Job Description
The purpose of the T24 Support Analyst role is to provide specialized technical support and maintenance for the T24 core banking system. This position involves troubleshooting issues, performing system upgrades, and ensuring the smooth operation of the T24 environment. By collaborating with various stakeholders, including IT teams and end-users, the T24 Support Analyst aims to resolve incidents promptly, enhance system performance, and implement best practices. The role is crucial in maintaining the stability and reliability of banking operations, contributing to the overall efficiency and effectiveness of the organization’s financial services
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology, Engineering or any other related field
Experience Required
3-4 years
Deep functional experience /expertise:
- AA (Arrangement Architecture) lifecycle management
- Accounts & Deposits processing
- General Ledger (GL) structure, posting rules, and reconciliation analysis
- Funds Transfer (FT) module including accounting flows and settlement impacts
Proven ability to:
- Analyse transaction-to-GL flows end-to-end
- Diagnose balance mismatches and posting anomalies
- Perform complex root cause analysis across interfaces, AA arrangements
Strong understanding of:
- Multi-currency and multi-entity accounting impacts
- High-volume transaction processing environments
- Inter-system integrations and downstream reporting impacts
· Experience working directly with Temenos support and managing L3 escalations
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Documenting Facts
- Managing Tasks
- Team Working
- Upholding Standards
Technical Competencies:
- Application Support
- Availability Management
- Business Continuity and Disaster Recovery Planning
- Continuous Deployment
- Database Administration
- Network Security Monitoring
- Stakeholder Management
- Testing (unit, regression, integration)
- Trouble Shooting
