St. Theresa Mission Hospital-Kiirua invites qualified and dedicated professionals to join its team as it continues to strengthen its capacity to provide quality healthcare services. As part of its ongoing commitment to excellence, the hospital is seeking to fill key positions across various departments. This announcement details the available position, the roles and responsibilities, and the application process.
QUALITY ASSURANCE OFFICER
The hospital is looking for a Quality Assurance Officer to ensure the effective implementation of quality management practices across all hospital operations. This role is crucial to maintaining high standards of patient care, staff performance, and overall hospital operations.
Reporting Structure:
The position reports directly to the Chief Executive Officer and operationally to the Chief Operations Officer.
Purpose of the Role:
The Quality Assurance Officer will oversee continuous quality improvement initiatives, monitor operational processes, and ensure patient and visitor satisfaction through the consistent delivery of high-quality healthcare services.
Job Duties and Responsibilities:
- Provide education and training to hospital staff on the role of the Quality Management Department and staff responsibilities in maintaining quality standards.
- Oversee, maintain, and coordinate the implementation of the hospital’s Quality Management System in line with the Kenya Quality Model for Health (KQMH).
- Assess current operational processes and recommend improvements to enhance service quality.
- Consult with the CEO and relevant committees to finalize quality management strategies and goals.
- Undertake quality initiatives, internal audits, and risk management activities in collaboration with the Quality Improvement Team.
- Develop and implement plans aimed at ensuring high standards of healthcare service delivery.
- Align the hospital’s definition of quality with national policies and regulations related to health management.
- Assess departmental readiness and identify strategies to achieve quality improvement goals.
- Facilitate team development by coaching and advising members on effective participation in quality improvement initiatives.
- Collaborate with the Public Relations Office to conduct internal and external customer exit surveys and report findings.
- Manage hospital suggestion boxes alongside the Quality Improvement Team.
- Communicate improvements and outcomes to staff, managers, and department heads across the organization.
- Recommend and develop mechanisms to maintain and improve service quality.
- Ensure compliance with environmental, health, and safety regulations across the hospital.
- Monitor and evaluate quality assurance standards, including regular inspections and benchmarking activities.
- Provide guidelines for departmental quality requirements and maintain accurate test records.
- Train staff on quality assurance protocols, environmental health, safety regulations, and international standards.
- Participate effectively in departmental budget preparation and resource allocation.
- Actively contribute to quality assurance committees and perform additional duties as assigned.
Applicants Qualifications, Experience, Competencies, and Attributes:
- Diploma or Bachelor’s degree in a medical-related field with proficiency in Quality Management Systems.
- Minimum of two years of relevant experience in quality management in a hospital setting is advantageous.
- Certification in Quality Management Systems.
- Strong understanding of ISO management systems and compliance standards.
- Demonstrated ability to manage departmental budgets, resources, and projects.
- Knowledge of the healthcare sector and regulatory requirements.
- Strong organizational, planning, and evaluation skills.
- Ability to manage multiple priorities under strict deadlines.
- Analytical, result-oriented, and ethical in professional practice.
- Effective leadership and teamwork capabilities.
- Problem-solving and decision-making skills with clear communication abilities.
- Competence in identifying and managing departmental risks.
- Proficiency in Microsoft Office applications.
Application Process:
Interested candidates are invited to submit their applications via email to [email protected], quoting the job title “QUALITY ASSURANCE OFFICER” in the subject line. The application deadline is Friday, 14th November 2025.
Only shortlisted candidates will be contacted. Due to the high volume of applications, applicants are advised that canvassing will result in automatic disqualification. For inquiries, applicants may reach the hospital at +254 727 811041 or +254 703 726321.
Equal Opportunity Statement:
St. Theresa Mission Hospital-Kiirua is an equal opportunity employer. The institution provides employment and internship opportunities regardless of race, religion, tribe, or background, in accordance with Kenyan labor laws.
Additional Information:
- Applicants may ask questions regarding the application process, which is strictly online. Only candidates shortlisted for a given vacancy will be contacted.
- The hospital offers attachment and internship opportunities across various departments. Due to limitations in capacity, only selected applicants will be contacted for available positions.
St. Theresa Mission Hospital-Kiirua has experienced steady holistic growth since its inception in 1967. The hospital’s vision is to become a preferred healthcare institution, delivering responsive, high-quality care, teaching, and referral services to its community.
This recruitment announcement is intended to attract qualified professionals who are committed to enhancing healthcare standards and contributing meaningfully to the hospital’s operational and service excellence.
