Professionals seeking employment opportunities in Kenya’s insurance and financial services sector can now apply for several new vacancies at Britam. The organization is recruiting for multiple positions across actuarial services, customer operations, digital technology, and claims management. These opportunities are suitable for candidates looking to build or advance careers in insurance, technology, customer service, and actuarial science.
The available positions are based in Nairobi, Kenya, and provide an opportunity to work within one of the country’s leading financial services institutions. Individuals with the required experience and technical expertise are encouraged to submit their applications before the recruitment process closes.
Below is a detailed overview of the available vacancies.
1. Senior Life Servicing Officer
Location: Nairobi, Kenya
Posting Date: 1 July 2026
The Senior Life Servicing Officer will be responsible for supporting policy administration activities while ensuring efficient service delivery to life insurance customers. The position focuses on maintaining high service standards, processing customer requests, coordinating policy servicing activities, and ensuring compliance with organizational procedures.
Key duties and responsibilities include:
- Managing day-to-day life insurance policy servicing activities.
- Processing policy alterations, endorsements, reinstatements, and renewals.
- Responding promptly to customer inquiries and resolving service-related issues.
- Ensuring customer requests are processed within established service level agreements.
- Maintaining accurate customer and policy records.
- Coordinating with internal departments to resolve policy administration issues.
- Supporting premium collection and policy maintenance activities.
- Reviewing documentation submitted by clients for completeness and accuracy.
- Monitoring service quality and recommending improvements where necessary.
- Assisting in customer retention initiatives through quality service delivery.
- Preparing periodic servicing reports.
- Ensuring compliance with regulatory requirements and internal operational procedures.
- Supporting continuous improvement initiatives within the life servicing function.
- Handling escalated customer concerns professionally.
- Maintaining confidentiality of customer information.
- Participating in departmental projects and process enhancement initiatives.
2. Actuarial Analyst – General Insurance (GI)
Location: Nairobi, Kenya
Posting Date: 30 June 2026
The Actuarial Analyst – General Insurance supports actuarial modelling, pricing, reserving, financial analysis, and risk assessment activities within the general insurance business. The role contributes to informed decision-making through accurate analysis of insurance data.
Key duties and responsibilities include:
- Supporting actuarial pricing exercises.
- Assisting in reserve calculations and liability assessments.
- Performing statistical analysis using insurance data.
- Developing actuarial models for forecasting and business planning.
- Preparing actuarial reports for management.
- Monitoring claims experience and emerging trends.
- Supporting profitability analysis across insurance products.
- Assisting in risk modelling and scenario testing.
- Preparing data for actuarial valuations.
- Maintaining actuarial databases and analytical models.
- Collaborating with underwriting and finance teams.
- Supporting regulatory reporting requirements.
- Identifying opportunities to improve pricing accuracy.
- Conducting portfolio performance analysis.
- Participating in product development initiatives.
- Supporting automation of actuarial processes.
- Preparing management presentations based on analytical findings.
- Assisting with experience investigations and business performance reviews.
3. Actuarial Associate – Life
Location: Nairobi, Kenya
Posting Date: 30 June 2026
The Actuarial Associate – Life supports actuarial work relating to life insurance products, financial reporting, pricing, valuation, reserving, and product development. The role contributes analytical expertise to support strategic business decisions.
Key duties and responsibilities include:
- Supporting actuarial valuation exercises.
- Assisting with pricing of life insurance products.
- Performing profitability analysis.
- Preparing actuarial models and projections.
- Supporting financial reporting activities.
- Assisting in embedded value calculations.
- Conducting product performance analysis.
- Monitoring policyholder experience.
- Preparing actuarial reports for internal stakeholders.
- Supporting experience investigations.
- Performing sensitivity and scenario analysis.
- Assisting with regulatory reporting.
- Collaborating with finance and product development teams.
- Maintaining actuarial documentation.
- Improving actuarial modelling processes.
- Supporting business planning initiatives.
- Performing data validation and quality assurance.
- Participating in special actuarial projects assigned by management.
4. Administrator – Digital & Technology Office
Location: Nairobi, Kenya
Posting Date: 29 June 2026
The Administrator – Digital & Technology Office provides administrative and operational support to the digital and technology function while ensuring smooth coordination of departmental activities.
Key duties and responsibilities include:
- Coordinating administrative operations within the technology office.
- Scheduling meetings and managing departmental calendars.
- Preparing meeting agendas and recording minutes.
- Maintaining departmental documentation and records.
- Coordinating internal communications.
- Monitoring departmental correspondence.
- Assisting in project coordination activities.
- Tracking departmental action items.
- Supporting procurement and vendor documentation processes.
- Coordinating travel and logistics where required.
- Managing office supplies and administrative resources.
- Supporting budget tracking activities.
- Preparing departmental reports.
- Assisting with onboarding activities for new team members.
- Coordinating training schedules.
- Maintaining filing systems and digital records.
- Supporting compliance with organizational procedures.
- Performing other administrative duties as assigned.
5. Case Management Officer
Location: Nairobi, Kenya
Posting Date: 18 June 2026
The Case Management Officer supports the effective management of insurance claims by coordinating case reviews, monitoring claim progress, ensuring timely resolution, and maintaining quality customer service throughout the claims process.
Key duties and responsibilities include:
- Managing assigned insurance cases from initiation to closure.
- Reviewing claim documentation for completeness.
- Coordinating with medical providers, assessors, and internal stakeholders.
- Monitoring turnaround times for claims processing.
- Communicating claim status updates to customers.
- Ensuring accurate case documentation.
- Investigating claim discrepancies where necessary.
- Supporting fraud detection and reporting processes.
- Escalating complex cases appropriately.
- Maintaining compliance with claims procedures.
- Preparing case management reports.
- Monitoring service quality indicators.
- Supporting continuous improvement initiatives.
- Maintaining confidentiality of customer information.
- Assisting in dispute resolution where applicable.
- Coordinating claim settlements.
- Maintaining accurate claims records.
- Performing additional case management duties assigned by management.
How to Apply
Interested candidates should submit their applications online through the official Britam careers portal before the respective vacancies are filled.
