Sidian Bank, a leading financial institution in Kenya known for delivering exceptional banking services and empowering entrepreneurship, is pleased to announce several exciting career opportunities across various departments. With a strong commitment to integrity, innovation, and inclusivity, Sidian Bank is looking for motivated and results-oriented individuals to join its expanding team.
As a policy, Sidian Bank does not charge any fee at any stage of the recruitment process, and all official communications regarding job opportunities originate from [email protected]. Interested and qualified candidates are invited to apply for the positions listed below, each offering a unique opportunity to advance your banking career in a dynamic and supportive work environment.
1. Senior Officer – Early Collections
Department: Credit Risk Management
Reports to: Manager – Early Collections
Application Deadline: 5th August 2025
Job Description:
The Senior Officer – Early Collections will play a key role in maintaining a healthy loan book through proactive recovery efforts. The position holder will be responsible for managing early-stage delinquent accounts to prevent further deterioration and support portfolio quality.
Key Responsibilities:
- Monitor the bank’s portfolio and identify accounts falling into early arrears.
- Contact clients with overdue payments and negotiate repayment plans.
- Maintain accurate records of customer communication and repayment progress.
- Recommend appropriate recovery actions for defaulting accounts.
- Collaborate with relationship managers to understand client backgrounds and payment histories.
- Provide regular reports on collections performance and trends.
- Work closely with the legal and credit risk teams to escalate non-compliant accounts.
2. Manager – Mortgage
Department: Branch Banking
Reports to: Head – Branch Banking
Application Deadline: 3rd August 2025
Job Description:
The Manager – Mortgage will oversee the development and management of the bank’s mortgage portfolio. The ideal candidate will possess a strategic mindset to drive mortgage sales, enhance customer experience, and grow the portfolio in line with Sidian Bank’s objectives.
Key Responsibilities:
- Develop and implement mortgage sales strategies across branches.
- Grow the mortgage loan book while maintaining a healthy portfolio quality.
- Oversee the mortgage application process, including origination, processing, and disbursement.
- Build relationships with property developers and real estate stakeholders.
- Monitor market trends and adjust product offerings accordingly.
- Ensure adherence to regulatory guidelines and internal credit policies.
- Provide training and support to sales and branch staff on mortgage products.
3. Officer – Mortgage
Department: Branch Banking
Reports to: Manager – Mortgage
Application Deadline: 3rd August 2025
Job Description:
The Officer – Mortgage will be responsible for originating mortgage business and supporting customers throughout the application process. The role involves working closely with clients to provide mortgage solutions aligned with their financial goals.
Key Responsibilities:
- Identify and pursue new mortgage business opportunities.
- Conduct customer needs assessments and recommend suitable mortgage products.
- Guide clients through the application, approval, and disbursement process.
- Prepare and maintain documentation in compliance with lending policies.
- Follow up with clients to ensure timely completion of transactions.
- Assist in the preparation of mortgage reports and performance tracking.
- Maintain relationships with existing clients to drive repeat business and referrals.
4. Sales Representative
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 31st July 2025
Job Description:
As a Sales Representative, the incumbent will play a frontline role in the promotion and sale of Sidian Bank’s products and services. The role requires an enthusiastic and customer-oriented individual who can generate leads and achieve sales targets.
Key Responsibilities:
- Prospect new customers and pitch appropriate banking solutions.
- Promote savings, current, and loan products in line with bank targets.
- Organize sales campaigns, field visits, and community activations.
- Ensure proper documentation of new accounts and credit applications.
- Provide after-sales support to ensure client satisfaction and retention.
- Track personal sales performance and report periodically.
- Liaise with internal teams to resolve customer issues promptly.
5. Relationship Manager – Coast Region
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 31st July 2025
Job Description:
The Relationship Manager – Coast Region will be responsible for managing a portfolio of retail and SME clients within the region. The role involves relationship development, cross-selling financial solutions, and portfolio growth.
Key Responsibilities:
- Develop and maintain relationships with high-value clients.
- Analyze customer needs and structure appropriate financial solutions.
- Drive growth in deposits, loans, and non-funded income.
- Monitor account performance and ensure portfolio quality.
- Prepare credit proposals and present them for approval.
- Collaborate with branch staff and credit teams for efficient service delivery.
- Represent the bank in networking and community events.
6. Relationship Manager – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Application Deadline: 31st July 2025
Job Description:
The Relationship Manager – Nairobi Region will be tasked with building and managing a client base of individual and business customers. The successful candidate will support clients in achieving their financial goals through tailored banking solutions.
Key Responsibilities:
- Acquire and manage a portfolio of retail and SME customers.
- Understand client requirements and recommend suitable financial products.
- Enhance client experience through proactive relationship management.
- Grow deposit, loan, and income performance in line with targets.
- Work with credit teams to prepare quality proposals and manage approvals.
- Ensure compliance with internal policies and external regulations.
- Provide market intelligence and feedback for product development.
7. Branch Manager – Coast Region
Department: Branch Banking
Reports to: Head – Branches
Application Deadline: 31st July 2025
Job Description:
The Branch Manager – Coast Region will oversee branch operations, sales, and service delivery within the region. This leadership role demands a strategic and operational focus to drive performance, customer satisfaction, and team development.
Key Responsibilities:
- Lead branch teams to achieve sales, service, and profitability targets.
- Ensure effective implementation of bank policies and procedures.
- Drive customer acquisition and retention initiatives.
- Monitor branch risk, compliance, and audit controls.
- Oversee staff performance management and capacity building.
- Build community engagement strategies to enhance brand visibility.
- Coordinate with support departments to resolve operational bottlenecks.
8. Branch Manager – Nairobi Region
Department: Branch Banking
Reports to: Head – Branch Banking
Application Deadline: 31st July 2025
Job Description:
The Branch Manager – Nairobi Region will be responsible for the strategic and operational leadership of assigned branches. The role requires a performance-driven individual with experience in branch management, customer service, and credit risk control.
Key Responsibilities:
- Lead and manage branch activities to achieve overall performance objectives.
- Grow the customer base and financial performance of the branch.
- Promote a sales-driven culture and ensure delivery of excellent service.
- Ensure compliance with regulatory requirements and internal policies.
- Provide mentorship and leadership to branch teams.
- Drive branch operational efficiency, cost management, and service excellence.
- Collaborate with other departments for product support and problem resolution.
Sidian Bank is looking for candidates who demonstrate a passion for customer service, high ethical standards, a proactive mindset, and the ability to work effectively in a dynamic banking environment. These roles present a fantastic opportunity to join a growing institution that values innovation, teamwork, and career development.
To apply for any of the above positions, please send your application to the official HR email: [email protected]
Please note that only shortlisted candidates will be contacted. Sidian Bank is an equal opportunity employer and encourages applications from all qualified individuals regardless of gender, age, or disability status.
