KCB Bank Kenya Limited is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the national banking regulator. The bank has also been running Agency banking model.

Our aim is to attract, nurture, develop and retain the most talented people available and support them in expanding their skills and capabilities to ensure that the KCB Group is the destination of choice for the brightest talents in the industry.

DIRECT SALES REPRESENTATIVES

Reporting to the Branch Manager, the Direct Sales Representatives will be responsible for the acquisition of new business within the assigned Sales locations. The position is on contract terms for a period of 12 months.

 Key Responsibilities

• Sourcing prospective customers leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.  
• Explaining the features of the products to prospective customers in line with product features and treating customers fairly.
• Guiding customers on how to fill in applications for the respective product the customer would like to purchase.  
• Reviewing of the application and documentation provided by the customer to confirm accuracy.  
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.  
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.  
• Prospecting customers for any other Bank products suitable to their needs.  
• Ensuring safe custody of customer documents under their care.  
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.  
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following:

• Be a graduate from a recognized university.
• 2 years’ working experience in Sales.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 15^th August 2025.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted .

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