Safaricom PLC, one of Kenya’s leading telecommunications and technology companies, has announced new job opportunities within its Technology Division and Enterprise Business Unit. These vacancies present a valuable opportunity for professionals seeking to advance their careers in a dynamic and innovation-driven environment.
As a key player in digital transformation, financial services, and enterprise solutions, Safaricom PLC continues to expand its workforce to support its evolving business needs. The organization is widely recognized for its contribution to mobile connectivity, fintech innovation, and enterprise technology solutions across Kenya.
The current recruitment drive targets skilled professionals in engineering, business development, and IT analysis. These roles are strategically positioned to support Safaricom’s ongoing efforts to enhance service delivery, strengthen enterprise offerings, and drive digital innovation.
This article provides a detailed overview of the available positions, including job responsibilities and key duties, to help prospective applicants understand the expectations for each role.
- Engineer – IPCC Planning
The Engineer – IPCC Planning role is positioned within the Channels IT Department under the Technology Division. This role plays a critical part in ensuring the design, planning, and optimization of IP Contact Center (IPCC) systems that support customer engagement platforms.
The position focuses on enhancing communication systems, improving customer experience, and ensuring that the organization’s contact center technologies operate efficiently and reliably.
Duties and Responsibilities
- Plan, design, and implement IP Contact Center solutions aligned with organizational requirements
- Ensure optimal performance and availability of IPCC systems across all service channels
- Conduct capacity planning and forecasting to support future business needs
- Collaborate with cross-functional teams to integrate IPCC solutions with other IT systems
- Monitor system performance and implement improvements to enhance efficiency and reliability
- Support troubleshooting and resolution of technical issues within the IPCC environment
- Maintain documentation of system configurations, processes, and operational procedures
- Ensure compliance with internal standards, policies, and industry best practices
- Participate in continuous improvement initiatives to enhance customer communication systems
- Provide technical support and guidance to internal stakeholders and teams
This role requires a strong understanding of communication technologies and the ability to align technical solutions with business needs.
- Business Development Account Specialist
The Business Development Account Specialist position is based within the Enterprise Business and Public Sector Unit, specifically in the Enterprise Solutions Tribe. This role is central to driving revenue growth and managing strategic client relationships within enterprise and public sector markets.
The successful candidate will be responsible for identifying business opportunities, managing client accounts, and delivering tailored solutions that meet customer needs.
Duties and Responsibilities
- Identify and develop new business opportunities within enterprise and public sector segments
- Manage and grow existing client accounts to achieve revenue targets
- Build and maintain strong relationships with key stakeholders and decision-makers
- Develop and present customized solutions that address client needs and challenges
- Collaborate with internal teams to ensure successful delivery of products and services
- Monitor market trends and competitor activities to inform business strategies
- Prepare proposals, contracts, and business presentations for clients
- Ensure high levels of customer satisfaction through effective account management
- Track sales performance and provide regular reports on business development activities
- Support the implementation of strategic initiatives within the Enterprise Solutions Tribe
This role requires a strong commercial mindset, excellent communication skills, and the ability to navigate complex client environments.
- IT Business Analyst – Financial Services
The IT Business Analyst – Financial Services role is situated within the Technology Division. This position focuses on bridging the gap between business needs and technology solutions, particularly within financial services platforms.
The role is essential in ensuring that technology solutions are aligned with business objectives and deliver value to both the organization and its customers.
Duties and Responsibilities
- Gather, analyze, and document business requirements for financial services systems
- Translate business needs into functional and technical specifications
- Work closely with stakeholders to understand business processes and identify improvement opportunities
- Support the design and implementation of IT solutions within financial services platforms
- Conduct system testing and validation to ensure solutions meet requirements
- Facilitate communication between business units and technical teams
- Monitor system performance and recommend enhancements where necessary
- Ensure compliance with regulatory requirements and internal policies
- Participate in project planning, execution, and delivery activities
- Provide ongoing support and documentation for implemented systems
This role requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams.
Application Process
Interested candidates are encouraged to review the detailed job descriptions and submit their applications through the official Safaricom careers portal. Applicants should ensure that all required information is provided and that applications are submitted before the specified deadlines.
Safaricom is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified candidates are encouraged to apply.
