Avenue Healthcare Hiring Reception In-Charge

by Adonai
  •  Thika Hospital
  •  Permanent
  •  07, Mar 2025
  •  Client Services

Purpose Statement

Our purpose is to enable and maintain health.

Mission

To provide high quality care that exceeds our clients’ expectations.

Job Description

POSITION: RECEPTION IN CHARGE                  

TYPE: PERMANENT

DEPARTMENT: CLIENT SERVICE

REPORTS TO: CLIENT SERVICE COORDINATOR

Job Objective/ Purpose:

Planning, Organizing and coordinating all Reception activities, ensuring that quality standards of care is adhered to, in line with the hospital’s policies and procedures, and that the reception is professionally managed at all times.

Key Responsibilities:

1. Supervise and offer mentorship to the Reception staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.

2. People management: Ensure optimal staff levels including reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.

3. Support and ensure that the Receptionists have the required resources available to enable them perform their tasks efficiently and effectively, and maintain a proper inventory of the available equipment and material in good working condition.

4. Ensure proper patient registration per the defined protocols and accurate billing and timely finalization of invoices.

5. Ensure all the procedures / systems laid down for vetting all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.

6. Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

7. Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.

8. Maintain patient privacy and confidentiality at all times.

9. Any other duty as assigned by the supervisor.

Person Specification

· Degree/ Diploma in Front Office/ Business Administration/ Health Records, or its equivalent.

· 3+ years’ experience in Front Office Operations/ Administration functions, preferably in a Hospital set-up

· Customer focus and results oriented

· Strong Leadership and mentoring skills

· Strong interpersonal skills, team playing abilities, and communication skills.

· Highly responsive, ethical and responsible

Apply

You may also like

We DO NOT support recruitment agents/entities that demand money or any other favors from applicants to expedite hiring process. We shall not be liable to any money, favors and valuables lost during the process. Incase you see it on this site, report it to us via our Facebook page Pata Kazi so as to take the necessary action. Report the matter to the police asap.

 

More from Us: OYK-CVs | Internshub

 

© 2025 All Rights Reserved. Web Design by Clinet Online

Adblock Detected

Please support us by disabling your AdBlocker extension from your browsers for our website.