HF Group continues to play a significant role in Kenya’s financial services and housing development sectors by providing innovative banking, mortgage financing, and property investment solutions. Through its various business units including HFDI, HFBI, and Retail Banking, the organization remains committed to supporting Kenya’s economic growth and enabling individuals and institutions to access affordable housing and financial services.
In line with its strategic expansion and service delivery objectives, HF Group is currently seeking to recruit qualified, motivated, and results-driven professionals to fill several positions across different departments. These opportunities span across affordable housing, property sales, banking operations, digital payments, risk management, and insurance sales.
The organization aims to attract professionals who can contribute to strengthening customer experience, driving financial inclusion, enhancing operational efficiency, and supporting the national affordable housing agenda.
The following vacancies are currently open for applications.
Property Advisor – Affordable Housing
Department: HFDI
Role Overview
The Property Advisor plays a critical role within the digital property business unit by driving the sale of listed properties, including both privately developed properties and those developed under public housing initiatives. The role focuses on engaging prospective property buyers, guiding them through the early stages of the property acquisition journey, and ensuring seamless coordination with internal teams responsible for onboarding and portfolio management.
The position also requires close monitoring of customer deposits, documentation processes, and execution of property transaction agreements. Through proactive engagement and follow-up, the Property Advisor contributes to increasing property uptake, strengthening customer satisfaction, and supporting the achievement of sales targets within the affordable housing program.
Key Duties and Responsibilities
- Selling properties listed within the digital property business unit, including both private developments and publicly developed affordable housing units.
- Guiding prospective buyers through the initial stages of the property acquisition process including product education and property options.
- Maintaining continuous engagement with customers to facilitate timely property purchases.
- Following up on initial deposits and ensuring completion of required payment processes.
- Coordinating the preparation and execution of offer letters and property sale agreements.
- Ensuring that all customer documentation is accurately captured and maintained within the system.
- Liaising with onboarding and portfolio management teams to ensure seamless transition of clients after property acquisition.
- Supporting initiatives aimed at increasing property uptake across targeted market segments.
- Maintaining accurate sales records and customer engagement reports.
- Contributing to the achievement of departmental sales targets and property sales performance indicators.
Team Leader Sales – Affordable Housing
Department: HFDI
Role Overview
The Team Leader Sales – Affordable Housing is responsible for supervising and guiding a team of Property Advisors tasked with selling affordable housing units. The role combines leadership responsibilities with strategic sales oversight to ensure that the organization achieves its housing sales targets in a competitive real estate market.
The position requires a strong understanding of property sales, customer engagement, and team performance management. The Team Leader is expected to motivate the sales team, develop sales strategies, monitor performance, and ensure consistent delivery of high-quality customer service during the property acquisition process.
Key Duties and Responsibilities
- Leading, supervising, and motivating a team of Property Advisors to achieve and exceed sales targets.
- Developing and implementing effective property sales strategies aligned with affordable housing objectives.
- Monitoring sales performance and providing guidance to ensure achievement of departmental targets.
- Coaching and mentoring team members to enhance their sales capabilities and professional growth.
- Coordinating property marketing and client engagement initiatives to increase market visibility and demand.
- Ensuring that the sales team adheres to established property sales procedures and compliance requirements.
- Monitoring customer interactions to ensure high standards of service delivery.
- Reviewing sales performance reports and providing strategic recommendations for improvement.
- Supporting the team in resolving complex customer issues during property acquisition processes.
- Collaborating with internal departments to ensure smooth property transaction processes and customer onboarding.
Team Leader Collections – Tenant Purchase Administration
Department: HFDI
Role Overview
The Team Leader Collections – Tenant Purchase Administration plays an important role in protecting the financial stability of the Tenant Purchase Scheme (TPS) portfolio. The role operates at the intersection of credit risk management, tenant engagement, and regulatory compliance.
