Kenyan Banking Jobs: Multiple Senior Vacancies Open in Retail Banking, Digital Financial Services, Analytics, Products and GMD’s Office
A leading banking institution has announced several senior-level job opportunities across strategic departments, including the Group Managing Director’s Office, Retail Banking, Retail Analytics, Retail Digital Solutions, Retail Products and Retail Payments. These vacancies present opportunities for professionals interested in leadership, strategy, digital banking, product development, analytics, payments and retail financial services.
The available positions cut across executive support, retail banking leadership, product management, digital transformation, user experience, quality assurance, innovation, mobile financial services and payments management. The roles are suitable for experienced professionals who can support business growth, operational excellence and customer-focused banking solutions.
Below are the available positions.
- Chief of Staff
Department: GMD’s Office
Reports to: Group Managing Director
Number of Positions: 1
The Chief of Staff position is based within the Group Managing Director’s Office. The role is expected to support the office of the Group Managing Director in coordinating strategic priorities, executive engagements, internal communication and high-level business initiatives.
Key duties and responsibilities may include:
- Supporting the Group Managing Director’s Office in the execution of strategic business priorities.
- Coordinating executive-level meetings, reports, briefs and follow-up actions.
- Working with senior leadership teams to monitor progress on key organizational initiatives.
- