National Bank continues to position itself as a key player in Kenya’s financial services sector, offering a wide range of banking solutions tailored to individuals, SMEs, corporates, and government institutions. As part of its ongoing growth and transformation agenda, the bank regularly opens up career opportunities across various departments, providing professionals with a platform to contribute to a dynamic and evolving financial environment.
Opportunities are advertised on the bank’s official recruitment portal as they arise, and interested candidates are encouraged to check the platform frequently for updates. The institution maintains a forward-looking approach to talent acquisition, focusing on individuals who can support its strategic direction, enhance operational efficiency, and deliver value to customers.
The bank’s working environment is structured to support career development through continuous learning, exposure to innovative banking practices, and involvement in high-impact projects. Employees are provided with structured support systems, including training programs and mentorship, aimed at strengthening both technical and leadership capabilities.
The following vacancies are currently available:
- Senior Business Analyst ERP
The Senior Business Analyst ERP plays a critical role in aligning enterprise resource planning systems with the bank’s business objectives. This position focuses on analyzing, designing, and optimizing ERP processes to enhance efficiency, reporting accuracy, and decision-making capabilities across the organization.
Duties and Responsibilities:
- Analyze business requirements and translate them into functional ERP system specifications
- Collaborate with internal stakeholders to identify process improvement opportunities within ERP frameworks
- Lead ERP system implementation, upgrades, and optimization initiatives
- Develop and maintain documentation for system processes, workflows, and configurations
- Work closely with IT teams to ensure seamless integration of ERP systems with other banking platforms
- Conduct system testing, validation, and troubleshooting to ensure optimal performance
- Support users through training and guidance on ERP functionalities and best practices
- Monitor ERP performance metrics and recommend improvements based on data insights
- Ensure compliance with organizational policies, regulatory standards, and audit requirements
- Participate in strategic planning related to digital transformation and enterprise systems
- Team Member, Bancassurance Business
The Team Member in Bancassurance Business is responsible for supporting the delivery of insurance solutions to customers through the bank’s distribution channels. The role focuses on enhancing customer experience, driving sales growth, and ensuring the effective promotion of insurance products.
Duties and Responsibilities:
- Provide customers with appropriate insurance solutions based on their needs
- Support the bancassurance team in achieving sales targets and revenue growth objectives
- Maintain strong relationships with clients to enhance customer retention and satisfaction
- Assist in the development and execution of bancassurance sales strategies
- Ensure accurate processing of insurance applications and documentation
- Liaise with insurance partners to facilitate product delivery and claims processing
- Educate customers on available insurance products and their benefits
- Monitor market trends and customer feedback to improve product offerings
- Ensure compliance with regulatory requirements and internal policies
- Participate in promotional campaigns and customer engagement initiatives
- Team Lead, Head Office Compliance
The Team Lead, Head Office Compliance is responsible for overseeing compliance functions within the bank, ensuring adherence to regulatory requirements, internal policies, and industry standards. The role is central to maintaining the bank’s integrity and minimizing compliance risks.
Duties and Responsibilities:
- Lead the compliance team in implementing and monitoring regulatory requirements
- Develop and enforce compliance policies, procedures, and frameworks
- Conduct compliance risk assessments and recommend mitigation strategies
- Monitor adherence to applicable laws, regulations, and internal guidelines
- Provide guidance and training to staff on compliance-related matters
- Coordinate internal and external audits related to compliance
- Investigate compliance breaches and recommend corrective actions
- Prepare compliance reports for senior management and regulatory authorities
- Stay updated on regulatory changes and ensure timely implementation within the bank
- Foster a culture of compliance and ethical conduct across all departments
- Business Development Manager, Retail
The Business Development Manager, Retail is tasked with driving growth within the retail banking segment. The role focuses on expanding the customer base, increasing product uptake, and strengthening the bank’s market presence.
Duties and Responsibilities:
- Develop and implement strategies to grow retail banking business
- Identify and pursue new business opportunities within target markets
- Build and maintain strong relationships with retail customers and partners
- Drive sales of retail banking products and services
- Monitor market trends and competitor activities to inform business strategies
- Collaborate with marketing teams to design and execute promotional campaigns
- Analyze performance metrics and adjust strategies to achieve business targets
- Support branch teams in achieving sales and customer acquisition goals
- Ensure high levels of customer satisfaction and service delivery
- Prepare reports on business development activities and outcomes
Application Process
Interested candidates are required to visit the official National Bank careers portal to view full job details and submit their applications. Applications should be completed online through the platform provided by the bank. Only shortlisted candidates will be contacted for further stages of the recruitment process.
Due to the dynamic nature of the bank’s operations, applicants are encouraged to regularly check the recruitment portal for new opportunities and updates on existing vacancies.
