- Collaborating with cross-functional teams to improve service delivery
- Monitoring operational performance and implementing corrective actions
- Providing leadership and direction to operational teams
2. Assistant Manager, Business Development – Medical Business (First Assurance Kenya)
Location: Gitanga Road (Absa General Insurance Co)
Reference: R-15985731
Closing Date: May 2, 2026
Job Description:
The role focuses on supporting growth in the medical insurance portfolio through strategic partnerships and client acquisition.
Key responsibilities include:
- Identifying and developing new business opportunities within the medical insurance sector
- Supporting implementation of growth strategies
- Building and maintaining relationships with brokers, clients, and healthcare providers
- Preparing proposals and delivering business presentations
- Monitoring market trends and competitor activity
- Supporting onboarding and service delivery processes
- Tracking and reporting on business development performance
3. Customer Support Manager, Digital Banking
Location: Absa Headquarters, Kenya
Reference: R-15986333
Closing Date: May 1, 2026
Job Description:
This role oversees customer support operations for digital banking platforms, ensuring seamless and efficient service delivery.
Key responsibilities include:
- Managing digital customer support teams
- Ensuring timely resolution of customer queries and issues
- Driving improvements in customer experience across digital channels
- Monitoring service performance and implementing improvements
- Collaborating with IT and product teams to resolve system challenges
- Developing customer service policies and procedures
- Coaching and mentoring staff for high performance
4. Branch Manager – Nyali, Mombasa (First Assurance)
Location: Nyali Centre Branch
Reference: R-15986331
Closing Date: May 1, 2026
Job Description:
The Branch Manager will oversee branch operations, drive revenue growth, and ensure excellent customer service delivery.
Key responsibilities include:
- Managing daily branch operations
- Driving sales and achieving business targets
- Leading and motivating branch teams
- Building strong client relationships
- Ensuring compliance with operational and regulatory standards
- Monitoring branch performance and implementing improvements
- Resolving customer issues and escalations
5. Head of Governance and Controls
Location: Bishops Gate (Hybrid)
Reference: R-15986248
Closing Date: April 29, 2026
Job Description:
This role is responsible for establishing and maintaining governance frameworks and ensuring a strong control environment across the organization.
Key responsibilities include:
- Developing and implementing governance and control frameworks
- Ensuring compliance with policies and regulatory requirements
- Identifying and mitigating organizational risks
- Advising leadership on governance and risk matters
- Promoting a culture of accountability and compliance
- Monitoring and reporting on risk and control effectiveness
- Engaging with stakeholders to strengthen governance practices
6. Asset Based Finance (ABF) Lead Generators
Contract: 2-Year Renewable Contract
Locations: Coast, Western & Mt. Kenya Regions
Reference: R-15985041
Closing Date: April 29, 2026
Job Description:
This role focuses on generating and qualifying leads for asset-based financing solutions across assigned regions.
Key responsibilities include:
- Identifying potential clients requiring asset-based finance
- Generating and qualifying leads to support sales teams
- Engaging prospects to understand financing needs
- Referring qualified leads for conversion
- Building relationships within target markets
- Supporting outreach and marketing initiatives
- Tracking and reporting lead generation performance
