Career Opportunities at SBM Bank Kenya – May 2026
Are you looking to build a rewarding career in banking with a forward-thinking and customer-centric institution? SBM Bank Kenya is offering exciting opportunities for professionals eager to grow, lead, and make a meaningful impact in the financial services sector.
With a strong focus on innovation, operational excellence, and customer satisfaction, SBM Bank provides a dynamic work environment where talent is nurtured and performance is recognized. Whether you are experienced in banking operations, sales, risk, or relationship management, these roles present a chance to advance your career while contributing to a high-performing team.
Below are the current openings:
1. Supervisor, Retail Recoveries
Department: Debt Recovery & Special Assets
Band/Level: Supervisor
Location: Head Office
Contract Type: Fixed Term
Deadline: 12 May 2026
Job Description:
The Supervisor, Retail Recoveries is responsible for overseeing recovery efforts on delinquent retail accounts to minimize financial losses and improve portfolio performance.
Key Responsibilities:
- Supervise recovery processes for non-performing retail loans
- Implement strategies to improve collections and reduce default rates
- Monitor repayment trends and recovery performance
- Engage customers to negotiate repayment plans
- Ensure compliance with internal policies and regulatory requirements
- Prepare recovery reports and portfolio analysis
- Coordinate with legal teams on escalated recovery cases
2. Direct Sales Representative (Multiple Positions)
Department: Consumer Banking
Band/Level: Chief
Location: Rift & Western, Pwani, Nairobi East & West
Contract Type: Fixed Term
Deadline: 12 May 2026
Job Description:
The Direct Sales Representative is responsible for driving sales growth by acquiring new customers and promoting the bank’s products and services.
Key Responsibilities:
- Identify and onboard new customers across assigned regions
- Promote banking products including accounts, loans, and cards
- Achieve assigned sales targets and performance metrics
- Build and maintain strong customer relationships
- Conduct market outreach and field sales activities
- Provide product knowledge and customer support
- Report on sales performance and pipeline activities
3. Universal Banker – Nanyuki
Department: Consumer Banking
Band/Level: Supervisor
Location: Nanyuki
Contract Type: Open-Ended
Deadline: 14 May 2026
Job Description:
The Universal Banker provides frontline banking services, ensuring efficient customer service and operational support within the branch.
Key Responsibilities:
- Deliver high-quality customer service across banking channels
- Process transactions including deposits, withdrawals, and transfers
- Cross-sell bank products to customers
- Handle customer inquiries and resolve issues promptly
- Ensure compliance with operational procedures and controls
- Maintain accurate records and documentation
- Support branch operations and service delivery
4. Supervisor, KYC & AML Compliance
Department: Risk
Band/Level: Supervisor
Location: Head Office
Contract Type: Open-Ended
Deadline: 12 May 2026
Job Description:
The Supervisor, KYC & AML Compliance ensures adherence to regulatory requirements related to customer identification and anti-money laundering controls.
Key Responsibilities:
- Oversee KYC and AML compliance processes
- Monitor customer onboarding and due diligence procedures
- Ensure compliance with regulatory frameworks and internal policies
- Identify and escalate suspicious activities
- Conduct compliance reviews and audits
- Provide guidance on AML/KYC best practices
- Prepare compliance reports and documentation
5. Senior Relationship Manager, Card Business
Department: Consumer Banking
Band/Level: General Manager
Location: Head Office
Contract Type: Open-Ended
Deadline: 12 May 2026
Job Description:
The Senior Relationship Manager, Card Business is responsible for managing and growing the bank’s card portfolio while enhancing customer engagement and profitability.
Key Responsibilities:
- Drive growth of card products and services
- Manage relationships with key clients and partners
- Develop strategies to increase card usage and revenue
- Monitor portfolio performance and market trends
- Collaborate with product and marketing teams
- Identify opportunities for innovation in card services
- Prepare business performance reports and insights
6. Branch Manager – Nanyuki
Department: Consumer Banking
Band/Level: Manager
Location: Nanyuki
Contract Type: Open-Ended
Deadline: 14 May 2026
Job Description:
The Branch Manager is responsible for leading branch operations, driving business growth, and ensuring excellent customer service delivery.
Key Responsibilities:
- Manage day-to-day branch operations and staff performance
- Drive sales and achieve branch business targets
- Ensure compliance with banking regulations and policies
- Build and maintain customer relationships
- Monitor financial performance and operational efficiency
- Lead and develop branch team members
- Represent the bank within the local community
7. Relationship Manager, Elite & Diaspora Banking – Nanyuki
Department: Consumer Banking
Band/Level: Manager
Location: Nanyuki
Contract Type: Open-Ended
Deadline: 14 May 2026
Job Description:
The Relationship Manager is responsible for managing high-net-worth and diaspora clients, delivering tailored banking solutions and exceptional service.
Key Responsibilities:
- Manage and grow a portfolio of elite and diaspora clients
- Provide personalized financial solutions and advisory services
- Build long-term client relationships and trust
- Identify cross-selling and upselling opportunities
- Monitor client portfolios and performance
- Ensure high levels of customer satisfaction
- Stay informed on market trends and client needs
Why Join SBM Bank Kenya?
- Work in a professional and growth-oriented environment
- Access career advancement opportunities
- Be part of a customer-focused and innovative institution
- Gain exposure across different banking functions
- Contribute to impactful financial solutions in Kenya
SBM Bank Kenya is committed to attracting and retaining top talent by providing a supportive workplace that encourages excellence, integrity, and collaboration.
