BRANCH MANAGER – TOWN OFFICE (INTERNAL APPLICANTS ONLY)
- Full Time
- Nairobi
- Posted 2 hours ago
- Closes: November 25, 2025
About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. You will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Regional Manager – Metropolitan, the role holder will be tasked to drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.
Key. Responsibilities
- Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
- Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
- Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
- Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
- Enforcing of credit control compliance and debt management standard.
- Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
- Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
- Renewal follow-up to achieve the renewal retention ratios
- Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
- Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
- Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
- Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
- Ensure compliance with all regulatory requirements.
Generic Duties
- Carry out performance appraisal, coaching and mentoring staff
- Participate in planning and budgeting for the department.
Who We’re Looking For
Qualifications
- Bachelor’s Degree in a relevant field
- Relevant Professional Qualification
- Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level
Key competencies
- Customer focused and have strong business acumen
- Strong leadership skills to drive business performance
- Effective collaborator with excellent communication skills.
- Organized, detail-oriented, and able to work under tight timelines.
- Committed to professional growth and continuous learning.
- Effective stakeholder management and conflict management
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply by clearly indicating the position being applied for.
The applications should reach us by close of business on 25th November 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December 2025 consider your application unsuccessful.