The position requires managing a team of collection officers responsible for monitoring tenant repayment performance, addressing delinquency, and restoring non-performing accounts. The Team Leader also ensures that collection activities align with the requirements of Kenya’s Affordable Housing Act, 2024, while supporting the organization in achieving its Portfolio at Risk (PAR) targets.
Key Duties and Responsibilities
- Leading and supervising collection officers responsible for managing tenant purchase scheme accounts.
- Monitoring tenant payment performance and proactively addressing delinquency within the portfolio.
- Implementing effective collection strategies aimed at reducing non-performing accounts.
- Engaging tenants to negotiate repayment plans and restore delinquent accounts.
- Ensuring compliance with regulatory requirements under Kenya’s Affordable Housing Act, 2024.
- Monitoring portfolio performance indicators including Portfolio at Risk (PAR).
- Conducting regular reviews of tenant payment trends and risk indicators.
- Providing guidance to collection officers on account recovery strategies.
- Preparing portfolio performance reports for management review.
- Promoting responsible tenant engagement practices while safeguarding the financial health of the portfolio.
Branch Business Manager – Nyeri and Naivasha
Department: Retail Banking
Role Overview
The Branch Business Manager is responsible for driving branch performance through deposit mobilization, asset book growth, and operational excellence. The role involves overseeing branch resources, ensuring adherence to established policies and procedures, and maximizing branch profitability while maintaining high standards of customer service.
The Branch Business Manager also plays a key leadership role in coordinating branch staff, managing sales performance, and ensuring that the branch contributes effectively to the bank’s strategic growth objectives.
Key Duties and Responsibilities
- Mobilizing deposits and expanding the branch asset book through targeted sales initiatives.
- Managing branch operations to ensure compliance with internal policies and regulatory requirements.
- Leading branch staff and ensuring efficient allocation of resources.
- Driving customer acquisition and retention initiatives within the branch.
- Monitoring branch performance against established financial targets.
- Ensuring high levels of customer service and satisfaction across all banking services.
- Managing risk exposure and ensuring adherence to internal control procedures.
- Coordinating marketing and business development initiatives within the branch’s operational area.
- Preparing performance reports and operational updates for senior management.
- Implementing strategies aimed at improving operational efficiency and branch profitability.
Manager Payments and Digital Integration
Department: Retail Banking
Role Overview
The Manager, Payments and Digital Integration is responsible for ensuring the effective functioning of payment systems, merchant transactions, and digital payment operations. The role focuses on managing system-related issues affecting payment channels and coordinating resolution processes with internal IT teams and external partners such as Safaricom.
The position also oversees the training and coordination of Digital Payment Agents (DPAs) and ensures that customer queries related to merchant transactions and digital payment systems are resolved promptly.
Key Duties and Responsibilities
- Overseeing resolution of system-related issues affecting payments, tills, and merchant transactions.
- Managing queries raised by Digital Payment Agents, merchant users, and till operators.
- Coordinating with IT and external partners such as Safaricom to resolve system downtime and operational disruptions.
- Providing guidance and technical support on digital payment systems.
- Managing the training and operational coordination of Digital Payment Agents.
- Addressing complex customer queries related to merchant transactions and payment systems.
- Supporting back-office teams in responding to audit queries related to payment systems.
- Ensuring accurate documentation and maintenance of customer records related to payment services.
- Working closely with the Digital Support Officer to maintain efficient departmental operations.
- Monitoring payment system performance and implementing improvements to enhance reliability.
Manager Financial Crime
Department: Risk and Compliance
Role Overview
The Manager Financial Crime is responsible for strengthening the organization’s fraud prevention and detection framework. The role focuses on conducting fraud risk assessments, analyzing transaction patterns, and implementing preventive measures aimed at reducing exposure to financial crime.
The position also involves conducting investigations, reviewing transaction exception alerts, and promoting awareness of emerging fraud trends across the organization.
Key Duties and Responsibilities
- Participating in the development and implementation of fraud risk management programs.
- Conducting fraud investigations and analyzing suspicious transaction patterns.
