Professionals seeking opportunities in customer service and insurance underwriting can now apply for two newly announced positions. These roles provide an opportunity to contribute to service delivery and underwriting operations while supporting organizational objectives.
The available vacancies are based in Mombasa and Nairobi and are open to qualified candidates with the relevant experience and competencies. The positions cover customer service operations and clinical underwriting functions, making them suitable for professionals looking to advance their careers in the insurance and financial services sector.
The vacancies currently available are outlined below.
1. Customer Service Officer – Mombasa Branch (Fixed Term)
Location: Mombasa
Job Reference: JR-80269
Employment Type: Fixed Term
Job Overview
The Customer Service Officer will be responsible for delivering excellent customer service to clients while ensuring efficient handling of customer inquiries, requests, complaints, and service-related issues. The role supports customer satisfaction initiatives and contributes to the overall customer experience within the branch.
Key Responsibilities
- Respond to customer inquiries in a professional and timely manner.
- Assist customers with products, services, and account-related requests.
- Handle and resolve customer complaints while maintaining high service standards.
- Provide accurate information regarding company products and services.
- Support customer retention initiatives through quality service delivery.
- Maintain proper records of customer interactions and transactions.
- Escalate complex customer issues to the relevant departments when necessary.
- Ensure compliance with established customer service procedures and policies.
- Build and maintain positive relationships with customers.
- Support branch operations in achieving customer service objectives.
Role Expectations
The successful candidate will be expected to:
- Deliver a positive customer experience at all times.
- Demonstrate professionalism when interacting with clients.
- Maintain confidentiality of customer information.
- Contribute to branch efficiency and service excellence.
- Promote customer loyalty through responsive and effective service.
Work Location
The position is based in Mombasa and offers an opportunity to work closely with customers while supporting branch operations and service delivery goals.
2. Retail Underwriting Officer – Clinical
Location: Nairobi
Job Reference: JR-80271
Job Overview
The Retail Underwriting Officer – Clinical will support underwriting activities involving clinical assessment and evaluation of risks. The role is responsible for ensuring underwriting decisions align with company policies, medical guidelines, and risk management frameworks.
The position plays an important role in maintaining underwriting quality while supporting business growth and customer satisfaction.
Key Responsibilities
- Review and assess clinical information submitted during underwriting processes.
- Evaluate risks in accordance with underwriting guidelines and policies.
- Analyze medical documentation and supporting records.
- Provide recommendations on underwriting decisions based on clinical assessments.
- Ensure compliance with established underwriting standards.
- Support risk management initiatives through accurate risk evaluation.
- Collaborate with internal teams to facilitate efficient underwriting processes.
- Maintain accurate underwriting records and documentation.
- Monitor underwriting quality and consistency in decision-making.
- Contribute to continuous improvement of underwriting procedures and processes.
Role Expectations
The successful candidate will be expected to:
- Apply sound clinical judgment during underwriting assessments.
- Maintain accuracy and attention to detail when reviewing medical information.
- Ensure fair and consistent underwriting decisions.
- Support efficient turnaround times for underwriting cases.
- Uphold confidentiality and data protection requirements.
- Contribute to organizational risk management objectives.
Work Location
The position is based in Nairobi and offers an opportunity to work within a professional underwriting environment focused on clinical risk assessment and insurance operations.
Why These Opportunities Matter
Both positions provide an opportunity for professionals to contribute to critical business functions. The Customer Service Officer role focuses on enhancing customer experiences and strengthening client relationships, while the Retail Underwriting Officer – Clinical role supports sound risk assessment and underwriting quality.
Candidates interested in customer engagement, client support, clinical evaluation, and insurance operations may find these opportunities suitable for their career growth and professional development.
How to Apply
Interested candidates should submit their applications through the employer’s recruitment portal before the respective application deadlines indicated on the official vacancy announcements.
