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Senior Officer, Retail Recoveries
Expiry Date
Jul 25 2025
Job Summary
The position will be responsible for managing the Bank’s Retail non-performing portfolio under the supervision of the Manager Retail Recoveries with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulations to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.
Key Responsibilities
Strategy – 30%
- Ensure continuous learning of new debt recovery techniques through training.
- Ensure implementation of debt recovery strategies within the unit.
- Ensure constant follow-up and monitoring of all assigned accounts classified as Non-Performing Loans/Accounts.
- Ensure compliance with all controls, rules, policies, procedures, and regulations.
Operations – 30%
- Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
- Manage the assigned Retail debt portfolio with a view of maximizing profitability for the Bank.
- Review retail files assigned to identify and select delinquent accounts for collection in order to maintain a low percentage of Portfolio at Risk.
- Maintain and prepare bad debt recovery records and/or reports as and when required and submit them to the Supervisor.
- Recommend restructures, settlements and write-offs on Non-Performing Retail Accounts to the Manager Retail Recoveries for review and approval by the Management Credit Committee as per Central Bank of Kenya regulations.
- Ensure compliance to the Bank’s Credit Policy and Procedures regarding management of debt recovery process.
People Management – 20Maintain good coordination between the Collections and Recoveries Team, Credit Team and the Business Development Teams.
- Undertake any delegated activities as assigned by the Manager Retail Recoveries, Senior Manager or by the Director, Debt Recovery and Special AssetsEnsure to undertake Best Practice, Skills and Knowledge shared across the Debt Recovery team and wider Credit Department.
Compliance – 15%
- Ensure compliance with both internal and external regulatory requirements.
- Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit
- Developing and continuously reviewing Credit policies and procedures ensuring their compliance.
Other -5 %
- Safeguard and promote the bank’s image with the general public.
Key Relationships
Direct Reports to this Position
- N/A
Knowledge; Skills, and Experience required for this Role
- 3 years’ experience in a Debt Recovery function with at least 1 year in managing Retail accounts
- University degree in a Business-related field from a recognized institution.
- CPA/ACCA or relevant professional qualification.
- Excellent Communication and Negotiation skills.
Competencies Required for this Role
- Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
- Strong credit analytical, communication and negotiation skills and assertive.
- Passion for performance and ability to work under pressure.
- Key understanding of regulatory and legal environment
- Experience working with External Debt Managers
