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Senior Corporate Life Servicing Officer – (2500002A)
Job Purpose and Key responsibilities
Job Purpose:
- The job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
- Assist the Assistants/Officers to meet the set SLAs and TATs by providing basic guidance on processes and procedures.
Key responsibilities:
- Business Retention & Growth – Ensure retention by providing superior services, regular client visits and attending scheme renewal meetings to advise clients on cover enhancements.
- Relationship Management – Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.
- Scheme Compliance – Ensuring all schemes are on-boarded, administered and managed in full compliance with existing legislation and internal processes and procedures.
- Risk and Compliance – Ensure compliance to procedures and processes.
- Credit Control – Participate in credit control meetings and assist in resolution of matters raised in the credit control meeting.
- Trainer and Subject Matter Expert – Serve as a subject matter expert and trainer to newly recruited Life Servicing Assistants.
- Member Education – Assist in planning member education and sensitization activities and initiatives.
- Reconciliation – Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.
- Intermediary Management – Perform intermediary on boarding, prepare SLAs, ISAs and IPSAs and ensure sign of all intermediary related documents.
- Premium Collection – Manage premium collection and refund procedures for lost accounts. Monitor premium arrears for policy movements and share reports with Sales and Finance.
- Administration of combined solutions i.e. Group Life & GPA/WIBA policies.
- Generate and dispatch periodic customer statements.
- Prompt handling of queries from intermediaries and direct clients.
- Prepare reports as and when required.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
As described in your Personal Score Card.
Knowledge, experience and qualifications required
- Bachelor’s degree in a business-related field.
- Professional studies in insurance – AIIK or ACII.
- 3-6 years’ experience in a busy insurance company.
Technical/ Functional competencies:
- Knowledge of group life service operations.
- Knowledge of insurance industry and concepts.
- Planning and organization skills.
