Kenya Airways, known globally as “The Pride of Africa,” continues to play a vital role in connecting people, cultures, and businesses across continents. The airline remains committed to operational integrity, exceptional service delivery, and the growth and development of its workforce. As part of its ongoing efforts to strengthen operations, the organization is inviting applications for the role of Manager Crew Scheduling.
This position is a permanent role within the Operations Division, based in Nairobi. The successful candidate will be responsible for delivering a safe, efficient, and effective crew scheduling service. The role carries significant responsibility as it directly influences operational reliability, compliance with regulations, and the well-being of flight and cabin crew members.
The following sections outline the purpose, responsibilities, skills, qualifications, and additional information associated with this role.
Purpose of the Role
The Manager Crew Scheduling position exists to ensure the delivery of a safe and efficient crew scheduling service that drives operational integrity while maintaining excellent customer service. The role requires a strategic leader capable of balancing the demands of regulatory compliance, cost control, crew welfare, and organizational performance.
Key Responsibilities
The successful candidate will be expected to execute a wide range of responsibilities central to crew scheduling, cost efficiency, safety, and leadership. The responsibilities include:
- Developing and reviewing crew roster procedures
The manager will create and continuously review crew roster procedures to comply with the requirements of the Kenya Civil Aviation Authority (KCAA) and the Collective Bargaining Agreements (CBA). These procedures will ensure that rosters remain compliant, safe, and fair. - Projecting crew requirements
The role involves projecting annual crew requirements to align with the airline’s Network Plan. By forecasting crew needs accurately, the manager will ensure adequate staffing to support both short-term and long-term operational demands. - Planning balanced crew rosters
The manager will be responsible for designing fair, balanced, and economical crew roster patterns. The aim is to maximize crew utilization while ensuring that rosters remain sustainable and in compliance with aviation safety standards. - Budget preparation and cost control
An important part of the role is preparing, monitoring, and controlling the divisional cost center budget. The manager must ensure that expenditures remain within approved limits while achieving cost efficiencies across the crew scheduling function. - Performance reporting
The position requires the preparation and analysis of periodic performance reports. These reports provide management with critical insights to support decision-making processes aimed at improving operational efficiency. - Team leadership and motivation
The manager will be expected to motivate, control, and guide team members to meet organizational growth targets. Leadership within this role involves ensuring that the team remains highly engaged and committed to the airline’s strategic objectives. - Staff development
A core responsibility is ensuring that team members are developed and trained adequately. This involves identifying training needs and creating opportunities for growth, thereby sustaining a motivated and efficient workforce. - Audit compliance and corrective action
The manager will be tasked with ensuring that findings or non-conformities from audits are addressed and corrected within the time frame stipulated by the Director of Corporate Quality, Safety, and Environment. - Implementation of safety, security, and emergency standards
Ensuring strict adherence to safety, security, and emergency standards is essential. The manager must guarantee that these standards are implemented consistently across all crew scheduling functions. - Monitoring regulatory compliance
The role requires ongoing monitoring of safety, security, and quality control activities to ensure conformity with regulatory requirements, organizational standards, and local procedures. - Workplace safety and compliance
The manager must also ensure that the working environment remains healthy, safe, and secure. Compliance with industry, regulatory, and legislative requirements is paramount, and the role requires collaboration with relevant authorities and customer airlines.
Required Skills
The position demands a strong combination of technical and interpersonal skills. The following competencies are essential for success:
- Strong planning and analytical skills to design efficient crew schedules and manage resources effectively.
- Excellent communication and negotiation skills, enabling constructive interactions with stakeholders, regulatory bodies, and employees.
- Proven people management capabilities to lead a diverse and specialized team.
- Proficiency in IT skills to manage modern scheduling systems and reporting tools.
- A sound understanding of budgeting processes and financial management principles.
Qualifications
The following qualifications are required for the role:
- A bachelor’s degree in a relevant field.
- Seven years of experience, with at least one year served as a Duty Manager Crew Scheduling.
- Instructional Techniques training to support staff development and training delivery.
- Operational safety audit training to handle audit processes effectively.
- Knowledge of flight planning solutions, which is crucial for efficient scheduling.
- In-depth knowledge of Collective Bargaining Agreements and Civil Aviation Authority (CAA) regulations.
Additional Information
The Manager Crew Scheduling will directly oversee the following positions:
- Duty Manager Crew Scheduling
- Crew Analyst
- Crew Planner
This supervisory responsibility emphasizes the leadership dimension of the role, requiring the ability to manage multiple subordinates effectively.
Kenya Airways is an equal opportunity employer. The airline considers all qualified applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected under applicable local laws, regulations, and ordinances.
Applicants requiring assistance or reasonable accommodation due to a disability during the application process are encouraged to contact the organization for support.
Job Overview
- Organization: Kenya Airways
- Job Title: Manager Crew Scheduling
- Employment Type: Permanent
- Division: Operations
- Location: Nairobi
- Expiry Date: September 15, 2025, 10:05 pm
Application Process
Interested candidates who fit the profile are encouraged to apply. Applicants should submit a detailed Curriculum Vitae for consideration. The position is based in Nairobi, and only candidates who are qualified and have the legal right to live and work in Nairobi will be considered.
Due to the large volume of applications received, only shortlisted candidates will be contacted.
Closing Statement
This role offers a unique opportunity for an experienced professional to contribute to the operational excellence of one of Africa’s leading airlines. The successful candidate will play a critical role in ensuring safe, efficient, and compliant crew scheduling while leading a motivated team dedicated to supporting Kenya Airways’ mission of connecting Africa to the world.
