A financial institution is inviting applications for several open positions across Consumer Banking, Central Operations, IT & Digital, Finance & Strategy, and Product & Innovations. The vacancies are open in different locations, including Rift & Western, Pwani, Nairobi East & West, and the Head Office.
The available opportunities include Direct Sales Representative, Supervisor roles, Manager-level finance role, and a UI/UX Designer role under Digital Channels. Interested applicants should review the available positions and submit their applications before the stated deadlines.
- Direct Sales Representative – Multiple Positions
Position Title: Direct Sales Representative
Band/Level: DSR
Department: Consumer Banking
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term Contract
Location: Rift & Western, Pwani, Nairobi East & West
Expiry Date: 19 June 2026
The Direct Sales Representative positions fall under the Consumer Banking department. The role is suitable for individuals who will support the bank’s customer acquisition, product uptake, and sales growth activities within assigned regions. The positions are available across Rift & Western, Pwani, Nairobi East, and Nairobi West.
Key duties and responsibilities may include:
- Supporting the promotion of consumer banking products and services.
- Engaging potential customers within assigned market areas.
- Creating awareness of available banking solutions.
- Supporting customer onboarding processes.
- Following up with prospective customers.
- Maintaining sales activity records as required by the department.
- Representing the institution professionally during customer interactions.
- Supporting business growth targets within the assigned region.
- Working closely with branch, sales, and consumer banking teams.
- Providing customer feedback to support service improvement.
- Supervisor, Payment Trade and TBO
Position Title: Supervisor, Payment Trade and TBO
Band/Level: Supervisor
Department: Central Operations
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 19 June 2026
The Supervisor, Payment Trade and TBO role sits within the Central Operations department at the Head Office. The position supports operational functions linked to payment processing, trade operations, and TBO-related activities.
Key duties and responsibilities may include:
- Supervising payment, trade, and TBO operational activities.
- Supporting timely and accurate processing of assigned transactions.
- Monitoring daily workflow within the operations unit.
- Ensuring operational tasks are handled according to internal procedures.
- Supporting compliance with applicable controls and reporting requirements.
- Reviewing transaction documentation where required.
- Coordinating with internal departments on payment and trade-related matters.
- Supporting issue resolution within the operations process.
- Maintaining accurate records for operational tracking.
- Providing supervision and guidance within the assigned unit.
- Supervisor, Network Technologies
Position Title: Supervisor, Network Technologies
Band/Level: Supervisor
Department: IT & Digital
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 12 June 2026
The Supervisor, Network Technologies role is based within the IT & Digital department at the Head Office. The position supports network technology operations, connectivity, systems availability, and related infrastructure support.
Key duties and responsibilities may include:
- Supervising network technology operations within the IT environment.
- Supporting the performance, reliability, and availability of network systems.
- Monitoring network infrastructure and escalating issues where necessary.
- Coordinating support for network-related incidents.
- Working with IT teams to maintain secure and stable connectivity.
- Supporting implementation of network improvements.
- Maintaining records of network activities, incidents, and resolutions.
- Ensuring assigned technology services meet operational needs.
- Supporting internal users and business units on network-related matters.
- Contributing to digital and IT service continuity.
- Manager, Statutory Reporting
Position Title: Manager, Statutory Reporting
Band/Level: Manager
Department: Finance & Strategy
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 19 June 2026
The Manager, Statutory Reporting role falls under the Finance & Strategy department. The position is based at the Head Office and supports statutory reporting, financial compliance, and institutional reporting requirements.
Key duties and responsibilities may include:
- Managing statutory reporting activities within the finance function.
- Supporting preparation and submission of required financial reports.
- Ensuring reporting processes align with applicable standards and internal requirements.
- Coordinating with relevant finance and strategy teams.
- Reviewing financial data for accuracy and completeness.
- Supporting compliance with statutory timelines.
- Maintaining proper reporting documentation and records.
- Supporting audit, regulatory, and internal reporting processes where required.
- Providing financial reporting insights to support decision-making.
- Strengthening reporting controls within the department.
- UI/UX Designer, Digital Channels
Position Title: UI/UX Designer, Digital Channels
Band/Level: Manager
Department: Product & Innovations
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 19 June 2026
The UI/UX Designer, Digital Channels role is under the Product & Innovations department. The position focuses on supporting the design, usability, and user experience of digital channels.
Key duties and responsibilities may include:
- Designing user interfaces for digital banking channels.
- Supporting user experience improvement across digital platforms.
- Creating layouts, user flows, and design concepts for digital products.
- Working with product, innovation, and technology teams.
- Supporting customer-focused digital design initiatives.
- Reviewing digital journeys to identify usability improvements.
- Contributing to product development discussions.
- Supporting testing and refinement of digital channel designs.
- Ensuring digital interfaces are clear, functional, and user-friendly.
- Helping improve the overall customer experience across digital platforms.
Application Deadline
Applicants should take note of the different closing dates:
- Supervisor, Network Technologies: 12 June 2026
- Direct Sales Representative: 19 June 2026
- Supervisor, Payment Trade and TBO: 19 June 2026
- Manager, Statutory Reporting: 19 June 2026
- UI/UX Designer, Digital Channels: 19 June 2026
How to Apply
Interested candidates should submit their applications through the official application portal before the respective deadline.
