Zeno, an organisation operating within the Internet Services sector across East Africa, is currently announcing a wide range of employment opportunities based in Nairobi, Kenya, with one additional role supporting operations in Uganda. The company is expanding its operational capacity, strengthening its technical and service delivery functions, and enhancing its customer-facing teams to support continued growth across the region. To facilitate this expansion, Zeno seeks professionals at various career levels to join departments including logistics, vehicle operations, service management, customer success, product development, energy technology, people operations, finance, inventory, and marketing. The roles outlined below detail responsibilities associated with each position, allowing potential candidates to assess alignment with their professional experience and career interests.
This hiring initiative aims to ensure that all operational, technical, administrative, and strategic areas are adequately resourced as the organisation continues to scale. The positions span leadership, associate-level, and technical expertise categories. Each job description has been prepared to offer clarity regarding expectations, operational responsibilities, and the contribution each role will make to the organisation’s overall objectives. Interested applicants are encouraged to review each section carefully and identify positions for which they are best suited.
POSITION: Senior Manager Logistics
The Senior Manager Logistics will oversee logistics operations across the organisation’s service areas. This responsibility includes leading the design, implementation, and optimisation of logistics strategies that support efficient movement of vehicles, components, batteries, and other operational assets. The role manages logistics planning, distribution protocols, route optimisation, vendor coordination, and the development of performance frameworks to ensure logistics performance meets organisational standards.
This position requires managing cross-functional collaboration, ensuring alignment between logistics, service, inventory, and operational teams. The Senior Manager Logistics will also supervise logistics staff, guide development of logistics systems, monitor operational metrics, prepare reports for senior leadership, and maintain compliance with regulatory requirements. Additional responsibilities include forecasting logistics needs, planning capacity, ensuring timely deliveries, and mitigating operational risks.
POSITION: Vehicle Resale Associate
The Vehicle Resale Associate will support the resale process for vehicles within the organisation’s fleet or acquired through trade-ins. This role involves evaluating vehicles, documenting condition reports, updating resale inventories, coordinating viewing appointments, supporting pricing assessments, and facilitating the resale process in collaboration with internal and external partners.
The role also includes engaging with prospective buyers, ensuring accurate documentation, preparing vehicles for resale presentation, updating digital platforms with listings, and following up on resale inquiries. The Vehicle Resale Associate will maintain detailed records of transactions, track sales performance, and ensure all resale processes follow established internal procedures.
POSITION: Delivery and On-Boarding Associate
The Delivery and On-Boarding Associate will be involved in delivering vehicles and related assets to customers and managing the onboarding experience. Responsibilities include coordinating delivery schedules, preparing documentation, conducting handover sessions, explaining product features, guiding customers through operational processes, and ensuring that each onboarding experience meets service standards.
This role will also contribute to the collection of customer feedback, updating onboarding records, reporting delivery metrics, addressing basic customer concerns regarding product usage, and supporting other logistics activities when necessary.
POSITION: Head of Service
The Head of Service will oversee all service-related operations for the organisation. This includes managing service teams, developing service protocols, ensuring quality control, overseeing maintenance and repair activities, and ensuring customer service expectations are met across service centres.
The role also encompasses planning service capacity, supervising technical staff, analysing service performance data, implementing improvements, managing service budgets, and ensuring compliance with safety standards. The Head of Service will collaborate with leadership to align service strategy with organisational priorities, ensure continuous improvement, and develop long-term service infrastructure.
POSITION: Inventory Manager
The Inventory Manager will manage inventory across all operational sites, ensuring accurate stock management and efficient supply flows. Responsibilities include maintaining inventory control systems, monitoring stock levels, coordinating with suppliers, managing stock replenishment cycles, and ensuring accurate documentation.
The role will also involve conducting regular audits, generating inventory reports, forecasting inventory needs, preventing stockouts or excess stock, and coordinating with logistics, service, and operations teams to ensure smooth workflow.
POSITION: Technical Knowledge Lead
The Technical Knowledge Lead will manage technical documentation, training materials, knowledge repositories, and the internal information framework that supports technical teams. This position ensures that all technical staff members are equipped with accurate and updated information regarding procedures, diagnostics, product specifications, and operational guidelines.
The role requires developing training modules, managing continuous learning programs, reviewing new technical updates, collaborating with engineering and product teams, and ensuring consistency across all technical knowledge resources.
POSITION: Battery Technician
The Battery Technician will focus on battery assembly, management, testing, diagnostics, and maintenance. Responsibilities include monitoring battery performance, conducting routine inspections, identifying faults, performing repairs, ensuring safety compliance during handling, and documenting battery test results.
Additional responsibilities include collaborating with the energy and vehicle teams, supporting battery replacement operations, updating maintenance logs, and informing supervisors of recurring battery-related issues.
