Equity Group Holdings, a leading financial services provider in Africa, continues to strengthen its technological backbone to support its expansive digital ecosystem and customer base. As part of its commitment to operational excellence, resilience, and infrastructure reliability, the organization is seeking to recruit a Data Centre Operations Manager. This position plays a crucial role in ensuring that the organization’s data centres remain fully operational, secure, and aligned with international standards of uptime and compliance.
The Data Centre Operations Manager will support the Senior Data Centre Manager in overseeing all daily operational activities of the data centre. This includes ensuring continuity of critical services, maintaining optimal performance of systems, and coordinating multiple teams to deliver world-class service reliability. The successful candidate will be part of a dynamic environment where technology, innovation, and infrastructure reliability converge to sustain business continuity and customer trust.
Job Description: Data Centre Operations Manager
Role Overview
The Data Centre Operations Manager is responsible for managing the daily operations and performance of the data centre infrastructure, ensuring consistent uptime, efficient energy utilization, and regulatory compliance. The individual in this role will oversee shift teams, coordinate maintenance activities, manage incident response, and ensure all systems supporting the data centre—such as power, cooling, and security—operate within defined service levels.
Working closely with the Senior Data Centre Manager, as well as cross-functional teams in Network, Systems, Security, and Facilities Management, the Data Centre Operations Manager will play a key role in upholding Equity Group Holdings’ commitment to providing uninterrupted, secure, and compliant data centre operations.
Key Responsibilities / Accountabilities
Operational Management
• Oversee daily data centre operations to ensure continuous functionality of power, cooling, environmental control, and security systems within agreed service level targets.
• Monitor performance indicators through Building Management System (BMS) and Data Centre Infrastructure Management (DCIM) platforms, responding promptly to alarms and performance deviations.
• Supervise data centre assets, maintain accurate inventories, and track usage of critical components.
• Ensure adherence to operational policies and standard operating procedures for facility management.
Infrastructure Maintenance
• Coordinate scheduled inspections and preventive maintenance activities for all electrical, mechanical, and environmental systems supporting the data centre.
• Supervise and verify the completion of maintenance, repair, and equipment replacement activities while minimizing downtime.
• Collaborate with the Power and Mechanical Systems Manager in planning and executing infrastructure upgrades, capacity expansion, and technology refresh projects.
• Ensure that all maintenance tasks and vendor interventions comply with established safety and operational protocols.
Incident Management
• Serve as the first line of escalation for incidents impacting data centre performance or service availability.
• Lead response activities, ensuring swift identification, containment, and restoration of affected systems.
• Conduct and participate in root cause analysis sessions to identify systemic issues and recommend long-term corrective actions.
• Maintain comprehensive incident records and ensure lessons learned are incorporated into future risk mitigation plans.
Security and Compliance
• Support the implementation and enforcement of physical security protocols within the data centre, including access control and surveillance management.
• Ensure full compliance with industry standards and regulatory requirements such as ISO 27001, PCI DSS, and Uptime Institute Tier certifications.
• Collaborate with internal Security, Audit, and Compliance teams during assessments, audits, and certification reviews.
• Promote a strong culture of operational discipline and compliance across all data centre operations.
Project Support
• Participate in infrastructure development and operational improvement initiatives, contributing to the planning and execution of expansion or modernization projects.
• Monitor project deliverables, timelines, and budgets, escalating potential risks or delays as needed.
• Coordinate with cross-functional teams, vendors, and contractors to ensure that project objectives are achieved according to specifications.
• Provide technical input and operational insights to guide project execution and alignment with organizational objectives.
Reporting and Documentation
• Maintain comprehensive documentation of all operational processes, maintenance activities, incident reports, and asset inventories.
• Generate and present regular operational reports that outline system performance, capacity utilization, and incident trends.
• Contribute to the development of management dashboards, audit reports, and strategic analytics used for decision-making.
• Ensure that data records and operational documentation adhere to internal and external audit standards.
Essential Knowledge
• In-depth understanding of low-voltage power infrastructure and related operational standards.
