Safaricom PLC continues to position itself as one of the leading employers in Kenya, offering a wide range of career opportunities across technology, human resources, product development, and enterprise solutions. As part of its ongoing growth and innovation strategy, the organization has announced several new vacancies within key divisions, including the Technology Division, People Cluster, Enterprise & Public Sector Cluster, and Consumer Business Cluster.
These roles are designed to support Safaricom’s mission of transforming lives through innovative solutions, particularly in the areas of digital connectivity, financial services, and enterprise technology. The latest openings reflect the company’s commitment to strengthening its workforce with highly capable professionals who can drive operational excellence, enhance customer experiences, and contribute to sustainable business growth.
This article provides a detailed overview of the available positions, including job descriptions and core responsibilities for each role. The positions covered include:
- Governance & Cost Management Officer – Network Operations
- Total Rewards Lead
- Product Manager – IoT Solutions
- Lead, Consumer Products and Propositions
Each role is explained in detail below to help prospective candidates understand the expectations and scope of work.
- Governance & Cost Management Officer – Network Operations
The Governance & Cost Management Officer – Network Operations role is based within the Technology Division and plays a critical role in ensuring cost efficiency, compliance, and governance across network operations. This position is essential in maintaining financial discipline while supporting the delivery of high-quality network services.
Job Description
The role focuses on managing operational costs within the network function, ensuring adherence to governance frameworks, and supporting strategic decision-making through accurate reporting and analysis. The officer will work closely with technical teams, finance departments, and senior management to align cost structures with business objectives.
Key Duties and Responsibilities
- Overseeing cost management processes within the Network Operations function to ensure optimal utilization of resources
- Monitoring and analyzing network-related expenditures, identifying areas for cost optimization and efficiency improvements
- Supporting budgeting and forecasting activities by providing accurate cost data and insights
- Ensuring compliance with internal governance policies and financial controls across all network operations activities
- Preparing detailed reports on cost performance, highlighting variances and recommending corrective actions
- Collaborating with cross-functional teams to align operational plans with financial targets
- Driving initiatives aimed at reducing operational costs while maintaining service quality and network performance
- Supporting audits and ensuring that all financial and operational processes meet regulatory and organizational standards
- Implementing cost control mechanisms and tracking their effectiveness over time
- Providing advisory support to technical teams on cost implications of network expansion and upgrades
This role is suited for professionals who can balance financial oversight with technical understanding, ensuring that network operations remain both efficient and sustainable.
- Total Rewards Lead
The Total Rewards Lead position is located at the Safaricom Care Centre and falls under the People Cluster. This role is central to designing and implementing compensation and benefits strategies that attract, retain, and motivate employees.
Job Description
The Total Rewards Lead is responsible for developing comprehensive reward frameworks that align with organizational goals and market trends. The role involves managing compensation structures, benefits programs, and performance-based incentives to ensure competitiveness and fairness.
Key Duties and Responsibilities
- Designing and implementing total rewards strategies that support the organization’s talent management objectives
- Managing compensation structures, including salary frameworks, allowances, and incentive programs
- Overseeing employee benefits programs such as health insurance, retirement plans, and wellness initiatives
- Conducting market benchmarking to ensure that reward packages remain competitive within the industry
- Providing insights and recommendations on compensation policies to senior leadership
- Ensuring compliance with legal and regulatory requirements related to employee compensation and benefits
- Supporting performance management processes by aligning rewards with individual and organizational performance outcomes
- Managing job evaluation processes and maintaining internal equity across different roles and departments
- Collaborating with HR business partners to address employee concerns related to compensation and benefits
- Driving initiatives aimed at enhancing employee engagement and satisfaction through effective reward systems
This role is ideal for professionals with strong expertise in human resource management, particularly in compensation and benefits design and administration.
- Product Manager – IoT Solutions
The Product Manager – IoT Solutions role is part of the Enterprise & Public Sector Cluster and focuses on driving the development and growth of Internet of Things (IoT) products and services.
Job Description
This position involves managing the entire product lifecycle for IoT solutions, from concept development to market launch and performance monitoring. The Product Manager will work closely with technical teams, sales units, and external partners to deliver innovative solutions that meet customer needs.
Key Duties and Responsibilities
- Developing and executing product strategies for IoT solutions in line with business objectives
- Managing the full product lifecycle, including ideation, development, launch, and post-launch evaluation
- Conducting market research to identify emerging trends, customer needs, and competitive dynamics
- Collaborating with engineering teams to design and deliver high-quality IoT products
- Defining product requirements and ensuring alignment with customer expectations and technical capabilities
- Working with sales and marketing teams to develop go-to-market strategies and drive product adoption
- Monitoring product performance and using data insights to inform continuous improvement
- Building and maintaining relationships with key stakeholders, including partners and customers
- Ensuring compliance with regulatory requirements and industry standards for IoT solutions
- Identifying new business opportunities and driving innovation within the IoT portfolio
This role is suited for individuals with a strong background in product management, technology, and innovation, particularly within the IoT space.
- Lead, Consumer Products and Propositions
The Lead, Consumer Products and Propositions role is based within the Consumer Business Cluster and focuses on driving the development and management of consumer-focused products and services.
Job Description
The role involves leading the design and execution of product strategies that enhance customer value and drive revenue growth. The Lead will oversee product portfolios, ensuring that offerings remain relevant, competitive, and aligned with customer needs.
Key Duties and Responsibilities
- Developing and implementing strategies for consumer products and propositions
- Managing product portfolios to ensure optimal performance and alignment with business objectives
- Conducting market analysis to identify customer needs, trends, and opportunities for innovation
- Leading cross-functional teams in the development and launch of new products and services
- Enhancing existing products through continuous improvement and customer feedback integration
- Collaborating with marketing teams to develop effective campaigns and drive product adoption
- Monitoring product performance metrics and making data-driven decisions to improve outcomes
- Ensuring compliance with regulatory requirements and internal policies
- Building strong relationships with stakeholders to support product development and delivery
- Driving initiatives aimed at increasing customer satisfaction and loyalty
This position is ideal for professionals with experience in product management, consumer insights, and strategic planning.
Application Process
Interested candidates are encouraged to review the roles carefully and ensure alignment with the responsibilities outlined. Applications are typically submitted through the official Safaricom careers portal, where candidates can access detailed job descriptions and submit their applications online.
Given the competitive nature of these roles, applicants are advised to prepare well-structured resumes that clearly demonstrate relevant experience and achievements in line with the job requirements.
Conclusion
Safaricom continues to offer diverse career opportunities for professionals looking to advance their careers in a dynamic and innovative environment. The current vacancies span critical areas such as network operations, human resources, product management, and consumer business, reflecting the organization’s commitment to excellence and growth.
Each of these roles provides an opportunity to contribute to impactful projects that shape the future of telecommunications and digital services in Kenya. Prospective candidates are encouraged to take advantage of these opportunities and apply for positions that match their expertise and career aspirations.
