The Nairobi Expressway is a 27-kilometre toll road connecting Mlolongo to the James Gichuru Junction. It serves as an important transport corridor for motorists travelling through and across Nairobi, helping to provide an alternative route for daily commuters, commercial vehicles and other road users.
The Expressway is managed and operated by Moja Expressway under a public-private partnership arrangement. Its operations are supported by a team of professionals responsible for maintaining road services, supporting motorists and ensuring that toll collection points operate effectively throughout the day and night.
Moja Expressway is seeking suitable candidates for the position of Toll Attendant. The role is based at the Nairobi Expressway toll plazas and involves receiving toll payments, assisting motorists and supporting the smooth movement of vehicles through the toll stations.
A Toll Attendant plays a direct role in the daily experience of motorists using the Expressway. The position requires accuracy, professionalism, customer service skills and the ability to work in a fast-paced environment. Since toll plazas handle a continuous flow of vehicles, the successful candidate will be expected to follow operational procedures carefully while serving motorists efficiently and respectfully.
The role may involve working at different times of the day, including nights, weekends and public holidays, depending on the assigned shift schedule. Candidates should therefore be prepared for a work environment that requires flexibility, concentration and commitment to company procedures.
Position: Toll Attendant
A Toll Attendant is responsible for collecting toll fees from motorists and ensuring that the payment process is completed correctly. The role also involves issuing receipts, handling cash, verifying electronic payments and providing basic assistance to road users.
At the Nairobi Expressway, toll attendants are among the first employees motorists may interact with when entering or exiting the Expressway. Their conduct, speed of service and accuracy can affect traffic flow at the toll plaza. For this reason, the role requires individuals who can communicate clearly, remain composed during busy periods and handle transactions with attention to detail.
The position involves the use of computerized toll systems and point-of-sale equipment. Toll Attendants may receive payments through cash, cards and electronic payment channels. They must therefore be comfortable operating the assigned systems and following the procedures used to confirm or resolve payments.
The role is suitable for candidates with customer service, cashiering, cash-handling, computer or accounting experience. However, all interested applicants should carefully review the listed skills and experience requirements before applying.
Key Responsibilities
The Toll Attendant will be expected to carry out the following duties:
- Collect toll payments from motorists
- Receive toll fees from drivers using cash, credit cards, debit cards and electronic payment methods.
- Confirm that the correct payment method has been processed before allowing the transaction to proceed.
- Handle each payment accurately and promptly to support efficient vehicle movement at the toll plaza.
- Remain alert during transactions, particularly during periods of high traffic volume.
- Issue receipts and provide correct change
- Issue receipts to motorists after successful payment of the required toll fee.
- Provide the correct change where payment is made in cash.
- Confirm the amount received and the change due before completing the transaction.
- Ensure that all transactions are properly recorded through the assigned toll collection system.
Accuracy in this responsibility is important because toll attendants handle payments from many motorists during a shift. Errors in receipts, change or recorded transactions may affect cash reconciliation and customer service.
- Verify electronic toll passes and resolve payment discrepancies
- Check electronic toll passes and payment confirmations where applicable.
- Confirm that electronic transactions have been processed correctly through the toll system.
- Identify payment discrepancies that may arise during a transaction.
- Follow the required process for resolving or reporting payment-related concerns.
- Refer unresolved matters to the appropriate supervisor when necessary.
Electronic payment systems are an important part of modern toll operations. The Toll Attendant should be able to work with the available system while assisting motorists in a professional manner where a payment issue occurs.
- Maintain accurate transaction records
- Keep accurate records of all toll transactions completed during the assigned shift.
- Ensure that cash, card and electronic payments are recorded correctly.
- Maintain accountability for funds received while on duty.
- Reconcile the cash drawer at the end of each shift according to company procedures.
- Report any discrepancy identified during cash reconciliation or transaction review.
This responsibility requires honesty, accuracy and close attention to detail. The Toll Attendant must be able to handle money responsibly and follow the organisation’s processes for documenting and submitting shift records.
- Provide directions and basic travel information
- Assist motorists who require basic directions related to the Expressway.
- Provide relevant travel information within the scope of the role.
- Communicate clearly and courteously with road users.
- Direct motorists to the appropriate personnel where an issue falls outside the Toll Attendant’s responsibility.
Motorists may require assistance while using the toll plaza, especially when unfamiliar with the road or payment process. The Toll Attendant should offer helpful and respectful service while ensuring that traffic continues moving efficiently.
- Report equipment malfunctions and incidents
- Report toll system or point-of-sale equipment malfunctions to supervisors.
- Notify the appropriate personnel about traffic incidents observed at or near the toll plaza.
- Report suspicious activities in line with company procedures.
- Escalate operational concerns promptly to help reduce disruptions and maintain safety.
A toll booth relies on functioning equipment and clear communication between staff members. Early reporting of a technical or operational problem can help ensure that it is addressed before it causes unnecessary delays for motorists.
- Follow company policies and safety procedures
- Carry out assigned duties in accordance with Moja Expressway policies and operational procedures.
- Observe safety regulations while working at the toll plaza.
- Follow instructions issued by supervisors and management.
- Maintain professional conduct while representing the organisation.
- Support safe and orderly operations within the assigned work area.
Because toll plazas are active transport environments, adherence to operational and safety procedures is essential. The Toll Attendant will be expected to understand and comply with the rules that guide work at the Nairobi Expressway.
- Maintain a clean and organised toll booth
- Keep the assigned toll booth clean and orderly.
- Ensure that work materials, receipts and transaction-related items are properly arranged.
- Maintain a professional workstation throughout the shift.
- Follow workplace cleanliness procedures as directed by the company.
An organised toll booth supports efficient service, accurate record handling and a professional environment for both employees and motorists.
Required Skills and Experience
Applicants for the Toll Attendant position should have the following skills and experience:
- Professional work experience in computers and accounting is preferred.
- Basic IT skills.
- Previous experience in customer service, cashiering or cash handling is preferred.
- Basic mathematics skills and attention to detail.
- Ability to operate computerized toll systems and point-of-sale equipment.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends and holidays.
- Ability to stand or sit for extended periods and work in different weather conditions.
- Ability to work hard and comply with the company’s management requirements.
Working Environment
The Toll Attendant role is based in an outdoor toll plaza environment along the Nairobi Expressway. Candidates should be ready to work in changing weather conditions and remain at their assigned workstations for extended periods.
The position also requires interaction with different motorists throughout the shift. A customer-focused approach is therefore important. The Toll Attendant should be able to remain calm, courteous and attentive, including when traffic volumes are high or when motorists require clarification about toll payments.
The role may require shift-based work to support the Expressway’s 24-hour road service operations. Applicants should be prepared to work nights, weekends and holidays when assigned.
How to Apply
Interested candidates should submit their applications through the official Moja Expressway recruitment channel.
