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Join Kenya’s premier digital health agency and be part of transforming healthcare delivery through innovative technology solutions.

Health Information Technology Digitalization For UHC Project

Be part of Kenya’s digital health transformation.

Help us build innovative solutions that improve healthcare delivery across the country through our secure, inclusive and innovative digital health ecosystem.

Project County Assistant Support Officer

Key Responsibilities

• This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support by performing the following tasks:
• Assist on day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS).
• Undertaking SHA registration and related workflows.
• Supporting the preparation of review meetings with the CHRIO and ICT Officers;
• Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Assist the county support officer in conducting supportive supervision of the health facilities.
• Maintaining data quality, system adoption, and appropriate use of digital health systems.
• Liaise with Sub-County Health Information Officers and ICT on digital health system issues;
• Monitor system usage and prepare routine support and activity reports.
• Escalate complex system issues to the county support officer, central technical teams and follow up on resolution.
• Collaborate with the staff to ensure proper integration of software applications with existing hospital systems as required.
• Conducting frequent systems surveillance and software systems to detect potential security vulnerabilities and take appropriate actions to mitigate identified risks.
• Creating and maintaining documentation, solutions and processes for the knowledge base.
• Preparing regular and ad hoc reports on technical support activities, issues resolved, incidents trends and providing insights to management for decision making and
• Any other duties that may be assigned from time to time.

What We Offer

• The role will provide technical assistance to the Digital Health Agency and deputize the Project County Project Officer by supporting various public, faith based and private health facilities in the counties

Important Application Notes:

• • Please Note:
• • Applicants should STRICTLY submit application for ONE post only
• • Candidates should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application. Details of academic and professional certificates not obtained by closure of the advert should not be included.
• • Canvassing in any form will lead to automatic disqualification. The DHA is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenyans diverse communities and affording equal employment opportunities to men, women, youth, members of all ethnic groups and persons with disabilities. THEREFORE, PEOPLE WITH DISABILITIES, THE MARGINALIZED AND THE MINORITIES ARE ENCOURAGED TO APPLY.
• • Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews.
• • It is a criminal offence to present fake certificates/documents.
• • Serving officers shall be required to produce the original letter of appointment to their current substantive post during the interview.
• • Beware of fraudsters soliciting for bribes from the public while masquerading as staff of the DHA.

The Digital Health Agency (DHA) does not charge any fee for job applications, shortlisting, interviews or appointments.

Apply

Health Information Technology Digitalization for UHC Project

Project County Support Officer

Key Responsibilities

• This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support by performing the following tasks:
• Provide day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS) among others.
• Supporting SHA registration and related workflows.
• Conduct review meetings with the CHRIO and ICT Officers.
• Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
• Conduct supportive supervision of the health facilities;
• Support data quality, system adoption, and appropriate use of digital health systems;
• Liaise with County and Sub-County Health Information Officers and ICT on digital health system issues.
• Monitor system usage and prepare routine support and activity reports;
• Escalate complex system issues to DHA central technical teams and follow up on resolution.
• Collaborate with the hospital staff to ensure proper integration of software applications with existing hospital systems as required.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Monitor software systems for potential security vulnerabilities and take appropriate actions to mitigate identified risks.
• Any other duties that may be assigned from time to time.

What We Offer

• The role will provide Technical Assistance (TA) to the Digital Health Agency and the various public and private health facilities in the different counties in designing, developing and rolling out of the integrated Health Management Information System.
• The role will work closely with other key technical staff in the Digital Health Agency, health facilities, developers from various stakeholders, and other team members as needed.
• The role will support product design, partnership management, implementation and maintenance of the Health Management Information System platform and knowledge management and dissemination.

Important Application Notes:

• • Please Note:
• • Applicants should STRICTLY submit application for ONE post only
• • Candidates should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application. Details of academic and professional certificates not obtained by closure of the advert should not be included.
• • Canvassing in any form will lead to automatic disqualification. The DHA is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenyans diverse communities and affording equal employment opportunities to men, women, youth, members of all ethnic groups and persons with disabilities. THEREFORE, PEOPLE WITH DISABILITIES, THE MARGINALIZED AND THE MINORITIES ARE ENCOURAGED TO APPLY.
• • Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews.
• • It is a criminal offence to present fake certificates/documents.
• • Serving officers shall be required to produce the original letter of appointment to their current substantive post during the interview.
• • Beware of fraudsters soliciting for bribes from the public while masquerading as staff of the DHA.

The Digital Health Agency (DHA) does not charge any fee for job applications, shortlisting, interviews or appointments.

Apply