8 Vacancies Open At SBM Bank

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Kenyan Bank Announces 8 Job Vacancies Across Consumer Banking, Risk, Debt Recovery And Institutional Banking

A leading financial institution has announced several career opportunities for qualified professionals seeking roles in banking, debt recovery, compliance, branch operations, relationship management, direct sales, and customer-facing financial services. The vacancies are spread across the Head Office, Nanyuki, Nairobi, Rift and Western regions, and the Coast region.

The available opportunities include fixed-term and open-ended contracts, offering different career paths for professionals interested in contributing to the growth of the banking sector. The positions fall under departments such as Consumer Banking, Risk, Debt Recovery & Special Assets, and Corporate & Institutional Banking.

Below are the advertised positions, contract details, duty areas, locations, and application deadlines.

1. Supervisor, Retail Recoveries

Department: Debt Recovery & Special Assets
Band/Level: Supervisor
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term
Location: Head Office
Expiry Date: 12 May 2026

The Supervisor, Retail Recoveries role is based within the Debt Recovery & Special Assets department. The position is suitable for a professional who will support the management of retail debt recovery processes and help the bank strengthen its loan recovery operations.

The role involves supervising recovery activities, monitoring assigned portfolios, supporting collection strategies, and ensuring that recovery actions are handled professionally and in line with internal procedures.

Key duties and responsibilities may include:

• Supervising retail recovery activities within assigned portfolios.
• Supporting the implementation of debt recovery strategies.
• Monitoring overdue accounts and following up on recovery progress.
• Coordinating with internal teams involved in loan collections and account management.
• Ensuring recovery actions are properly documented.
• Preparing reports on recovery performance and portfolio status.
• Supporting the resolution of difficult recovery cases.
• Ensuring customers are engaged professionally during recovery processes.
• Escalating complex recovery matters where necessary.
• Supporting compliance with internal debt recovery policies and procedures.

This position is based at the Head Office and is offered on a fixed-term contract. Applications should be submitted before the stated expiry date.

2. Direct Sales Representative – Multiple Positions

Department: Consumer Banking
Band/Level: DSR
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term Contract
Location: Rift & Western, Pwani, Nairobi East & West
Expiry Date: 26 May 2026

The Direct Sales Representative position is advertised under the Consumer Banking department. The role is available in multiple locations, including Rift & Western, Pwani, Nairobi East, and Nairobi West.

This opportunity is suitable for individuals interested in frontline sales, customer acquisition, banking product promotion, and direct engagement with potential customers.

Key duties and responsibilities may include:

• Promoting consumer banking products and services to potential customers.
• Identifying new sales opportunities within assigned regions.
• Engaging customers and explaining available banking solutions.
• Supporting customer onboarding processes.
• Meeting assigned sales targets within the stated contract period.
• Building and maintaining relationships with prospective customers.
• Providing accurate product information to customers.
• Supporting branch and regional sales campaigns.
• Submitting regular sales activity reports.
• Representing the bank professionally during customer interactions.

The role is offered on a fixed-term contract and is available in several regions. Since the positions are multiple, interested applicants should apply before the deadline of 26 May 2026.

3. Universal Banker – Nanyuki

Department: Consumer Banking
Band/Level: Supervisor
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Nanyuki
Expiry Date: 14 May 2026

The Universal Banker position is based in Nanyuki under the Consumer Banking department. This is an open-ended role designed for a banking professional who can support branch operations, customer service, sales, and general banking activities.

The role requires strong customer engagement, operational support, and the ability to handle a wide range of banking services at branch level.

Key duties and responsibilities may include:

• Serving customers and supporting day-to-day banking transactions.
• Providing information on consumer banking products and services.
• Supporting account opening and customer onboarding.
• Handling customer inquiries and resolving service issues.
• Supporting sales of banking products at branch level.
• Ensuring customer transactions are processed accurately.
• Maintaining proper records of customer interactions and transactions.
• Supporting compliance with branch procedures and banking controls.
• Working with branch teams to achieve service and business targets.
• Promoting a positive customer experience within the branch.

This position is based in Nanyuki and is offered on an open-ended contract. Applications should be submitted before 14 May 2026.

4. Supervisor, KYC & AML Compliance

Department: Risk
Band/Level: Supervisor
Contract Terms: Open-Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 12 May 2026

The Supervisor, KYC & AML Compliance role falls under the Risk department and is based at the Head Office. The position focuses on supporting Know Your Customer and Anti-Money Laundering compliance activities within the bank.

The role is important in helping the institution maintain regulatory compliance, manage risk, and ensure customer due diligence processes are properly implemented.

