Job Description
Reports To: Senior Office Administrative Assistant
(a) Duties and Responsibilities
Duties and responsibility will be to:-
i) Handle all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail to ensure smooth running of activities and information;
ii) Maintain a safe and healthy environment in the reception area;
iii) Maintain vigilance of any security threats and report any security issues to the appropriate office;
iv) Ensure customer/client enquiries are escalated to the appropriate staff and reverted to the customer/client within the agreed turnaround time;
v) Receive, filtering and transferring calls through the switchboard to the respective department for action; and
vi) Report faults on the communication lines to the officer in charge.
Job Specification
(b) Requirements for Appointment
For appointment to this grade, a candidate must have:-
i) A Diploma in Customer Care, Front Office Management, Secretarial Services;
ii) A Kenya Certificate of Secondary Education mean grade of at least C- (minus) or its recognized equivalent;
iii) At least two (2) years’ experience in a related field; and
iv) Proficiency in use of computer applications.
Successful candidates will be required to submit clearance certificates from the following bodies:
- Kenya Revenue Authority – (Valid Tax compliance certificate).
- Directorate of Criminal Investigations – (Certificate of good conduct)
- Higher Education Loans Board – (Compliance certificate, where applicable)
- Ethics and Anti – Corruption Commission – (Self-Declaration form)
- Credit Reference Bureau – (Certificate of clearance or credit report)
Deadline : 24th November, 2023