• Working familiarity with HVAC systems, air handling units, and precision cooling technologies.
• Proficiency in using Building Management Systems (BMS) and Data Centre Infrastructure Management (DCIM) tools for monitoring and performance analytics.
• Knowledge of alarm management protocols and escalation procedures within critical facilities environments.
Key Competencies
• Strong leadership and organizational management capabilities.
• Commitment to maintaining high operational availability and continuous service improvement.
• Effective communication, escalation, and coordination skills across teams and external stakeholders.
• Analytical thinking and problem-solving skills with keen attention to operational details.
• Professionalism under pressure and ability to make decisions in high-stakes situations.
• Proven ability to collaborate across multidisciplinary teams and manage vendor relationships effectively.
Qualifications and Experience
• A university degree in Electrical Engineering (Power Systems) or a related technical discipline.
• Demonstrated expertise in low-voltage (LV) switchgear operation and protection, UPS systems, generators, and PLC-based control systems.
• Experience in troubleshooting and decision-making within critical infrastructure environments.
• Prior experience in data centre operations or critical facilities management.
• Strong written and verbal communication abilities, with experience preparing technical and management reports.
• Proven ability to work effectively in a team-oriented, high-performance operational environment.
Organizational Context
Organization: Equity Group Holdings
Employment Type: Regular
Job Level: Manager
Job Shift: Day Job
Job Posting Date: November 3, 2025
The Data Centre Operations Manager role sits within Equity Group Holdings’ Technology and Infrastructure Division, which is responsible for maintaining the institution’s digital reliability, security, and resilience. As financial services increasingly rely on technology-driven platforms, this role ensures that data centre operations align with the Group’s digital transformation goals and business continuity requirements.
The successful candidate will be joining an organization that continues to invest significantly in technological advancement and infrastructure resilience. The Data Centre Operations Manager will be part of a highly skilled team responsible for ensuring that systems supporting the bank’s regional operations and digital platforms remain secure, scalable, and operationally sound at all times.
Additional Role Context
The position requires close collaboration with multiple internal departments, including Information Security, Network Engineering, Systems Administration, and Facilities Management. The role involves significant interaction with external vendors, service providers, and regulatory authorities to ensure that all data centre operations are conducted within the approved technical and compliance frameworks.
Given the critical nature of the data centre’s function within Equity Group Holdings’ business model, this position demands consistent vigilance, analytical depth, and the ability to anticipate and mitigate risks. The successful candidate will play a leading role in driving operational efficiency, reducing downtime risks, and ensuring that customer-facing systems maintain uninterrupted service.
The role also requires proactive leadership to anticipate evolving technology trends in data centre operations, including sustainable energy management, green IT practices, and predictive maintenance technologies. This will be critical in aligning Equity Group Holdings’ infrastructure strategy with emerging industry best practices.
Work Environment
The Data Centre Operations Manager will be based at one of Equity Group Holdings’ data centre facilities, operating primarily during day shifts but with an expectation of availability during off-hours for critical incident escalations. The environment is highly controlled and compliance-driven, requiring adherence to safety, security, and confidentiality standards at all times.
Collaboration with cross-functional technical teams and periodic vendor interactions will be integral to this role. The manager will also engage regularly in performance reviews, risk assessments, and audit exercises to ensure that the facility continues to meet corporate and regulatory expectations.
Impact of the Role
The Data Centre Operations Manager has a direct impact on the reliability, performance, and resilience of Equity Group Holdings’ core infrastructure. The role supports the bank’s operational integrity, data security, and service availability, thereby safeguarding customer trust and supporting the organization’s broader mission of financial inclusion and digital innovation.
By maintaining optimal operational standards, the manager contributes significantly to the organization’s ability to offer uninterrupted banking and financial services across multiple platforms and geographies. The position also influences key performance metrics in energy efficiency, uptime management, and operational risk mitigation.
Applications
Interested candidates are invited to submit their applications to Equity Group Holdings through the designated application process.
