Career Opportunities at Fairmont The Norfolk – Nairobi
Fairmont The Norfolk, an iconic hotel in the heart of Nairobi, has been a landmark of elegance and hospitality since 1904. Known for blending historic charm with world-class luxury, Fairmont The Norfolk is part of Accor’s prestigious Fairmont brand, a global leader in hospitality.
We are committed to excellence in service, creating memorable guest experiences, and developing a vibrant workplace culture where employees thrive. As we continue to expand our team, we invite passionate, talented, and ambitious professionals to join us in delivering unmatched hospitality experiences.
We are currently recruiting for the following positions:
1. Cluster Director of Operations
Location: Fairmont The Norfolk, Nairobi, Kenya
Job Type: Full-Time
Category: Executive & Hotel Management
Job Description:
The Cluster Director of Operations will oversee operational excellence across Fairmont The Norfolk and other designated properties within the cluster. Key responsibilities include:
- Leading daily hotel operations to ensure smooth functioning and adherence to service standards.
- Overseeing multiple departments including Rooms, Food & Beverage, Front Office, Housekeeping, and Engineering.
- Driving performance by monitoring KPIs, guest satisfaction, and operational efficiencies.
- Collaborating with the General Manager and Executive Team to implement strategic business plans.
- Ensuring compliance with health, safety, and environmental regulations.
- Guiding departmental leaders to achieve operational and financial targets.
- Fostering a culture of teamwork, accountability, and continuous improvement.
This role is central to ensuring seamless coordination of services, guest satisfaction, and operational profitability across the cluster.
2. Data Protection Officer
Location: Fairmont The Norfolk, Nairobi, Kenya
Job Type: Full-Time
Category: Legal
Job Description:
The Data Protection Officer (DPO) will safeguard the hotel’s data protection strategy and ensure compliance with local and international regulations. Responsibilities include:
- Implementing data protection policies in line with regulatory requirements.
- Monitoring compliance across departments and providing guidance on data handling.
- Conducting regular audits of systems and processes to ensure compliance.
- Serving as the primary point of contact for data protection authorities and internal inquiries.
- Training employees on data protection best practices and maintaining awareness.
- Advising on data privacy risks associated with new projects and business initiatives.
- Ensuring secure storage, processing, and transfer of guest and employee data.
The DPO plays a crucial role in protecting the reputation of Fairmont The Norfolk by ensuring that data privacy is prioritized in all aspects of operations.
3. General Accountant
Location: Fairmont The Norfolk, Nairobi, Kenya
Job Type: Full-Time
Category: Finance
Job Description:
The General Accountant will manage the hotel’s financial transactions, reporting, and compliance functions. Key responsibilities include:
- Preparing and maintaining accurate financial statements, ledgers, and reports.
- Managing accounts payable, receivable, and reconciliations.
- Assisting with budgeting, forecasting, and cost control processes.
- Ensuring compliance with internal policies, financial regulations, and audit requirements.
- Supporting month-end and year-end financial closing processes.
- Collaborating with department heads to provide financial insights for decision-making.
- Monitoring daily revenues and expenses to maintain financial accuracy.
The accountant will play a pivotal role in supporting the financial health and transparency of the hotel’s operations.
4. Sales Manager – Corporate
Location: Fairmont The Norfolk, Nairobi, Kenya
Job Type: Full-Time
Category: Sales & Marketing
Job Description:
The Sales Manager – Corporate will be responsible for developing and maintaining strong relationships with corporate clients to maximize hotel revenue. Duties include:
- Developing sales strategies to attract and retain corporate accounts.
- Building strong relationships with key corporate partners and stakeholders.
- Conducting sales visits, presentations, and negotiations to secure contracts.
- Preparing and executing action plans to achieve sales targets and revenue growth.
- Coordinating with the marketing team to promote special packages and offers.
- Monitoring competitor activities and market trends to adjust sales strategies.
- Preparing sales reports and forecasts to guide business decisions.
This role requires a proactive approach to business development and a commitment to positioning Fairmont The Norfolk as the premier choice for corporate hospitality.
5. Executive Sous Chef
Location: Fairmont The Norfolk, Nairobi, Kenya
Job Type: Full-Time
Category: Culinary
Job Description:
The Executive Sous Chef will support the Executive Chef in managing the hotel’s culinary operations. Responsibilities include:
- Supervising kitchen staff to ensure high standards of food quality and presentation.
- Assisting in menu planning, development, and implementation of seasonal offerings.
- Monitoring food costs, portion control, and waste reduction initiatives.
- Ensuring compliance with hygiene, health, and safety standards.
- Coordinating with the purchasing team to source quality ingredients.
- Training and mentoring kitchen staff to enhance skills and maintain morale.
- Assisting in organizing culinary events and special functions.
The Executive Sous Chef will play a key role in delivering exceptional dining experiences and upholding Fairmont’s culinary reputation.
Why Join Fairmont The Norfolk?
At Fairmont The Norfolk, you will be part of a rich tradition of hospitality excellence that has shaped Nairobi’s history for over a century. Working with us means:
- Being part of a global hospitality leader under the Accor brand.
- Access to career growth and professional development opportunities.
- A supportive work environment where innovation and teamwork are encouraged.
- The opportunity to contribute to delivering unforgettable experiences for guests.
