Join Safaricom’s Talent Community – Exciting Career Opportunities Available!
At Safaricom, we are committed to driving innovation, connecting communities, and empowering individuals through cutting-edge technology. As a leader in the telecommunications industry, we are constantly seeking passionate and talented individuals to join our team and contribute to our mission. We currently have several exciting opportunities available across different departments. If you are looking for a challenging yet rewarding career, explore the positions below and take the next step toward your future with Safaricom.
1. IT Service Desk Engineer
Location: Kenya
Posting Date: 31/01/2025
Department: Service Management, Technology Division
Job Description:
As an IT Service Desk Engineer, you will be responsible for providing technical support, resolving IT-related issues, and ensuring the smooth operation of IT systems. This role involves working closely with internal teams and external vendors to deliver seamless IT services. Key responsibilities include:
- Responding to and resolving IT service requests efficiently.
- Providing first-level technical support for hardware, software, and network issues.
- Monitoring system performance and troubleshooting issues to ensure minimal downtime.
- Documenting and maintaining IT service records.
- Assisting with IT infrastructure upgrades and system implementations.
2. M-Pesa Africa – IT Operations Service Governance Specialist
Location: Nairobi, Kenya
Posting Date: 27/01/2025
Department: M-Pesa Africa
Job Description:
At M-Pesa Africa, we are shaping the future of digital financial services. As an IT Operations Service Governance Specialist, you will play a key role in ensuring service excellence by developing and implementing governance frameworks for IT operations. Responsibilities include:
- Overseeing IT service management and compliance with best practices.
- Driving process improvements for operational efficiency.
- Managing IT governance policies and ensuring adherence to regulatory requirements.
- Collaborating with cross-functional teams to enhance service delivery.
- Monitoring IT performance metrics and reporting on service levels.
3. Commercial Manager, Farmer Solutions
Location: Safaricom House, Kenya
Posting Date: 23/01/2025
Department: Business Development Cluster
Job Description:
As the Commercial Manager for Farmer Solutions, you will be responsible for driving the growth and adoption of Safaricom’s agricultural solutions. You will work closely with farmers, agribusinesses, and industry stakeholders to develop strategies that enhance agricultural productivity. Your key responsibilities include:
- Developing and implementing commercial strategies for farmer-focused solutions.
- Managing partnerships with key players in the agricultural sector.
- Driving customer acquisition and retention through innovative initiatives.
- Conducting market research to identify opportunities for growth.
- Monitoring product performance and ensuring customer satisfaction.
4. Financial Products Manager
Location: Safaricom House, Kenya
Posting Date: 23/01/2025
Department: Business Development Cluster
Job Description:
As a Financial Products Manager, you will be responsible for the development, management, and optimization of financial products within Safaricom. You will play a crucial role in shaping financial solutions that meet customer needs and drive business growth. Key responsibilities include:
- Designing and managing financial products to enhance customer engagement.
- Conducting market analysis to identify new financial product opportunities.
- Collaborating with internal teams and external partners to launch new offerings.
- Monitoring financial product performance and making data-driven improvements.
- Ensuring compliance with financial regulations and industry standards.
How to Apply
If you are passionate about making a difference and have the skills to excel in any of these roles, we invite you to apply now.
