Job purpose
This position is responsible for supporting the implementation of the Commission’s ICT strategy for provision of information communication and technology services in the Commission.
Key Responsibilities
- Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
- Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions.
- Assist in maintaining and update the organizational ICT systems across the Commission to retain current information.
- Assist in monitoring the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
- Assist in ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
- Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices.
- Participate in timely preparation of the ICT department budgets, work plans and reports.
- Assist in undertaking frequent data back-up for the Commission critical data and facilitate offsite storage of backup media.
- Provide user support on ICT hardware and network infrastructure and carry out preventative maintenance of ICT equipment through regular updates of operating systems.
- Assist in installing and configuring security applications within the Commission.
- Assist in setting up and configuring virtual private networks for out of office connectivity.
- Assist in developing system specification; writing and testing computer programmes according to instructions and specifications.
Skills, Experience and Minimum Qualifications
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Technology or any relevant field from a recognized institution.
• At least 1 year of relevant service in a comparable position from a reputable organization.
• Professional Certification in Cisco Certified Network Associate (CCNA)
• Good knowledge of Information Technology Infrastructure Library (ITIL)
• Good knowledge of Active Directory Services and management.
• Good knowledge of software development tools and maintenance practices.
• Good knowledge of relational database management
• Excellent organizational and problem solving skills
• Meet the requirements of Chapter Six of the Constitution of Kenya
If you possess the above qualifications, please apply online through the KNCHR recruitment portal by 29th March 2024.
Please note that it is a criminal offence to provide false information in the application. Canvassing in any form will lead to automatic disqualification.
KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience.
KNCHR is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men, women of all ethnic groups and persons with disabilities. Therefore, qualified intersex persons, persons with disabilities, persons from marginalized communities and the minority groups are encouraged to apply.
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be advised to submit clearance certificates from the various institutions.
KNCHR does NOT have recruitment agents and does NOT charge a fee at any stage of its recruitment process. Report any incident of extortion to KNCHR or to the Police.
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