Sun King, a leading company in the renewable energy and sustainability sector, continues to expand its operations across Kenya. With a mission to provide affordable, clean, and reliable energy solutions to communities, Sun King is offering several career opportunities for individuals who are passionate about making a difference.
The organization is seeking professionals at various levels, from entry-level executives to senior managers, to join its dynamic workforce. The available positions span customer service, sales, and business management, ensuring a wide range of opportunities for qualified applicants.
Below is a comprehensive overview of the current job openings, including detailed job descriptions for each role.
Store Executive – Across Kenya
The Store Executive will play a vital role in ensuring the smooth operation of Sun King’s retail stores across Kenya. This position requires a proactive and organized individual capable of managing store activities and ensuring customer satisfaction.
Job Description
- Manage the day-to-day operations of the assigned store, ensuring compliance with company standards and procedures.
- Oversee the display, stocking, and replenishment of products to ensure availability and attractiveness to customers.
- Provide customer service by assisting clients with inquiries, explaining product features, and guiding them through the purchasing process.
- Monitor and track sales performance against set targets and provide regular updates to the management team.
- Implement sales strategies at the store level to increase revenue and promote brand awareness.
- Maintain proper documentation of stock levels, sales records, and financial transactions to ensure accountability.
- Work closely with the supply chain and distribution teams to ensure timely delivery and restocking of products.
- Ensure store cleanliness, orderliness, and adherence to health and safety regulations.
- Support promotional campaigns and marketing activities initiated by the company.
- Identify potential challenges in store operations and suggest effective solutions to management.
Contact Center Executive (Somali Speaking)
The Contact Center Executive (Somali Speaking) will serve as a key communication link between Sun King and its Somali-speaking customers. This role requires excellent communication skills and the ability to handle customer inquiries effectively.
Job Description
- Respond to incoming calls and messages from Somali-speaking customers, addressing their questions and concerns.
- Provide accurate information on products, services, payment methods, and company policies.
- Handle customer complaints promptly, escalating complex issues to the appropriate department.
- Record and maintain detailed logs of customer interactions for reference and reporting.
- Collaborate with other team members to ensure seamless service delivery.
- Educate customers about the benefits of Sun King products and provide guidance on their usage.
- Assist in conducting follow-up calls to gather customer feedback and assess satisfaction levels.
- Support the team in achieving daily, weekly, and monthly performance targets.
Zonal Business Manager – North Zone
The Zonal Business Manager will oversee business operations within the North Zone of Kenya. This senior leadership role requires strategic thinking, strong management skills, and a deep understanding of market dynamics.
Job Description
- Lead and manage business operations within the North Zone, ensuring alignment with overall company objectives.
- Develop and implement strategic business plans to expand market presence and increase revenue.
- Monitor sales performance across the zone and provide guidance to ensure targets are met.
- Supervise and mentor regional and area managers, fostering a culture of accountability and high performance.
- Conduct regular market analysis to identify opportunities, challenges, and competitive activities.
- Establish and maintain strong relationships with distributors, retailers, and other stakeholders.
- Oversee the implementation of marketing campaigns and sales promotions within the zone.
- Prepare detailed reports on performance, challenges, and opportunities, and present them to senior management.
- Ensure compliance with company policies, ethical standards, and regulatory requirements across all zonal activities.
- Drive operational efficiency and ensure the effective utilization of resources.
Contact Center Executive (Samburu Speaking)
The Contact Center Executive (Samburu Speaking) will provide customer support to Samburu-speaking clients. The role emphasizes communication and problem-solving skills, ensuring that customers receive the assistance they need.
Job Description
- Manage calls and inquiries from Samburu-speaking customers, providing accurate information and guidance.
- Resolve customer complaints in a timely and professional manner.
- Maintain customer records and ensure accurate documentation of all interactions.
- Assist in conducting outbound calls to follow up with customers on product performance and satisfaction.
- Educate customers on Sun King products and their effective use.
- Collaborate with colleagues to meet departmental service level agreements and performance goals.
- Escalate unresolved issues to the relevant department for timely resolution.
Contact Center Executive (Pokot Speaking)
The Contact Center Executive (Pokot Speaking) will focus on handling customer interactions in the Pokot language, ensuring inclusivity and accessibility of services.
Job Description
- Answer calls and messages from Pokot-speaking clients, providing clear and helpful responses.
- Record details of customer inquiries, complaints, and resolutions.
- Educate customers on the proper use of Sun King products to maximize their benefits.
- Participate in outbound communication efforts, including surveys and follow-ups.
- Collaborate with colleagues to ensure overall customer satisfaction and performance targets are met.
- Report recurring issues or product concerns to management for further action.
Contact Center Executive (Maasai Speaking)
The Contact Center Executive (Maasai Speaking) will strengthen customer engagement with Maasai-speaking clients by providing personalized support.
Job Description
- Handle inbound and outbound communications in Maasai language, ensuring clarity and empathy.
- Address customer questions, complaints, and feedback with professionalism.
- Provide detailed explanations of products, services, and payment procedures.
- Document all customer interactions for record-keeping and reporting.
- Support customer education efforts through follow-up calls and product usage guidance.
- Assist the contact center team in achieving operational and customer satisfaction goals.
- Escalate unresolved cases to relevant departments for resolution.
Area Business Manager – Across Kenya
The Area Business Manager will oversee operations across multiple regions in Kenya, focusing on driving sales growth and ensuring effective distribution.
Job Description
- Manage business operations across assigned areas, ensuring performance aligns with company goals.
- Develop and implement area-specific sales and distribution strategies.
- Supervise and mentor sales teams, providing coaching and performance feedback.
- Analyze area market trends to identify growth opportunities and challenges.
- Establish and maintain relationships with distributors, agents, and retailers.
- Monitor sales performance and prepare regular progress reports for management.
- Ensure compliance with company standards, ethical practices, and local regulations.
- Support marketing initiatives and promotional campaigns within the area.
- Optimize operational efficiency through effective resource allocation and management.
Closing
Sun King offers a range of opportunities for individuals interested in renewable energy, sustainability, and business growth. From customer-facing executives to senior managers, these roles provide a platform for professionals to contribute to meaningful change while advancing their careers.
Applications are currently open for all the listed positions.
