M-KOPA has announced new job opportunities for professionals interested in e-mobility, financial services, investigations, customer support training, and mobility finance. The available vacancies are based in Kenya, with some roles open across Nairobi, Thika, Kitengela, Athi River, and other locations in the country.
The company operates within several fast-growing sectors, including cleantech, digital finance, e-mobility, financial inclusion, renewable energy, solar power, smartphones, mobile payments, and technology. These vacancies provide an opportunity for candidates seeking roles in an organization working across energy, finance, technology, and impact-driven markets.
The following positions are currently open at M-KOPA.
- Contact Center Trainer – eMobility
Location: Nairobi, Thika, Kitengela, Athi River, Kenya
Level: Mid-Senior Level
The Contact Center Trainer – eMobility role is suitable for professionals with an interest in customer support, training, contact center operations, e-mobility, and service quality improvement. The position is connected to M-KOPA’s e-mobility operations and is expected to support the development of contact center teams handling mobility-related customer interactions.
The role focuses on equipping contact center staff with the knowledge, communication skills, process understanding, and service standards required to serve customers effectively. Since e-mobility is a growing area within the Kenyan market, the trainer is expected to help teams understand product information, customer concerns, service procedures, escalation channels, and operational expectations.
Key areas of responsibility may include:
- Training contact center agents on e-mobility products, services, and customer support processes.
- Supporting the onboarding of new contact center team members.
- Preparing training sessions that help agents understand customer needs within the e-mobility sector.
- Coaching agents on professional communication, call handling, and customer service standards.
- Helping contact center teams understand how to respond to common customer questions and service issues.
- Supporting quality improvement by identifying knowledge gaps among agents.
- Working with operations teams to ensure training content aligns with business processes.
- Assisting in refresher training where customer service trends or operational changes require updated knowledge.
- Supporting the development of learning materials for contact center staff.
- Monitoring the effectiveness of training activities and recommending improvements.
- Helping agents understand escalation procedures and service recovery approaches.
- Promoting consistency in how e-mobility customers are supported across different contact center channels.
This role is important because contact center teams often serve as the first point of interaction between customers and the company. A strong trainer helps ensure that agents communicate clearly, resolve issues professionally, and represent the organization’s services accurately.
- Investigations Officer – eMobility
Location: Nairobi, Thika, Kitengela, Athi River, Kenya
Level: Mid-Senior Level
The Investigations Officer – eMobility role is designed for professionals interested in investigations, risk management, field operations, compliance, fraud prevention, and asset-related inquiries within the e-mobility sector. The position supports M-KOPA’s mobility operations by helping investigate matters that may affect customers, company assets, service delivery, and operational integrity.
As e-mobility expands in Kenya, companies operating in this space require strong investigation and monitoring structures. The Investigations Officer is expected to help review cases, gather information, verify issues, and support decision-making where concerns arise in the business.
Key areas of responsibility may include:
- Conducting investigations related to e-mobility operations.
- Reviewing reported cases involving customers, assets, payments, service misuse, or operational concerns.
- Gathering and documenting evidence in line with internal processes.
- Working with relevant teams to verify facts and support accurate case resolution.
- Preparing investigation reports for review by management or relevant departments.
- Supporting fraud prevention, risk control, and compliance efforts within e-mobility operations.
- Following up on cases assigned for investigation across the listed locations.
- Collaborating with field teams, contact center teams, finance teams, and operations staff where necessary.
- Identifying patterns or recurring issues that may require preventive action.
- Maintaining confidentiality and professionalism when handling sensitive information.
- Supporting recovery, resolution, or escalation processes where required.
- Ensuring investigation activities are carried out in a structured and accountable manner.
This position plays a key role in protecting business operations and supporting customer trust. The officer helps ensure that reported concerns are reviewed carefully and that decisions are supported by accurate information.
- Mobility Finance Manager
Location: Kenya
Level: Senior
The Mobility Finance Manager role is a senior opportunity for professionals interested in finance, mobility operations, business performance, financial planning, e-mobility, and digital finance. The position is connected to M-KOPA’s mobility business and is expected to support financial management within this growing business area.
The role is important because mobility services require strong financial planning, reporting, performance tracking, cost control, and business analysis. The Mobility Finance Manager is expected to support financial visibility and help the business make informed decisions.
Key areas of responsibility may include:
- Supporting financial planning for M-KOPA’s mobility business.
- Monitoring financial performance across mobility operations.
- Preparing reports that support business decision-making.
- Working with internal teams to review revenue, costs, budgets, and operational performance.
- Supporting forecasting and financial analysis for mobility-related activities.
- Helping management understand financial trends within the mobility business.
- Reviewing financial data to identify risks, opportunities, and areas for improvement.
- Supporting budget preparation and budget tracking.
- Working with business teams to align financial planning with operational goals.
- Assisting in the evaluation of mobility products, services, or business models from a financial perspective.
- Supporting compliance with internal finance processes and reporting standards.
- Providing financial insights that support sustainable growth of the mobility business.
This senior role supports the financial strength and commercial performance of M-KOPA’s mobility operations. It is suitable for candidates interested in combining finance expertise with work in e-mobility, digital finance, and technology-enabled services.
Application Details
Interested applicants should review the available vacancies and apply through the official M-KOPA recruitment platform.