ApplEquity Group Holdings, a leading financial services provider in Africa, continues to strengthen its technological backbone to support its expansive digital ecosystem and customer base. As part of its commitment to operational excellence, resilience, and infrastructure reliability, the organization is seeking to recruit a Data Centre Operations Manager. This position plays a crucial role in ensuring that the organization’s data centres remain fully operational, secure, and aligned with international standards of uptime and compliance.
The Data Centre Operations Manager will support the Senior Data Centre Manager in overseeing all daily operational activities of the data centre. This includes ensuring continuity of critical services, maintaining optimal performance of systems, and coordinating multiple teams to deliver world-class service reliability. The successful candidate will be part of a dynamic environment where technology, innovation, and infrastructure reliability converge to sustain business continuity and customer trust.
Job Description: Data Centre Operations Manager
Role Overview
The Data Centre Operations Manager is responsible for managing the daily operations and performance of the data centre infrastructure, ensuring consistent uptime, efficient energy utilization, and regulatory compliance. The individual in this role will oversee shift teams, coordinate maintenance activities, manage incident response, and ensure all systems supporting the data centre—such as power, cooling, and security—operate within defined service levels.
Working closely with the Senior Data Centre Manager, as well as cross-functional teams in Network, Systems, Security, and Facilities Management, the Data Centre Operations Manager will play a key role in upholding Equity Group Holdings’ commitment to providing uninterrupted, secure, and compliant data centre operations.
Key Responsibilities / Accountabilities
Operational Management
• Oversee daily data centre operations to ensure continuous functionality of power, cooling, environmental control, and security systems within agreed service level targets.
• Monitor performance indicators through Building Management System (BMS) and Data Centre Infrastructure Management (DCIM) platforms, responding promptly to alarms and performance deviations.
• Supervise data centre assets, maintain accurate inventories, and track usage of critical components.
• Ensure adherence to operational policies and standard operating procedures for facility management.
Infrastructure Maintenance
• Coordinate scheduled inspections and preventive maintenance activities for all electrical, mechanical, and environmental systems supporting the data centre.
• Supervise and verify the completion of maintenance, repair, and equipment replacement activities while minimizing downtime.
• Collaborate with the Power and Mechanical Systems Manager in planning and executing infrastructure upgrades, capacity expansion, and technology refresh projects.
• Ensure that all maintenance tasks and vendor interventions comply with established safety and operational protocols.
Incident Management
• Serve as the first line of escalation for incidents impacting data centre performance or service availability.
• Lead response activities, ensuring swift identification, containment, and restoration of affected systems.
• Conduct and participate in root cause analysis sessions to identify systemic issues and recommend long-term corrective actions.
• Maintain comprehensive incident records and ensure lessons learned are incorporated into future risk mitigation plans.
Security and Compliance
• Support the implementation and enforcement of physical security protocols within the data centre, including access control and surveillance management.
• Ensure full compliance with industry standards and regulatory requirements such as ISO 27001, PCI DSS, and Uptime Institute Tier certifications.
• Collaborate with internal Security, Audit, and Compliance teams during assessments, audits, and certification reviews.
• Promote a strong culture of operational discipline and compliance across all data centre operations.
Project Support
• Participate in infrastructure development and operational improvement initiatives, contributing to the planning and execution of expansion or modernization projects.
• Monitor project deliverables, timelines, and budgets, escalating potential risks or delays as needed.
• Coordinate with cross-functional teams, vendors, and contractors to ensure that project objectives are achieved according to specifications.
• Provide technical input and operational insights to guide project execution and alignment with organizational objectives.
Reporting and Documentation
• Maintain comprehensive documentation of all operational processes, maintenance activities, incident reports, and asset inventories.
• Generate and present regular operational reports that outline system performance, capacity utilization, and incident trends.
• Contribute to the development of management dashboards, audit reports, and strategic analytics used for decision-making.
• Ensure that data records and operational documentation adhere to internal and external audit standards.
Essential Knowledge
• In-depth understanding of low-voltage power infrastructure and related operational standards.
