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HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Credit Department. We are seeking a talented, dynamic, self-driven and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The Senior Manager Debt Management, Retail, Commercial and SME is primarily responsible for:
- Delivery of Recovery strategies to a portfolio of recovery customers experiencing financial distress.
- Determining objectives, strategies and actions that need to be adopted to address business risk issues, reduce Bank’s risk and achieve recoveries and managed exit solutions so that the bank realizes maximum return in the shortest time possible.
- Manage Customer Recovery accounts.
- Act as a point of contact for Recovery names to discuss specific problems and recommend appropriate solutions and strategies to achieve the bank’s objectives.
Deadline: 2025-04-25
Category: Credit
Subsidiary: HFC
Principle Accountabilities
Financial
- Responsible for the achievement of Recoveries portfolio targets including collections, recoveries, case life and impairment management as per performance development plan
- Lead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of, strategy, e.g. Settlement proposals, etc.
- Responsibility of negotiating and recommending settlement proposals of all NPL loans, including recommending write offs to the appropriate authority.
- Lead proactive formulation and implementation of strategies on recoveries/ managed exits.
- Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages, manages customer satisfaction and enhances the HFC Brand.
- Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank.
- Act as a reference point for Recoveries and credit teams for discussions on specific cases.
- Ensure appropriate recovery is achieved and generally provide pragmatic and effective legal support to general management and business functions on impaired debts of the bank.
- Manage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.
Internal business processes
- Ensure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.
- Managthe provisioning process in line with Bank and Regulatory policy for the Recoveries portfolio.
- Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.
- Ensure that all NPL files are properly maintained and have up to date file notes. ▪ Ensure data integrity is maintained.
- Manage relationships with external service providers such as liquidators, executors, auctioneers, lawyers, messengers of court, accountants, receivers, judicial managers, valuators etc. who provide services to matters in Recoveries.
- Progress the recovery of debts on NPL classified recoveries accounts and ensure their compliance with local regulatory requirements and the bank’s internal procedures.
- Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.
- Develop network of contacts internally and also with local external professionals in order to maximise effectiveness in assisting customers.
- Ensure satisfactory internal and external audits.
- Transfer account responsibility out of team when appropriate.
Customer
- Work closely with clients and RM’s with a focus on the recovery of each vulnerable account or exposure in the NPL portfolio.
- Make customer visits and attend meetings held at/off Bank premises where appropriate.
- Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate recovery plan is adopted.
Key Competencies and Skills
General Competencies
- Performance Oriented.
- Goal driven and results oriented.
- Personal Ethics.
- Excellent written and verbal communication skills.
- Report/proposal writing skills and presentation skills.
- Great interpersonal skills with ability to interact with key stakeholders.
- Must be a self-starter with ability to see, grasp and advice on opportunities, recommending areas of improvements.
Technical Competencies
- Excellent knowledge of data analysis and forecasting models,
- Solid analytical and decision-making skills, Leadership abilities
- Advanced computer software skills, including Excel and financial reporting software
- Knowledge of MS Office and core banking system
- Strong performance in recoveries especially of Special Asset portfolio
- Good negotiating and influencing skills
- Good credit risk and analytical skills
- Good relationship management skills
- Strong communication skills with emphasis on good listening skills.
- Strong planning, coordination and time management skills
- Strong commercial skills.
- Proven capabilities in problem solving, situational analysis, creativity, negotiation and decision making.
- Strong knowledge of banking laws and regulations, Central Bank prudential and risk management guidelines.
- Strong financial analysis and loan underwriting and project management skills.
- High level of technical competence in conducting financial analysis.
- Maintain a thorough knowledge of credit services and a complete understanding of Credit Policy and Procedures.
- Ability to work as a team on a number of simultaneous projects.
Minimum Qualifications, Knowledge and Experience
Academic & Professional
- Bachelor’s degree in a business management discipline in either of Finance, Business and Economics, Mathematics / Statistics or related field from a reputable institution.
- Master’s Degree in Finance, Economics, Commerce, Accounting or any other equivalent and relevant qualification from a recognized university added advantage.
Experience
- 7 years’ experience in a financial environment with three in a management level.
- Comprehensive banking background and extensive experience in credit appraisal and loan portfolio management.
- Experience in engaging C-level management and senior executives in facilitating decision-making and reporting.
