Safaricom Kenya continues to position itself as a leading telecommunications and technology company in East Africa, offering a wide range of career opportunities for professionals seeking growth, innovation, and impact. As part of its ongoing expansion and commitment to excellence, Safaricom PLC has announced several new job openings across key departments, including Technology, Human Resources, Sustainability, and Enterprise Business.
These roles reflect the organization’s strategic focus on digital transformation, customer experience, sustainability, and talent development. The available positions are designed to attract skilled professionals who can contribute to the company’s mission of transforming lives through technology while driving operational excellence.
This article provides a detailed overview of the current Safaricom job vacancies in Kenya, including comprehensive job descriptions for each position. The content is structured to help job seekers understand the roles clearly and make informed application decisions.
Available Positions
- Product Manager – System Integrations
- Engineer – VAS Products Development
- HRBP – Care Centre (Eldoret)
- Talent Acquisition Manager – Technology
- Senior Manager, Sustainability & Partnerships
The Product Manager – System Integrations role is positioned within the Enterprise Business Unit Cluster and plays a critical role in driving integration strategies that support enterprise solutions. This position focuses on ensuring seamless connectivity between systems, enhancing product capabilities, and delivering value-driven solutions to enterprise customers.
The role requires a strategic thinker who can align business objectives with technical capabilities while managing product lifecycles effectively.
Key Duties and Responsibilities
- Lead the development and execution of system integration strategies across enterprise products
- Define product vision, roadmap, and delivery timelines aligned with business objectives
- Collaborate with cross-functional teams including engineering, sales, and operations to deliver integrated solutions
- Manage end-to-end product lifecycle from concept to deployment and optimization
- Identify opportunities for system enhancements and innovation within enterprise solutions
- Ensure compatibility and scalability of integrations across various platforms and services
- Engage stakeholders to gather requirements and translate them into actionable product features
- Monitor product performance and implement continuous improvement strategies
- Support go-to-market strategies for integrated enterprise products
- Ensure compliance with industry standards and internal policies in all integration processes
- Engineer – VAS Products Development
The Engineer – VAS Products Development role falls within the Technology Division and focuses on the design, development, and optimization of Value Added Services (VAS). This position is ideal for professionals passionate about building innovative digital services that enhance customer experience and drive revenue growth.
The role involves working with modern technologies and platforms to deliver scalable and reliable VAS solutions.
Key Duties and Responsibilities
- Design, develop, and maintain VAS products and services
- Collaborate with product teams to define technical requirements and implementation plans
- Develop and integrate APIs to support service functionality
- Conduct system testing, debugging, and performance optimization
- Ensure high availability and reliability of VAS platforms
- Monitor system performance and resolve technical issues in a timely manner
- Implement security best practices across all VAS solutions
- Participate in system upgrades and enhancements
- Document system architecture, processes, and technical specifications
- Stay updated with emerging technologies and industry trends to drive innovation
- HRBP – Care Centre (Eldoret)
The Human Resource Business Partner (HRBP) role based in Eldoret Care Centre is part of the People Cluster and focuses on aligning HR strategies with business objectives at the operational level. This position plays a key role in supporting employee engagement, performance management, and organizational development.
The HRBP acts as a strategic advisor to line managers while ensuring effective implementation of HR policies and practices.
Key Duties and Responsibilities
- Provide HR advisory services to management and staff within the Care Centre
- Support implementation of HR strategies aligned with organizational goals
- Drive employee engagement and culture initiatives
- Manage performance management processes and provide coaching to managers
- Handle employee relations matters and ensure timely resolution of issues
- Support talent development and succession planning initiatives
- Ensure compliance with labor laws and internal HR policies
- Analyze HR metrics and provide insights for decision-making
- Coordinate training and development programs for staff
- Facilitate change management initiatives within the Care Centre
- Talent Acquisition Manager – Technology
The Talent Acquisition Manager – Technology role is based at Safaricom Care Centre and is responsible for leading recruitment efforts within the Technology function. This position plays a strategic role in sourcing, attracting, and retaining top technology talent to support the organization’s innovation agenda.
The role requires expertise in recruitment strategies, employer branding, and stakeholder management.
Key Duties and Responsibilities
- Develop and implement talent acquisition strategies for technology roles
- Manage end-to-end recruitment processes including sourcing, screening, and onboarding
- Partner with hiring managers to understand staffing needs and define job requirements
- Build and maintain talent pipelines for critical technology roles
- Enhance employer branding initiatives to attract top talent
- Utilize data and analytics to improve recruitment efficiency and effectiveness
- Ensure a positive candidate experience throughout the hiring process
- Manage relationships with recruitment agencies and external partners
- Monitor recruitment metrics and provide regular reports to stakeholders
- Support diversity and inclusion initiatives within talent acquisition
- Senior Manager, Sustainability & Partnerships
The Senior Manager, Sustainability & Partnerships role is based at Safaricom House and focuses on driving the organization’s sustainability agenda while building strategic partnerships. This position plays a key role in ensuring that sustainability is embedded in business operations and contributes to long-term value creation.
The role involves working with internal and external stakeholders to implement sustainability initiatives and measure impact.
Key Duties and Responsibilities
- Develop and implement sustainability strategies aligned with organizational goals
- Identify and manage partnerships that support sustainability initiatives
- Drive environmental, social, and governance (ESG) programs across the organization
- Monitor and report on sustainability performance and impact
- Collaborate with stakeholders to integrate sustainability into business processes
- Ensure compliance with regulatory requirements and global sustainability standards
- Lead community engagement and corporate social responsibility initiatives
- Conduct research and analysis on sustainability trends and best practices
- Prepare sustainability reports and disclosures
- Represent the organization in sustainability forums and partnerships
Application Process
Interested candidates are encouraged to review the detailed job descriptions and submit their applications through the official Safaricom careers portal. Applicants should ensure that their applications are complete and submitted before the respective deadlines indicated for each position.
Safaricom maintains a competitive and transparent recruitment process, and only shortlisted candidates will be contacted for further stages.
These opportunities provide a platform for professionals to contribute to one of Africa’s most innovative companies while advancing their careers in a dynamic and impactful environment.
