Are you looking to be part of a high-impact, innovative, and customer-centric organization? We are excited to announce several key job openings across different departments within our Kenya operations. These roles are designed to support our strategic initiatives, drive business transformation, and deliver unmatched service to our clients. If you are passionate, driven, and meet the criteria outlined below, we encourage you to apply for one of the following exciting opportunities.
This article outlines the current vacancies, their job functions, and details on how to apply. Be part of a forward-thinking team that’s shaping the future of technology and service delivery in Kenya.
1. Territory Business Lead
- Location: Kenya
- Posting Date: 03/04/2025
- Job Function: Sales / Commercial
- Division: Channels Cluster
- Employee Category: Permanent
Job Description:
As a Territory Business Lead, you will be responsible for the overall commercial performance of a defined geographical region, ensuring achievement of revenue, market share, and customer experience goals. The role requires collaboration with regional teams, implementation of go-to-market strategies, and proactive support for sales channels.
Key Responsibilities:
- Drive sales performance within the assigned territory.
- Monitor and manage distribution partners to ensure optimal product availability and customer satisfaction.
- Implement market development activities to improve brand visibility.
- Collect market intelligence and provide insights to inform strategy.
- Manage local marketing campaigns in collaboration with national teams.
2. Fixed Service Fulfillment Lead
- Location: Kenya
- Posting Date: 02/04/2025
- Job Function: Technology
- Division: Fixed Network Solutions
- Employee Category: Permanent
Job Description:
The Fixed Service Fulfillment Lead will be responsible for overseeing the implementation of fixed service solutions, ensuring customer installations are completed accurately, timely, and with high quality. The role includes managing service activation, coordinating with engineering teams, and optimizing installation processes.
Key Responsibilities:
- Lead the end-to-end fixed service delivery process.
- Monitor fulfillment timelines and escalate delays where necessary.
- Ensure service activation meets customer expectations and quality standards.
- Collaborate with network planning and engineering to address bottlenecks.
- Continuously improve installation processes for speed and efficiency.
3. Fixed Service Experience Lead
- Location: Kenya
- Posting Date: 02/04/2025
- Job Function: Technology
- Division: Fixed Network Solutions
- Employee Category: Permanent
Job Description:
The Fixed Service Experience Lead will ensure the best possible customer experience throughout the lifecycle of fixed services. This role is pivotal in measuring, monitoring, and improving key experience metrics and proactively resolving issues that affect service perception.
Key Responsibilities:
- Champion customer experience strategies across the fixed service segment.
- Identify experience gaps and lead initiatives to improve them.
- Monitor service performance and coordinate cross-functional resolution plans.
- Gather customer feedback and insights to inform service enhancements.
- Lead root cause analysis of recurring issues and track improvement outcomes.
4. Senior Manager – Fixed Technical Support
- Location: Kenya
- Posting Date: 02/04/2025
- Job Function: Technology
- Division: Fixed Network Solutions
- Employee Category: Permanent
Job Description:
The Senior Manager – Fixed Technical Support will lead the technical support function for fixed services, ensuring timely fault resolution, proactive service assurance, and technical escalations. This strategic role demands strong leadership, technical depth, and customer-centric decision-making.
Key Responsibilities:
- Provide leadership for the fixed services technical support team.
- Manage escalated service issues and ensure timely resolution.
- Collaborate with field and backend teams to improve service reliability.
- Develop and enforce standard operating procedures for fault handling.
- Analyze support trends to inform long-term infrastructure improvements.
Summary of Opportunities
| Position | Location | Division | Job Function | Posting Date |
|---|---|---|---|---|
| Territory Business Lead | Kenya | Channels Cluster | Commercial | 03/04/2025 |
| Fixed Service Fulfillment Lead | Kenya | Fixed Network Solutions | Technology | 02/04/2025 |
| Fixed Service Experience Lead | Kenya | Fixed Network Solutions | Technology | 02/04/2025 |
| Senior Manager – Fixed Tech Support | Kenya | Fixed Network Solutions | Technology | 02/04/2025 |
Join Our Talent Community
We are always looking for innovative, passionate, and collaborative individuals to join our growing team. Whether you’re an experienced professional or looking to take the next step in your career, these opportunities offer a chance to grow with a leading technology-driven company.
How to Apply
Interested candidates are encouraged to visit our career portal and submit their applications online. Ensure your application is complete with a detailed resume and a cover letter highlighting your suitability for the role.