POSITION: Senior Battery Technician
The Senior Battery Technician will supervise and conduct advanced battery diagnostics, repairs, performance optimisation, and safety assessments. This position involves overseeing battery technicians, guiding complex technical operations, ensuring strict adherence to protocols, reviewing system performance data, and proposing improvements.
The role includes training junior technicians, preparing technical reports, maintaining testing equipment, ensuring accurate documentation, and coordinating battery operations across various units.
POSITION: Head of People
The Head of People will lead all people operations, including recruitment, performance management, employee relations, organisational culture development, compensation and benefits oversight, and workforce planning.
This role involves developing people strategies, ensuring compliance with labour laws, supporting leadership teams, managing employee engagement programs, guiding HR processes, maintaining accurate HR records, and ensuring effective HR service delivery across the organisation.
POSITION: Head of Customer Success, East Africa
The Head of Customer Success, East Africa will oversee customer success strategies and teams across the region. Responsibilities include ensuring customer satisfaction, designing customer retention frameworks, managing regional customer success staff, monitoring customer experience metrics, and developing policies that support strong post-sales relationships.
The role also includes overseeing customer onboarding, guiding issue resolution processes, collecting customer insights, preparing performance reports, coordinating with product and operations teams, and ensuring service-level commitments are met across the region.
POSITION: Founder’s Office Associate
The Founder’s Office Associate will support strategic projects and activities directly linked to the founders’ priorities. Responsibilities include preparing research briefs, conducting analysis, supporting project execution, coordinating cross-functional initiatives, preparing reports, and managing communication streams.
The position requires strong organisational abilities, managing sensitive information, supporting decision-making processes, and ensuring timely follow-up on strategic tasks delegated by leadership.
POSITION: Technical Product Specialist
The Technical Product Specialist will act as a technical liaison between the product team, engineering, operations, and customers. Responsibilities include understanding technical product specifications, supporting product rollouts, conducting technical assessments, testing product functionality, documenting issues, and offering technical guidance to stakeholders.
The role also involves training internal teams, gathering product feedback, analysing performance, coordinating with developers, and assisting in continuous product improvements.
POSITION: Vehicle Technician Mechanical – Uganda
The Vehicle Technician Mechanical (Uganda-based role) will conduct mechanical repairs, troubleshooting, inspections, and maintenance activities on vehicles. Responsibilities include diagnosing mechanical faults, conducting routine servicing, maintaining accurate work logs, ensuring safety compliance, and collaborating with other technicians.
The role includes working with supervisors to address recurring mechanical challenges, preparing reports on repairs conducted, and maintaining equipment and tools in good condition.
POSITION: Energy Technician
The Energy Technician will support energy system installations, maintenance, diagnostics, and performance monitoring. Responsibilities include handling energy equipment, performing routine energy system checks, resolving faults, documenting findings, supporting energy deployments, and ensuring adherence to safety and operational standards.
The role also involves coordinating with battery, vehicle, and technical teams to ensure seamless integration of energy systems across the organisation’s infrastructure.
POSITION: Finance Associate
The Finance Associate will support financial operations, including processing transactions, updating financial records, supporting financial reporting, preparing reconciliations, and ensuring financial documentation is accurate and up to date.
Additional responsibilities include supporting budget monitoring, assisting with audits, maintaining organised financial files, and collaborating with other departments to facilitate smooth financial processes.
POSITION: Stock-Keeper
The Stock-Keeper will manage physical stock within warehouses or storage sites. Responsibilities include receiving stock, verifying quantities, updating stock records, organising inventory in designated areas, issuing items to various departments, and keeping stock areas organised.
The role also includes conducting regular stock counts, ensuring accurate documentation, reporting discrepancies, and supporting the inventory team in maintaining efficient stock management systems.
POSITION: Vehicle Technician Electrical
The Vehicle Technician Electrical will perform electrical diagnostics, maintenance, and repair of vehicle electrical systems. Responsibilities include identifying electrical issues, performing component replacements, conducting routine checks, documenting repairs, ensuring safety compliance, and collaborating with supervisors and other technicians.
The role requires familiarity with electrical components, testing tools, safety procedures, and reporting structures associated with vehicle electrical systems.
POSITION: Vehicle Technician Mechanical
The Vehicle Technician Mechanical will carry out mechanical diagnostics and repairs similar to the Uganda-based role but located in Nairobi. Responsibilities include handling mechanical faults, performing scheduled maintenance, documenting completed work, maintaining tools, and collaborating with other workshop staff.
POSITION: Marketing Manager
The Marketing Manager will oversee marketing strategy, campaign development, brand communication, content management, and marketing analytics. Responsibilities include managing digital marketing activities, coordinating with cross-functional teams, preparing marketing materials, planning market research, monitoring performance data, guiding advertising initiatives, and supporting the overall brand growth strategy.
The role also includes developing marketing calendars, managing creative resources, ensuring consistent messaging, and contributing to customer acquisition and engagement efforts.
Interested candidates who wish to be considered for any of the positions above are invited to submit their applications through the appropriate channel provided by the organisation.
