Reporting to the Manager – Fixed Delivery Assurance, the role is accountable for enabling fiber rollout through building access, overseeing vendor performance and SLA compliance, managing contracts and finances, enforcing operational health and safety, and controlling fixed assets, inventory, and warehousing
Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Secure access permissions from property owners, landlords, and building management for FTTx fiber rollout.
- Maintain accurate records of access agreements and approvals.
- Resolve access constraints and disputes to minimize rollout disruption.
- Monitor and evaluate fixed technical vendors against SLAs and KPIs through structured performance reporting.
- Proactively identify service gaps and drive corrective actions to improve network quality, availability, and customer experience.
- Define, track, and deliver vendor performance improvement actions in collaboration with internal and external stakeholders.
- Enforce comprehensive Root Cause Analysis and trend analysis to reduce repeat network faults.
- Act as the central coordination point between vendors, stakeholders, and Safaricom operational teams.
- Drive execution of vendor improvement plans within agreed timelines and performance targets.
- Plan and govern quarterly and annual supplier performance review forums.
- Establish robust governance frameworks to ensure contractual compliance, risk management, and continuous improvement.
- Manage CAPEX and NOPEX budgeting, forecasting, procurement, validation, and capitalization in line with approved processes.
Qualifications
- Bachelor’s degree in Telecommunications, Engineering, Project Management, Business Administration, or a related field
- 2 year’s working experience in a busy Telecommunications environment
- Previous experience with partner management, procurement and budgeting is an added advantage.
- Excellent communication and motivational skills in line with the management of a multi skilled team
- Trouble shooting and problem-solving skills
- Project management and business cases development
- Excellent documentation and reporting skills
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021.
We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008.
Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
