Jubilee Insurance stands as a hallmark of excellence in the insurance industry in East Africa. Established in August 1937 in Mombasa, it holds the distinction of being the first locally incorporated insurance company in Kenya. Over the years, Jubilee Insurance has strategically expanded its presence across the region and now operates as the largest composite insurer in East Africa, offering a comprehensive portfolio that includes Life Insurance, Pensions, Asset Management, and Medical Insurance. With a growing client base of over 1.9 million individuals and institutions, Jubilee’s influence spans Kenya, Uganda, Tanzania, Burundi, and Mauritius.
The company has earned its reputation as a market leader through a strong commitment to service excellence, innovation, and professionalism. It is also the only ISO-certified insurance group that is listed on all three East African stock exchanges: the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange (DSE), and Uganda Securities Exchange (USE). In terms of financial strength and operational performance, Jubilee Insurance is highly rated, holding an AA- rating in Kenya and Uganda, and an A+ rating in Tanzania.
As Jubilee continues to enhance and expand its service offerings, the organization invites qualified, committed, and service-oriented individuals to apply for an exciting new opportunity within its Nairobi-based operations. The current opening is for the position of Pension Administrator at Jubilee Life Insurance Limited.
Position: Pension Administrator
Department: Jubilee Life Insurance Limited
Location: Nairobi (Head Office)
Reporting to: Assistant Manager – Pensions
Application Deadline: 31st July
Application Email: [email protected]
Role Purpose
The Pension Administrator plays a vital role in ensuring the smooth and efficient administration of retirement benefits plans for corporate clients. The role’s primary objective is to conserve existing business by delivering high-quality customer service and identifying opportunities to enhance value for clients. The ideal candidate will be responsible for maintaining accurate participant data, ensuring compliance with operational procedures, and contributing to process improvements across the retirement benefits portfolio.
This position is integral to Jubilee’s mission of delivering superior insurance services with integrity and professionalism. The role holder will be expected to manage internal processes efficiently, ensure full compliance with applicable regulations, and support the growth and sustainability of the pensions business through innovation and excellence.
Detailed Job Description
The Pension Administrator role is multi-faceted and comprises three key areas of responsibility: Operational, Corporate Governance, and People & Culture. Below is a detailed outline of the specific duties under each category.
1. Operational Responsibilities
- Client Retention and Business Growth:
The role holder will focus on conserving existing business by providing alternative and supplementary product options to current clients. This includes promoting annuity solutions and cross-selling Jubilee’s comprehensive insurance offerings. The position also involves following up on leads for new business and referring potential clients to the sales team where necessary. - Administration of Retirement Plans:
Efficiently manage the administration of retirement benefits plans for corporate clients. This includes maintaining up-to-date participant records, ensuring accurate record-keeping of contributions and benefits, and handling all relevant documentation. - Customer Service Delivery:
Provide excellent and responsive service to clients. This involves addressing client inquiries, resolving complaints and issues, and maintaining long-term relationships through continuous engagement and professional support. - Operational Efficiency:
Continuously identify opportunities to improve processes and implement measures to increase productivity. Streamlining administrative workflows and collaborating with IT and operations teams to drive system enhancements and automation will be a critical aspect of the role. - Statistical Reporting and Compliance Returns:
Prepare and submit accurate summary reports and statistical analyses of retirement benefits schemes within stipulated deadlines. The position holder will also be responsible for preparing statutory returns required for compliance with regulatory bodies. - Records Management and Data Integrity:
Maintain accurate and up-to-date records of all retirement plans and participant information. Timely generation of reports and client updates will be essential to maintain trust and transparency. - Stakeholder Engagement:
Work closely with internal departments to meet operational and reporting obligations. Foster a culture of collaboration to achieve team and organizational goals.
2. Corporate Governance Responsibilities
- Regulatory Compliance:
Ensure strict adherence to insurance industry regulations, internal company policies, and Kenya’s legal framework governing retirement benefits. The role demands comprehensive knowledge of retirement benefits legislation and consistent application of compliance protocols in all operational activities. - Data Protection and Confidentiality:
Maintain high standards in data security and confidentiality. Implement practices that safeguard customer information in line with data protection regulations and company policies. - Audit and Risk Management:
Actively participate in internal and external audits. Promptly address any findings or compliance gaps and propose solutions for improvement. The role holder is expected to help mitigate emerging business risks through proactive risk identification and implementation of control measures. - Regulatory Reporting:
Stay abreast of developments in the insurance and pensions regulatory landscape. Prepare necessary reports and ensure timely submission to regulators and internal stakeholders. - Legal and Ethical Conduct:
Maintain professional integrity by adhering to all statutory and ethical standards. The Pension Administrator is expected to be a custodian of best practices and a model of corporate ethics.
3. People & Culture Responsibilities
- Team Collaboration and Cross-Functional Projects:
Participate in at least two cross-functional projects annually with a minimum success rate of 80%. The role involves working collaboratively with various departments and contributing to group-wide initiatives that foster innovation, accountability, and synergy across Jubilee’s operations. - Personal Development:
Demonstrate 100% compliance with the annual training and development plan. The aim is to ensure continuous personal and professional growth that aligns with career aspirations and organizational needs. - Cultural Alignment:
Consistently reflect and embed Jubilee’s core values such as teamwork, innovation, and excellence into day-to-day work and project execution. Achieve the company’s Cultural Alignment Index (CAI) targets through active engagement in cultural and organizational development programs. - Conflict Resolution and Communication:
Address and resolve interpersonal or task-related conflicts constructively, promoting a harmonious working environment. Communicate effectively with peers and supervisors to ensure that operational needs, tools, training, and resources are adequately addressed and aligned with team objectives. - Performance and Success Advocacy:
Take personal initiative in identifying opportunities for improvement and communicate requirements to leadership. The Pension Administrator should be proactive in advocating for resources that support team efficiency and personal success.
Key Competencies
- High attention to detail and strong accuracy in handling participant records and data.
- Proven customer service orientation with the ability to build and maintain strong client relationships.
- Good understanding of retirement benefits administration and regulatory requirements.
- Strong analytical and problem-solving skills for resolving complex client issues.
- Excellent organizational, planning, and time management skills to handle multiple tasks.
- Effective verbal and written communication skills with a professional and courteous demeanor.
- Ability to work independently and in a team-oriented environment.
Academic Background and Relevant Qualifications
- A Bachelor’s degree in Actuarial Science, Statistics, Insurance, Finance, Business, or a related field.
- A Diploma in Insurance is required.
- Professional certifications such as TDPK, LOMA, CII, or IIK qualifications will be an added advantage.
- A minimum of 2 to 3 years of experience in a similar role within the insurance or pension administration sector is required.
Application Process
Qualified and interested candidates are encouraged to apply by sending their application to:
[email protected]
Please quote the Job Reference Number and Position Title in your application email subject line.
Deadline for submission: 31st July
Jubilee Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds who meet the outlined requirements and are eager to join a company that values service, leadership, and innovation in equal measure.
Take the next step in your career and become part of East Africa’s most trusted insurance brand. If you are a driven, detail-oriented professional with a passion for delivering high-quality service in pension administration, this is the opportunity you have been waiting for.