Key duties and responsibilities may include:

• Supervising KYC and AML compliance activities.
• Supporting customer due diligence and enhanced due diligence processes.
• Reviewing customer information for completeness and accuracy.
• Monitoring compliance with internal KYC and AML procedures.
• Supporting risk assessments related to customer onboarding.
• Preparing compliance reports for review.
• Escalating suspicious or high-risk matters through the appropriate channels.
• Coordinating with business units on KYC documentation requirements.
• Supporting AML awareness and compliance culture within the institution.
• Maintaining proper records in line with internal and regulatory requirements.

This is an open-ended position based at the Head Office. Interested applicants should submit their applications before 12 May 2026.

5. Senior Relationship Manager, Card Business

Department: Consumer Banking
Band/Level: General Manager
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Head Office
Expiry Date: 12 May 2026

The Senior Relationship Manager, Card Business role is advertised under the Consumer Banking department. The position is based at the Head Office and is offered on an open-ended contract.

The role is suitable for a senior banking professional who will support the growth, relationship management, and business development of the bank’s card business.

Key duties and responsibilities may include:

• Managing relationships related to the card business.
• Supporting growth of card products and services.
• Identifying opportunities to expand card usage and adoption.
• Working with internal teams to improve card business performance.
• Managing key stakeholders linked to card operations and partnerships.
• Supporting sales and revenue growth initiatives for card products.
• Monitoring market trends affecting card business performance.
• Preparing business performance reports for management review.
• Supporting customer acquisition and retention strategies.
• Ensuring card business activities align with internal policies and business goals.

This role is based at the Head Office and closes on 12 May 2026.

6. Branch Manager – Nanyuki

Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Nanyuki
Expiry Date: 14 May 2026

The Branch Manager position is based in Nanyuki under the Consumer Banking department. This is an open-ended role for a professional who will oversee branch operations, customer service, business growth, and team performance.

The Branch Manager is expected to provide leadership at branch level and ensure that the branch meets operational, service, and business objectives.

Key duties and responsibilities may include:

• Overseeing daily branch operations.
• Leading branch staff and supporting team performance.
• Driving business growth and customer acquisition at branch level.
• Ensuring quality customer service across branch operations.
• Monitoring branch performance against set targets.
• Supporting compliance with banking procedures and internal controls.
• Managing customer relationships and resolving escalated issues.
• Ensuring proper handling of branch records and reports.
• Supporting sales of consumer banking products and services.
• Representing the bank professionally within the Nanyuki market.

The role is based in Nanyuki and applications should be submitted before 14 May 2026.

7. Relationship Manager, Elite & Diaspora Banking – Nanyuki

Department: Consumer Banking
Band/Level: Manager
Contract Terms: Open-Ended
Length of Contract: Open Ended
Location: Nanyuki
Expiry Date: 14 May 2026

The Relationship Manager, Elite & Diaspora Banking position is based in Nanyuki under the Consumer Banking department. The role focuses on managing relationships with elite and diaspora banking customers.

The position is suitable for a professional who can support customer relationship growth, provide tailored banking solutions, and strengthen customer retention within the elite and diaspora banking segment.

Key duties and responsibilities may include:

• Managing relationships with elite and diaspora banking customers.
• Identifying banking needs among assigned customer segments.
• Supporting customer acquisition and retention.
• Offering appropriate banking solutions to customers.
• Maintaining regular engagement with customers.
• Supporting growth of deposits, accounts, and other banking products.
• Coordinating with internal teams to resolve customer issues.
• Monitoring customer portfolio performance.
• Preparing relationship management reports.
• Ensuring high standards of customer service.

This is an open-ended role based in Nanyuki. Applications close on 14 May 2026.

8. Relationship Manager, Institutional Banking

Department: Corporate & Institutional Banking
Band/Level: Manager
Contract Terms: Open-Ended
Length of Contract: Open Ended

The Relationship Manager, Institutional Banking role is advertised under the Corporate & Institutional Banking department. The position is intended for a banking professional who will manage institutional client relationships and support the growth of the bank’s institutional banking portfolio.

The role involves client relationship management, business development, portfolio monitoring, and coordination with internal teams to deliver banking solutions to institutional customers.

Key duties and responsibilities may include:

• Managing relationships with institutional banking clients.
• Identifying business opportunities within the institutional banking segment.
• Supporting customer acquisition and portfolio growth.
• Providing banking solutions aligned with institutional client needs.
• Coordinating with internal departments to support client service delivery.
• Monitoring client accounts and relationship performance.
• Preparing reports on institutional banking activities.
• Supporting revenue growth within the assigned portfolio.
• Ensuring professional communication with institutional clients.
• Supporting compliance with internal banking policies and procedures.

Application details for this role should be reviewed on the official application platform.

Application Procedure

Interested candidates should review the position details carefully and submit their applications through the official application portal before the respective deadlines. Applicants are encouraged to ensure that they apply for the role that matches their career interests, preferred location, and contract expectations.

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