- Reviewing transaction exception alerts and reports to detect potential fraud risks.
- Performing fraud risk assessments and process reviews across business units.
- Recommending improvements to internal controls and fraud prevention mechanisms.
- Monitoring fraud trends and developing mitigation strategies.
- Providing awareness training on fraud risks and prevention measures.
- Preparing investigation reports and risk assessment findings for management review.
- Supporting compliance with financial crime regulatory requirements.
- Collaborating with internal teams to strengthen fraud detection and prevention systems.
Bancassurance Direct Sales Representative
Department: HFBI
Role Overview
The Bancassurance Direct Sales Representative is responsible for promoting and selling insurance solutions to customers through the bank’s distribution channels. The role focuses on providing customers with suitable insurance products that meet their financial protection needs while supporting revenue growth and customer acquisition objectives.
Key Duties and Responsibilities
- Identifying customer insurance needs and recommending appropriate insurance solutions.
- Marketing and selling insurance products through direct customer engagement.
- Supporting customer acquisition initiatives for bancassurance services.
- Maintaining strong relationships with existing and prospective customers.
- Providing accurate information about insurance coverage and policy benefits.
- Achieving assigned sales targets and revenue growth objectives.
- Ensuring proper documentation and compliance with insurance sales processes.
- Monitoring customer portfolios and identifying opportunities for cross-selling.
- Providing after-sales support to policyholders.
Relationship Manager – Diaspora Banking
Department: Retail Banking
Role Overview
The Relationship Manager – Diaspora Banking is responsible for marketing and selling banking products to customers living outside the country while ensuring efficient account management and customer service. The role focuses on customer acquisition, engagement, and retention within the diaspora banking segment.
Key Duties and Responsibilities
- Marketing consumer banking products to diaspora customers.
- Managing relationships with existing diaspora clients and supporting their banking needs.
- Providing prompt and efficient customer service to diaspora account holders.
- Supporting customer acquisition and growth within the diaspora banking portfolio.
- Monitoring account activities and ensuring compliance with operational guidelines.
- Identifying opportunities to cross-sell banking products and services.
- Engaging customers through targeted relationship management initiatives.
- Supporting portfolio growth and retention strategies.
Assistant Relationship Manager – Ultimate Banking
Department: Retail Banking
Role Overview
The Assistant Relationship Manager supports the growth of the Ultimate Banking segment by promoting both liability and asset products. The role involves working closely with Relationship Managers to acquire new customers and expand the bank’s portfolio within the premium banking segment.
Key Duties and Responsibilities
- Supporting the sale of liability and asset products within the Ultimate Banking segment.
- Assisting in customer acquisition and portfolio development initiatives.
- Maintaining strong relationships with clients and supporting service delivery.
- Identifying opportunities to expand banking relationships with existing clients.
- Supporting the implementation of marketing campaigns targeting premium banking clients.
- Coordinating client documentation and onboarding processes.
- Monitoring customer accounts and providing relationship support.
Ultimate Banking Relationship Manager
Department: Retail Banking
Role Overview
The Ultimate Banking Relationship Manager is responsible for managing and expanding relationships with high-value clients within the Ultimate Banking segment. The role focuses on understanding client needs and delivering customized financial solutions from the bank’s product portfolio.
Key Duties and Responsibilities
- Managing a portfolio of Ultimate Banking clients and maintaining strong relationships.
- Identifying customer financial needs and providing tailored banking solutions.
- Driving revenue and portfolio growth through new client acquisition.
- Expanding existing client relationships through cross-selling opportunities.
- Increasing customer share of wallet by promoting relevant financial products.
- Ensuring high standards of service delivery and client satisfaction.
- Monitoring portfolio performance and identifying growth opportunities.
- Coordinating with internal teams to deliver integrated financial services.
Application Process
Qualified and interested candidates are encouraged to submit their applications through the official HF Group careers portal before the respective closing dates indicated for each position.
