Are you ready to elevate your career in the banking and finance industry? One of Kenya’s top-tier financial institutions is expanding its team and looking for talented, driven, and customer-centric individuals to fill several strategic roles across multiple departments and regions. These positions offer not only a chance to work in a dynamic environment but also an opportunity to grow within a forward-thinking organization.
Whether you are a tech-savvy IT professional, an experienced relationship manager, a skilled trader, or passionate about customer service, there’s a place for you in this institution’s next growth phase. All contracts range from open-ended to fixed-term engagements, based on the nature of each role.
Refer to the attached PDF for more details on each role and apply before the respective closing dates.
1. Consumer Banking Officers
Band/Level: Officer
Department: Consumer Banking
Contract Terms: Open-Ended
Location: Branches Nationwide
Expiry Date: 13 May 2025
Job Description
The Consumer Banking Officers will be responsible for delivering exceptional customer service, driving retail banking product sales, and managing customer relationships across the branch network.
Key Responsibilities
- Promote and sell retail banking products to new and existing customers.
- Serve as the first point of contact for customers visiting the branch.
- Handle customer inquiries, requests, and complaints promptly and professionally.
- Open and manage customer accounts and ensure proper documentation.
- Assist in achieving branch sales targets and service standards.
2. Senior Relationship Officers, Business Banking
Band/Level: Senior Officer
Department: Business Banking
Contract Terms: Open-Ended
Location: Nairobi & Pwani Regions
Expiry Date: 13 May 2025
Job Description
These officers will manage relationships with SME and business banking clients to ensure their financial needs are met with appropriate products and services.
Key Responsibilities
- Grow the SME portfolio through proactive relationship management.
- Analyze client needs and propose suitable financial solutions.
- Monitor credit risk and ensure timely renewal of facilities.
- Provide guidance on loan structuring and credit requirements.
- Achieve set sales and revenue targets.
3. Officer, IT Service Delivery
Band/Level: Officer
Department: ICT
Contract Terms: Fixed Term Contract
Location: Head Office
Expiry Date: 13 May 2025
Job Description
The IT Service Delivery Officer will provide first-line support for IT systems, ensuring high system uptime and quality service delivery.
Key Responsibilities
- Manage and resolve IT service tickets within SLA timelines.
- Support the implementation of new IT systems and upgrades.
- Perform routine maintenance and system health checks.
- Ensure compliance with IT policies and procedures.
- Assist users with hardware and software troubleshooting.
4. Assistant Relationship Manager, Trade Finance
Band/Level: Assistant Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 06 May 2025
Job Description
This role supports the Trade Finance team by handling trade-related transactions and managing client relationships in line with the bank’s policies.
Key Responsibilities
- Assist in structuring trade finance solutions.
- Process trade transactions and related documentation.
- Maintain regular communication with trade clients.
- Monitor trade limits and exposures.
- Provide support during audits and compliance reviews.
5. Relationship Manager, Transaction Banking
Band/Level: Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 06 May 2025
Job Description
This position entails managing transaction banking relationships and developing cash management and payment solutions for corporate clients.
Key Responsibilities
- Develop and grow transaction banking products and services.
- Conduct client visits and propose customized transaction solutions.
- Ensure end-to-end onboarding and training of clients on systems.
- Work closely with operations and technology teams to ensure seamless delivery.
- Monitor account activity and optimize client engagement.
6. Bancassurance Sales Officers (6 Positions)
Band/Level: Officer
Department: Corporate & Institutional Banking
Contract Terms: Fixed Term Contract (2 Years)
Location: Nairobi Regions
Expiry Date: 06 May 2025
Job Description
These officers will spearhead the sale of insurance products to retail and corporate customers through the bank’s network.
Key Responsibilities
- Drive sales of insurance products and meet set targets.
- Provide client advisory on suitable insurance coverage.
- Conduct market intelligence on insurance offerings.
- Ensure timely policy issuance and renewal follow-ups.
- Liaise with underwriters to ensure product accuracy and service.
7. Assistant Relationship Manager, Corporate & Institutional Banking (Pwani Region)
Band/Level: Assistant Manager
Department: Corporate & Institutional Banking
Contract Terms: Open-Ended
Location: Pwani
Expiry Date: 06 May 2025
Job Description
This role supports senior relationship managers in acquiring and managing corporate clients while providing strategic financial solutions.
Key Responsibilities
- Support in developing customized banking solutions.
- Manage client documentation and onboarding.
- Conduct market research and client profiling.
- Monitor credit utilization and risk metrics.
- Contribute to business development and client retention efforts.
8. Assistant Manager – Forex Trading Dealer
Band/Level: Assistant Manager
Department: Treasury
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 06 May 2025
Job Description
The Forex Trading Dealer will be responsible for executing foreign exchange trades, managing the bank’s forex position, and ensuring regulatory compliance.
Key Responsibilities
- Execute spot and forward FX trades in line with client needs and market trends.
- Monitor daily positions, exposures, and market developments.
- Provide pricing to customers and relationship managers.
- Ensure compliance with regulatory and internal policies.
- Maintain relationships with interbank counterparties and clients.
How to Apply
Interested candidates are encouraged to review the attached PDF document for further role details and requirements. Submit your applications before the listed deadlines for each role.
Apply Now through the official careers portal.
If you’re passionate about building a meaningful career in a reputable financial institution and contributing to financial empowerment across Kenya, this is your chance to make an impact.
