Are you passionate about transforming digital systems to enhance healthcare delivery across Africa? Do you have the technical experience and strategic mindset needed to support organizational change through digital innovation?
If so, AMREF Flying Doctors is inviting qualified professionals to apply for the position of IT Systems Analyst based in Nairobi, Kenya.
AMREF Flying Doctors is Africa’s leading aero-medical service provider. Strategically located at Wilson Airport, Nairobi, we offer medical emergency evacuations, air ambulance transfers, and international repatriations. With a dedicated fleet of air ambulances and a track record of professionalism, we serve clients throughout Africa and across the globe. Backed by Amref Health Africa, we are committed to achieving lasting health change on the continent.
Recognized globally for excellence in aero-medical services, AMREF Flying Doctors is accredited by the European Aeromedical Institute (EURAMI) and has twice received the ITIJ Air Ambulance Provider of the Year Award.
As part of our digital transformation journey, we are looking to recruit a dynamic and experienced IT Systems Analyst to drive the enhancement of our online platforms, optimize internal processes, and support the delivery of high-impact technology solutions.
Position: IT Systems Analyst
Location: Nairobi, Kenya
Job Type: Full-Time
Opportunity Type: Current Opening
Main Job Purpose
The IT Systems Analyst will play a key role in supporting the digital transformation of AMREF Flying Doctors. The successful candidate will enhance online platforms, streamline business processes, and facilitate the implementation of technology solutions in alignment with strategic goals.
This role involves analyzing systems, supporting application development, and maintaining portals built with AngularJS. The analyst will also manage integrations between various digital systems, including Microsoft Dynamics CRM and Business Central.
Key Duties and Responsibilities
- Collaborate with internal stakeholders to gather, analyze, and document business requirements and translate them into actionable technical specifications.
- Enhance and maintain the AMREF Flying Doctors online portal to improve performance, usability, and user satisfaction.
- Define the scope, objectives, and deliverables for IT projects in collaboration with cross-functional teams.
- Participate in the design, development, testing, deployment, and documentation of new software applications and digital tools.
- Manage system integration and ensure smooth data flow between Microsoft Dynamics CRM, Business Central, and external platforms.
- Perform gap analyses, identify inefficiencies, and recommend technology-driven improvements to existing processes.
- Support change management processes including upgrades, patches, and system migrations.
- Facilitate end-user training and create clear user documentation, manuals, and guides.
- Maintain high standards in systems documentation, ensuring accurate and up-to-date records.
Preferred Experience and Skills
Please refer to the attached PDF for more detailed qualifications and requirements if available.
While the advertisement avoids listing qualifications unless specified, it’s important to note that experience in the following areas will be advantageous:
Technical Experience
- Experience with Microsoft Dynamics CRM and Business Central platforms.
- Hands-on knowledge of AngularJS and .NET Framework, especially in portal development and maintenance.
- Familiarity with DevOps practices, CI/CD pipelines, and version control tools like Git.
- Proven experience in API integrations, using tools such as Power Automate or Azure Logic Apps.
Analytical and Project Management Skills
- Strong understanding of the software development lifecycle (SDLC).
- Experience with agile project methodologies.
- Skilled in conducting gap analyses and identifying business inefficiencies.
- Ability to transform technical language into user-friendly training content and guides.
Communication and Interpersonal Skills
- Excellent stakeholder engagement and communication skills.
- Demonstrated ability to work both independently and in a collaborative, multicultural team environment.
- Strong attention to detail, organization, and proactive problem-solving abilities.
- Ability to manage multiple projects simultaneously while meeting strict deadlines.
Workplace Environment
- AMREF Flying Doctors operates in a 24-hour work environment, driven by the nature of medical emergency services.
- The role may involve working outside traditional hours in support of urgent IT systems needs or deployments.
Why Join AMREF Flying Doctors?
- Be part of a mission-driven organization that saves lives across Africa and beyond.
- Contribute to the advancement of healthcare through technology and digital innovation.
- Work in a dynamic and diverse environment alongside professionals who are passionate about impact.
AMREF Flying Doctors is a proud equal opportunity employer with a strong commitment to diversity, inclusion, and the protection of vulnerable populations. We maintain a non-smoking workplace policy and uphold the highest standards of data protection and professionalism.
How to Apply
If you are excited about contributing to Africa’s leading aero-medical service provider and believe you meet the criteria for this role, we encourage you to submit your application by Sunday, 27 April 2025.
Apply Now through the AMREF Flying Doctors careers portal via the links below:
- https://flydoc.org/career-opportunities/
- https://amref.org/vacancies/
Important Notice:
AMREF Flying Doctors does not charge any fees at any stage of the recruitment process. We do not work with third-party recruitment agencies. All vacancies are published on our official website and social media platforms.
Official communications will be sent via emails ending with @flydoc.org.Apply Now
