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Systems Support Analyst – (25000016)
Job Purpose and Key responsibilities
Job Purpose:
To identify business requirements and develop solutions (database design, workflows, user/data
interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.
Key Responsibilities:
- Configure and/or customize business applications to meet business requirements using various
database and software tools. - Assist in presentations of system functionality to new users and departments. Drives systems
adoption by business users. - Enhance and create user and system documentation as needed.
- Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
- Perform the necessary technical design and development functionality to ensure that business
application systems can be effectively developed and implemented. - Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
- Capturing of business applications information needs and mapping of the same to the software
and /or database components. - Perform data modelling to analyze and specify data structures within an application system.
- Developing database objects and structures for data storage, retrieval and reporting according to specifications.
- Implementing and testing database design and functionality and tuning for performance.
- Research and provide input on design approach, performance and base functionality
improvements for various procedures and applications. - Generation of ideas to improve efficiency in software and application services offered to the
business, and/or generate revenue for business. - Delegated Authority: As per the approved Delegated Authority Matrix.
Knowledge, experience and qualifications required
Qualifications & Experience:
- Degree in Computer Science or a technical-related field.
- 4 – 6 years experience in applications development, which includes system customization,
support and report designs. - 2 years’ experience with RDMS preferably MS SQL Server, Oracle and MySQL.
- Certified in IT.
- Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
- Experience in process automation using robotics.
- Previous experience in a financial/insurance institution will be an added advantage.
- Membership to relevant IT bodies.
