The Kenya Trade Network Agency (KenTrade) has announced new employment opportunities for qualified professionals seeking to build careers in Kenya’s public sector. The agency is recruiting for seven positions across information systems audit, ICT infrastructure, network management, systems administration, and customer service.
These vacancies present an opportunity for experienced professionals as well as individuals seeking customer service careers within a state corporation that plays a critical role in facilitating international trade through digital trade systems and trade facilitation initiatives.
All applications must be submitted by August 4, 2026.
About Kenya Trade Network Agency (KenTrade)
The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury and Economic Planning. The agency is responsible for implementing and managing the Kenya National Electronic Single Window System, commonly known as the TradeNet System.
KenTrade works with government agencies and private sector stakeholders to simplify and automate trade procedures, reduce the cost of doing business, and improve Kenya’s competitiveness in international trade.
The latest recruitment seeks professionals who will contribute to strengthening ICT systems, customer experience, audit functions, and digital service delivery.
Available Vacancies
The agency is recruiting for the following positions:
- Senior Internal Auditor Information Systems – KTNA 6 (1 Position)
- System Administrator – KTNA 7 (1 Position)
- Infrastructure Engineer – KTNA 7 (1 Position)
- Network Engineer – KTNA 7 (1 Position)
- Customer Service Officer – KTNA 7 (1 Position)
- Contact Centre Assistant – KTNA 9 (2 Positions)
- Customer Service Assistant – KTNA 9 (1 Position)
1. Senior Internal Auditor Information Systems – KTNA 6
Number of Positions: 1
The Senior Internal Auditor Information Systems will support the agency’s governance framework by providing independent assurance on information systems, ICT controls, cybersecurity processes, and technology-related risks.
Key duties include:
- Conducting information systems audits.
- Reviewing ICT governance frameworks.
- Evaluating internal ICT controls.
- Assessing cybersecurity risks and mitigation measures.
- Reviewing business continuity and disaster recovery processes.
- Auditing ICT projects and system implementations.
- Identifying weaknesses within ICT environments.
- Preparing audit reports with recommendations.
- Following up on implementation of audit recommendations.
- Supporting enterprise risk management initiatives.
- Ensuring compliance with applicable ICT policies and standards.
- Advising management on information systems control improvements.
2. System Administrator – KTNA 7
Number of Positions: 1
The System Administrator will be responsible for ensuring reliable operation of servers, enterprise applications, operating systems, and related ICT infrastructure supporting agency operations.
Key duties include:
- Managing enterprise servers.
- Installing and configuring operating systems.
- Administering virtual server environments.
- Monitoring system performance.
- Managing user accounts and permissions.
- Performing server maintenance activities.
- Implementing backup and recovery procedures.
- Troubleshooting server-related issues.
- Applying software updates and security patches.
- Monitoring storage utilization.
- Supporting enterprise applications.
- Maintaining system documentation.
3. Infrastructure Engineer – KTNA 7
Number of Positions: 1
The Infrastructure Engineer will support the planning, implementation, maintenance, and optimization of ICT infrastructure to ensure availability, security, and reliability.
Key duties include:
- Managing ICT infrastructure.
- Supporting infrastructure upgrades.
- Monitoring hardware performance.
- Maintaining storage systems.
- Managing virtualization infrastructure.
- Supporting cloud infrastructure initiatives.
- Coordinating infrastructure maintenance.
- Implementing infrastructure security measures.
- Monitoring infrastructure capacity.
- Supporting disaster recovery planning.
- Maintaining infrastructure documentation.
- Recommending infrastructure improvements.
4. Network Engineer – KTNA 7
Number of Positions: 1
The Network Engineer will oversee network infrastructure to ensure secure, reliable, and efficient communication across agency systems.
Key duties include:
- Installing and configuring network equipment.
- Managing LAN and WAN infrastructure.
- Monitoring network performance.
- Troubleshooting network failures.
- Implementing network security controls.
- Managing firewalls and network access.
- Supporting VPN connectivity.
- Monitoring bandwidth utilization.
- Maintaining network documentation.
- Supporting wireless network infrastructure.
- Implementing network upgrades.
- Ensuring network availability.
5. Customer Service Officer – KTNA 7
Number of Positions: 1
The Customer Service Officer will coordinate customer service activities while ensuring timely resolution of customer issues and delivery of quality services.
Key duties include:
- Coordinating customer support activities.
- Handling customer inquiries.
- Managing customer complaints.
- Monitoring customer satisfaction.
- Preparing customer service reports.
- Supporting customer engagement initiatives.
- Coordinating service improvement activities.
- Maintaining customer records.
- Supporting stakeholder communication.
- Monitoring service standards.
- Escalating complex customer issues.
- Promoting excellent customer experience.
6. Contact Centre Assistant – KTNA 9
Number of Positions: 2
The Contact Centre Assistant will provide first-line customer support through various communication channels while ensuring prompt responses to customer inquiries.
Key duties include:
- Receiving customer calls.
- Responding to customer emails.
- Handling customer inquiries.
- Logging customer incidents.
- Escalating unresolved issues.
- Recording customer interactions.
- Updating customer databases.
- Supporting customer awareness initiatives.
- Monitoring service requests.
- Providing accurate information to customers.
- Supporting contact centre operations.
- Maintaining service quality standards.
7. Customer Service Assistant – KTNA 9
Number of Positions: 1
The Customer Service Assistant will support front-office operations and ensure customers receive timely assistance and information regarding agency services.
Key duties include:
- Receiving visitors.
- Assisting customers with inquiries.
- Providing information on agency services.
- Supporting customer registration processes.
- Maintaining customer records.
- Directing customers to relevant departments.
- Handling customer feedback.
- Supporting service delivery initiatives.
- Maintaining customer service standards.
- Preparing routine customer service reports.
- Supporting stakeholder engagement activities.
- Performing other customer support duties as assigned.
Why Consider These Opportunities?
These vacancies provide opportunities to work within one of Kenya’s key trade facilitation agencies responsible for supporting digital government services and improving international trade processes.
The positions cover diverse career fields including:
- Information Systems Audit
- ICT Infrastructure
- Network Engineering
- Systems Administration
- Customer Service
- Contact Centre Operations
Successful candidates will contribute to maintaining secure ICT environments, strengthening customer service delivery, and supporting Kenya’s digital trade ecosystem.
Application Deadline
The deadline for submitting applications is:
August 4, 2026, at 11:59 PM
Applicants are encouraged to submit their applications before the deadline.
How to Apply
Interested candidates should submit their applications through the official KenTrade recruitment portal before the closing date.
