A banking institution has announced several job opportunities across Risk, Consumer Banking, Debt Recovery, Special Assets, Compliance, Credit Collections, Fraud and Security Operations, and Card Business. The vacancies are suitable for candidates seeking fixed-term and open-ended employment opportunities in different departments, including Head Office-based roles and field-based sales positions across several regions.
The available positions include supervisory, analyst, sales, and relationship management roles. Interested applicants are encouraged to review the positions carefully and submit their applications before the stated expiry dates.
- Supervisor, Retail Recoveries
Position Details
Position Title: Supervisor, Retail Recoveries
Band/Level: Supervisor
Department: Debt Recovery & Special Assets
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term
Location: Head Office
Expiry Date: 12 May 2026
Job Description
The Supervisor, Retail Recoveries will serve within the Debt Recovery & Special Assets Department. The position is based at the Head Office and is offered on a fixed-term contract basis.
Key Duties and Responsibilities
- Support the retail recoveries function within the Debt Recovery & Special Assets Department.
- Supervise recovery-related activities assigned under the retail recoveries portfolio.
- Follow up on accounts under recovery and support timely resolution of outstanding matters.
- Coordinate recovery processes in line with departmental expectations.
- Maintain records related to recovery actions, account follow-ups, and progress updates.
- Work with relevant internal teams to support recovery outcomes.
- Monitor assigned cases and escalate matters requiring further attention.
- Prepare updates and reports related to retail recoveries activities.
- Support compliance with internal recovery procedures and operational standards.
- Assist in ensuring that recovery actions are handled professionally and within the required timelines.
- Direct Sales Representative, Multiple Positions
Position Details
Position Title: Direct Sales Representative
Number of Positions: Multiple Positions
Band/Level: Chief
Department: Consumer Banking
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term Contract
Location: Rift & Western, Pwani, Nairobi East & West
Expiry Date: 12 May 2026
Job Description
The Direct Sales Representative positions are available within the Consumer Banking Department. The roles are offered on a fixed-term contract basis and will be based across Rift & Western, Pwani, Nairobi East, and Nairobi West regions.
Key Duties and Responsibilities
- Support consumer banking sales activities within assigned regions.
- Promote banking products and services to potential customers.
- Identify and engage prospective clients within the allocated market area.
- Assist in growing customer numbers under the Consumer Banking Department.
- Provide information to customers regarding available banking solutions.
- Support customer acquisition activities in line with sales targets.
- Maintain proper records of customer engagements and sales activities.
- Follow up on leads and support conversion of prospects into customers.
- Work closely with the Consumer Banking team to improve sales performance.
- Represent the institution professionally during customer engagements.
- Support market activation activities where required.
- Provide regular updates on sales progress and field activities.
- Assist customers through the onboarding process where applicable.
- Ensure customer interactions are handled in a professional and ethical manner.
- Fraud & Security Operations Analyst
Position Details
Position Title: Fraud & Security Operations Analyst
Band/Level: Supervisor
Department: Risk
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 05 May 2026
Job Description
The Fraud & Security Operations Analyst will serve within the Risk Department. The position is based at the Head Office and is offered on an open-ended contract basis.
Key Duties and Responsibilities
- Support fraud and security operations within the Risk Department.
- Monitor fraud-related activities and support risk mitigation processes.
- Review suspicious activities and escalate issues where necessary.
- Assist in identifying potential fraud risks within operations.
- Support investigations related to fraud and security concerns.
- Maintain records of fraud and security operations cases.
- Prepare reports and updates on fraud monitoring activities.
- Work with relevant internal teams to support fraud prevention efforts.
- Assist in strengthening security operations processes.
- Support compliance with internal risk management procedures.
- Track incidents and contribute to timely resolution of fraud-related matters.
- Provide operational support in detecting and managing risk exposure.
- Ensure assigned fraud and security activities are handled with confidentiality and professionalism.
- Supervisor, Credit Collections
Position Details
Position Title: Supervisor, Credit Collections
Band/Level: Supervisor
Department: Risk
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 05 May 2026
Job Description
The Supervisor, Credit Collections will work within the Risk Department. The position is based at the Head Office and is offered on an open-ended contract basis.
