KCB Bank Kenya has announced new employment opportunities for qualified professionals seeking to build their careers in the banking sector. The latest recruitment features vacancies within the Consumer Banking and Debt Recovery & Special Assets divisions, offering opportunities for individuals interested in sales, customer acquisition, credit management, and financial services.
These vacancies are available in multiple locations across Kenya, including Rift & Western, Pwani, Nairobi East & West, as well as the KCB Head Office. The positions provide an opportunity to work with one of Kenya’s leading financial institutions while contributing to customer growth, revenue generation, and effective credit portfolio management.
Successful candidates will become part of teams responsible for expanding KCB’s customer base, strengthening customer relationships, supporting business growth, and maintaining high operational standards.
The available vacancies are outlined below.
1. Direct Sales Representative (Multiple Positions)
Department: Consumer Banking
Band/Level: DSR
Contract Terms: Fixed Term Contract
Location:
- Rift & Western
- Pwani
- Nairobi East & West
Application Deadline: 3rd August 2026
Job Purpose
The Direct Sales Representative will support the Consumer Banking business by driving customer acquisition and promoting KCB’s banking products and services. The role focuses on identifying new business opportunities, engaging prospective customers, building long-term relationships, and helping the bank achieve its sales and growth objectives.
The successful candidates will work directly with individuals and businesses to understand their financial needs while providing suitable banking solutions that enhance customer satisfaction and business performance.
Key Duties and Responsibilities
- Prospect for new customers within assigned markets and territories.
- Promote KCB consumer banking products and services to prospective clients.
- Generate new business opportunities through field sales activities.
- Build and maintain strong relationships with new and existing customers.
- Identify customer financial needs and recommend appropriate banking solutions.
- Drive growth in customer accounts and product uptake.
- Achieve individual sales targets and performance objectives.
- Prepare and maintain accurate sales reports and customer records.
- Follow up sales leads to maximize conversion opportunities.
- Participate in sales campaigns, marketing initiatives, and promotional activities.
- Provide customers with product information, pricing, and service guidance.
- Cross-sell suitable banking products to existing customers.
- Maintain a high standard of customer service throughout the sales process.
- Resolve customer concerns promptly or escalate issues where necessary.
- Ensure compliance with KCB policies, procedures, and regulatory requirements.
- Maintain confidentiality of customer information.
- Gather market intelligence and competitor information to support business growth.
- Develop relationships with community groups, organizations, and businesses within assigned regions.
- Represent the bank professionally during customer engagements.
- Support branch teams in meeting overall business objectives.
- Maintain accurate documentation for customer onboarding processes.
- Participate in training and product knowledge sessions.
- Ensure all customer acquisition activities comply with applicable banking regulations.
- Contribute towards continuous improvement of sales processes and customer experience.
2. Supervisor, Credit Collections
Department: Debt Recovery & Special Assets
Band/Level: Supervisor
Contract Terms: Open Ended
Location: Head Office
Application Deadline: 17th July 2026
Job Purpose
The Supervisor, Credit Collections will oversee collection activities aimed at improving recovery performance while minimizing credit losses. The role is responsible for supervising collection operations, monitoring portfolio performance, supporting collection teams, and ensuring adherence to internal policies and regulatory requirements.
The successful candidate will work closely with internal stakeholders to improve recovery strategies, enhance operational efficiency, and maintain effective management of delinquent accounts.
Key Duties and Responsibilities
- Supervise daily credit collection operations.
- Monitor the performance of collection teams against established targets.
- Coordinate collection activities to maximize recoveries.
- Ensure timely follow-up of overdue customer accounts.
- Review delinquent accounts and recommend appropriate recovery actions.
- Monitor collection strategies and identify opportunities for improvement.
- Prepare regular collection performance reports.
- Analyze portfolio trends and recommend corrective actions.
- Support implementation of debt recovery initiatives.
- Ensure compliance with internal policies and regulatory requirements.
- Escalate complex recovery cases where necessary.
- Monitor adherence to service level agreements and operational procedures.
- Coach and guide collection officers to improve performance.
- Conduct performance reviews and provide constructive feedback.
- Ensure accurate documentation of collection activities.
- Collaborate with legal, risk, operations, and business teams on recovery matters.
- Maintain strong controls throughout the collections process.
- Identify operational risks affecting debt recovery performance.
- Recommend improvements to collection systems and processes.
- Support audit and compliance reviews.
- Ensure customer interactions are conducted professionally and ethically.
- Monitor productivity, efficiency, and quality standards within the collections function.
- Assist in developing action plans to improve portfolio quality.
- Participate in departmental projects and continuous improvement initiatives.
- Perform any other duties assigned in support of the department’s objectives.
How to Apply
Interested candidates should submit their applications through the official KCB Bank careers portal before the respective application deadlines.
Application Deadlines
- Direct Sales Representative (Multiple Positions): 3rd August 2026
- Supervisor, Credit Collections: 17th July 2026
