Company Description
Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.
Job Description
- Consistently offer professional, friendly and engaging service.
- Exceed guest expectations.
- Extensive food, liquor, beer, wine and cocktail knowledge.
- Prepare basic beverages for guest service up to and including basic cocktails.
- Interact with guests in a way that makes them feel special.
- Proper and friendly service when in contact with all guests.
- Comply with liquor laws.
- Maintain accountability, both personal and financial.
- Control bar costs.
- Maintain cleanliness and organization of bar prep area and bar.
- Control cost and waste.
- Close out paper work thoroughly.
- Maintain extensive knowledge of menu, food preparation techniques.
- Be pro-active by assisting co-workers.
- Support and assist Managers.
- Be proficient with all aspects and services of the property.
- Be familiar with all food outlets and amenities within the property.
- Be knowledgeable of general city information as well as hotel history.
- Personal and financial accountability.
- Be an ambassador for the department, the property and the brand.
- Maintain regular and predictable attendance.
- Other duties as assigned.
Qualifications
- Previous customer service experience required preferably in upscale setting.
- Previous bartender experience required.
- Previous point of sale system experience preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable. Can work with minimal supervision.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a small team and independently.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Successful completion of server position training program.
- Must have previous experience serving in a luxury environment.
Additional Information
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
