Career Opportunities at SBM Bank Kenya
SBM Bank Kenya is committed to delivering exceptional banking experiences driven by innovation, operational excellence, and customer-focused solutions. As we continue to strengthen our workforce, we invite qualified, proactive, and driven individuals to explore the exciting opportunities listed below. These positions offer a chance to grow your career with a dynamic institution that values integrity, performance, and professional development.
1. Contact Centre Officer (2 Positions)
Band/Level: Officer
Department: Customer Experience
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 17 December 2025
The Contact Centre Officer will handle customer queries, offer timely support, and enhance customer satisfaction through effective communication. This role involves responding to calls, emails, and digital inquiries while providing accurate information on bank products and services. The officer will also log customer feedback, assist in issue resolution, and contribute to service-quality improvements.
2. Assistant Manager, Service Delivery (2 Positions)
Band/Level: Assistant Manager
Department: Branch Operations
Contract Terms: Open-Ended
Location: Kitale, Thika
Expiry Date: 17 December 2025
The Assistant Manager, Service Delivery, will support branch operations by ensuring smooth service delivery, compliance, and operational efficiency. Responsibilities include supervising teams, maintaining high levels of customer service, supporting workflow management, and ensuring adherence to operational controls. The role will also support business growth through effective customer engagement and branch-level process optimization.
3. Manager, Information Security
Band/Level: Manager
Department: IT & Digital
Contract Terms: Open-Ended
Location: Head Office
Expiry Date: 17 December 2025
The Manager, Information Security, will be responsible for safeguarding the bank’s information assets by implementing security controls, conducting risk assessments, and overseeing cybersecurity strategies. The role involves monitoring threats, ensuring compliance with security policies, coordinating security audits, and leading initiatives that strengthen the bank’s digital resilience. This position plays a critical role in ensuring secure and reliable digital banking operations.