Key Duties and Responsibilities
- Supervise credit collections activities within the Risk Department.
- Support the management of assigned credit collection accounts.
- Monitor collection performance and follow up on outstanding credit matters.
- Coordinate collection actions in line with departmental procedures.
- Prepare updates and reports on credit collections progress.
- Work with relevant teams to support timely recovery of outstanding credit.
- Maintain accurate records of collection activities.
- Escalate difficult collection cases where necessary.
- Support compliance with credit collection policies and internal controls.
- Assist in improving collection efficiency and account follow-up.
- Ensure customers and stakeholders are handled professionally during collection processes.
- Track collection outcomes and support continuous improvement in the function.
- Provide supervisory support to ensure assigned tasks are completed within expected timelines.
- Supervisor, KYC & AML Compliance
Position Details
Position Title: Supervisor, KYC & AML Compliance
Band/Level: Supervisor
Department: Risk
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 12 May 2026
Job Description
The Supervisor, KYC & AML Compliance will serve within the Risk Department. The role is based at the Head Office and is offered on an open-ended contract basis.
Key Duties and Responsibilities
- Supervise KYC and AML compliance activities within the Risk Department.
- Support implementation of Know Your Customer processes.
- Assist in ensuring Anti-Money Laundering procedures are followed.
- Review customer information and support compliance monitoring.
- Maintain records related to KYC and AML compliance activities.
- Monitor compliance gaps and escalate issues where necessary.
- Work with internal teams to support adherence to risk and compliance standards.
- Prepare reports and updates on KYC and AML-related matters.
- Support verification and review processes within the compliance function.
- Assist in ensuring customer due diligence activities are completed appropriately.
- Support the department in identifying and managing compliance-related risks.
- Maintain confidentiality and professionalism when handling customer and compliance information.
- Contribute to smooth execution of compliance processes at the Head Office level.
- Senior Relationship Manager, Card Business
Position Details
Position Title: Senior Relationship Manager, Card Business
Band/Level: General Manager
Department: Consumer Banking
Contract Terms: Open Ended
Length of Contract: Open-Ended
Location: Head Office
Expiry Date: Not specified
Job Description
The Senior Relationship Manager, Card Business will serve within the Consumer Banking Department. The position is based at the Head Office and is offered on an open-ended contract basis.
Key Duties and Responsibilities
- Manage relationship activities connected to the card business portfolio.
- Support growth and development of card business within Consumer Banking.
- Maintain relationships with relevant customers, partners, or internal stakeholders.
- Support business development activities linked to card products and services.
- Monitor performance of the card business portfolio and provide relevant updates.
- Work with internal teams to support customer experience and business growth.
- Identify opportunities to improve card business performance.
- Prepare reports and updates on card business relationship activities.
- Support strategic consumer banking initiatives related to card services.
- Coordinate with relevant departments to address issues affecting card business operations.
- Represent the card business function professionally in internal and external engagements.
- Support customer retention and relationship management activities.
- Contribute to the achievement of Consumer Banking objectives through card business growth.
Application Information
Applicants should review each vacancy carefully and apply before the indicated expiry date. The positions have different contract terms, departments, locations, and closing dates.
Summary of Available Vacancies
- Supervisor, Retail Recoveries
Expiry Date: 12 May 2026
Location: Head Office
Contract: Fixed Term Contract - Direct Sales Representative, Multiple Positions
Expiry Date: 12 May 2026
Location: Rift & Western, Pwani, Nairobi East & West
Contract: Fixed Term Contract - Fraud & Security Operations Analyst
Expiry Date: 05 May 2026
Location: Head Office
Contract: Open Ended - Supervisor, Credit Collections
Expiry Date: 05 May 2026
Location: Head Office
Contract: Open Ended - Supervisor, KYC & AML Compliance
Expiry Date: 12 May 2026
Location: Head Office
Contract: Open Ended - Senior Relationship Manager, Card Business
Expiry Date: Not specified
Location: Head Office
Contract: Open-Ended