• Working familiarity with HVAC systems, air handling units, and precision cooling technologies.
• Proficiency in using Building Management Systems (BMS) and Data Centre Infrastructure Management (DCIM) tools for monitoring and performance analytics.
• Knowledge of alarm management protocols and escalation procedures within critical facilities environments.
Key Competencies
• Strong leadership and organizational management capabilities.
• Commitment to maintaining high operational availability and continuous service improvement.
• Effective communication, escalation, and coordination skills across teams and external stakeholders.
• Analytical thinking and problem-solving skills with keen attention to operational details.
• Professionalism under pressure and ability to make decisions in high-stakes situations.
• Proven ability to collaborate across multidisciplinary teams and manage vendor relationships effectively.
Qualifications and Experience
• A university degree in Electrical Engineering (Power Systems) or a related technical discipline.
• Demonstrated expertise in low-voltage (LV) switchgear operation and protection, UPS systems, generators, and PLC-based control systems.
• Experience in troubleshooting and decision-making within critical infrastructure environments.
• Prior experience in data centre operations or critical facilities management.
• Strong written and verbal communication abilities, with experience preparing technical and management reports.
• Proven ability to work effectively in a team-oriented, high-performance operational environment.
Organizational Context
Organization: Equity Group Holdings
Employment Type: Regular
Job Level: Manager
Job Shift: Day Job
Job Posting Date: November 3, 2025
The Data Centre Operations Manager role sits within Equity Group Holdings’ Technology and Infrastructure Division, which is responsible for maintaining the institution’s digital reliability, security, and resilience. As financial services increasingly rely on technology-driven platforms, this role ensures that data centre operations align with the Group’s digital transformation goals and business continuity requirements.
The successful candidate will be joining an organization that continues to invest significantly in technological advancement and infrastructure resilience. The Data Centre Operations Manager will be part of a highly skilled team responsible for ensuring that systems supporting the bank’s regional operations and digital platforms remain secure, scalable, and operationally sound at all times.
Additional Role Context
The position requires close collaboration with multiple internal departments, including Information Security, Network Engineering, Systems Administration, and Facilities Management. The role involves significant interaction with external vendors, service providers, and regulatory authorities to ensure that all data centre operations are conducted within the approved technical and compliance frameworks.
Given the critical nature of the data centre’s function within Equity Group Holdings’ business model, this position demands consistent vigilance, analytical depth, and the ability to anticipate and mitigate risks. The successful candidate will play a leading role in driving operational efficiency, reducing downtime risks, and ensuring that customer-facing systems maintain uninterrupted service.
The role also requires proactive leadership to anticipate evolving technology trends in data centre operations, including sustainable energy management, green IT practices, and predictive maintenance technologies. This will be critical in aligning Equity Group Holdings’ infrastructure strategy with emerging industry best practices.
Work Environment
The Data Centre Operations Manager will be based at one of Equity Group Holdings’ data centre facilities, operating primarily during day shifts but with an expectation of availability during off-hours for critical incident escalations. The environment is highly controlled and compliance-driven, requiring adherence to safety, security, and confidentiality standards at all times.
Collaboration with cross-functional technical teams and periodic vendor interactions will be integral to this role. The manager will also engage regularly in performance reviews, risk assessments, and audit exercises to ensure that the facility continues to meet corporate and regulatory expectations.
Impact of the Role
The Data Centre Operations Manager has a direct impact on the reliability, performance, and resilience of Equity Group Holdings’ core infrastructure. The role supports the bank’s operational integrity, data security, and service availability, thereby safeguarding customer trust and supporting the organization’s broader mission of financial inclusion and digital innovation.
By maintaining optimal operational standards, the manager contributes significantly to the organization’s ability to offer uninterrupted banking and financial services across multiple platforms and geographies. The position also influences key performance metrics in energy efficiency, uptime management, and operational risk mitigation.
Applications
Interested candidates are invited to submit their applications to Equity Group Holdings through the designated application process.
