Are you passionate about building a rewarding career in the banking sector? Do you thrive in dynamic, customer-focused environments where you can make a real impact? A reputable and well-established financial institution is seeking highly motivated, result-oriented, and customer-centric individuals to join its growing team. If you’re looking for a fulfilling career in consumer or business banking, this could be your opportunity to shine.
The institution is currently recruiting for two key roles within its Consumer Banking and Business Banking departments. These open-ended positions offer excellent growth potential, a supportive work environment, and the chance to work in some of Kenya’s busiest and most vibrant regions.
Explore the details of each role below and find out how you can become part of this transformative journey.
Position Title: Consumer Banking Officers
Band/Level: Officer
Department: Consumer Banking
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Branches (Various Locations)
Application Deadline: 13 May 2025
Mode of Application: [Apply Now]
Job Description
As a Consumer Banking Officer, you will be responsible for building strong relationships with retail customers, delivering high-quality banking services, and promoting the bank’s products and services to meet set targets. You will play a pivotal role in enhancing customer satisfaction, increasing product uptake, and supporting the bank’s strategic growth at the branch level.
Key Responsibilities
- Provide personalized banking services to walk-in clients and proactively manage customer relationships.
- Promote and cross-sell retail banking products and services such as current accounts, savings accounts, debit/credit cards, personal loans, and digital banking tools.
- Execute account opening procedures in compliance with regulatory requirements and internal policies.
- Offer advisory services on financial products based on client needs, ensuring the highest standard of customer care.
- Meet individual sales targets and contribute to branch targets through effective sales campaigns and lead generation.
- Follow up with clients on pending documentation, transactions, and queries to ensure timely resolution.
- Assist in branch operations including customer inquiries, transaction processing, and documentation handling.
- Monitor and manage client accounts to identify business opportunities, prevent delinquency, and reduce service-related complaints.
- Maintain accurate customer records and provide regular updates to the branch manager on client portfolio performance.
- Ensure adherence to all risk, compliance, and control standards while conducting banking operations.
Preferred Candidate Profile
- Strong interpersonal and communication skills, with the ability to build rapport with a diverse client base.
- Good knowledge of retail banking operations and products.
- A proactive, sales-driven attitude with a focus on meeting and exceeding customer expectations.
- Ability to work well under pressure and maintain professionalism in all customer interactions.
Position Title: Senior Relationship Officers – Business Banking
Band/Level: Senior Officer
Department: Business Banking
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Nairobi & Pwani Regions
Application Deadline: 13 May 2025
Mode of Application: [Apply Now]
Job Description
The Senior Relationship Officer – Business Banking is tasked with developing and managing relationships with SME and corporate clients in the Nairobi and Pwani regions. This role is central to driving the growth of the business banking portfolio, offering tailored financial solutions, and maintaining high client satisfaction levels through consistent, value-added service.
Key Responsibilities
- Acquire, develop, and manage a portfolio of SME and mid-sized corporate clients to drive business growth and profitability.
- Conduct thorough needs assessments to provide financial products and services that align with client business requirements.
- Originate and execute lending proposals including credit analysis, structuring, and submission for approval in line with risk and compliance policies.
- Manage the full credit lifecycle for business clients, from proposal development through disbursement and post-disbursement monitoring.
- Identify opportunities for cross-selling a wide range of banking products including trade finance, working capital solutions, overdrafts, and digital business tools.
- Serve as the primary point of contact for clients, ensuring exceptional service delivery and fostering long-term business relationships.
- Monitor account performance, address risk indicators, and initiate remedial actions where necessary to safeguard the bank’s interests.
- Coordinate with internal departments including credit, legal, operations, and risk to ensure timely resolution of client issues.
- Conduct regular client visits, gather market intelligence, and maintain a deep understanding of customer industries and economic trends.
- Provide strategic insights to management based on client feedback, industry analysis, and competitive dynamics.
Preferred Candidate Profile
- Proven experience in relationship management, business banking, or corporate banking with a strong performance record.
- Deep understanding of SME financing, credit analysis, and risk assessment.
- Excellent negotiation, presentation, and communication skills.
- Ability to work independently and collaboratively across teams in a fast-paced environment.
- Results-oriented mindset with a passion for delivering value to business clients.
Why Join This Institution?
This is more than just a job — it’s a career opportunity that enables you to grow your expertise, contribute to business success, and work with a committed and experienced team. Whether you’re starting out in banking or bringing in-depth relationship management experience, you’ll find a place where your skills are valued, your ideas are heard, and your contributions matter.
With a presence in multiple regions and a wide range of financial services, this organization is committed to empowering its staff through continuous professional development, fair compensation, and a culture of performance excellence.
How to Apply
Interested and qualified candidates are encouraged to submit their applications before 13 May 2025.
To apply, click the respective “Apply Now” link below each job title.
- Consumer Banking Officers – [Apply Now]
- Senior Relationship Officers – Business Banking – [Apply Now]
Take the next step in your career journey and be part of a team that’s redefining financial services in Kenya.
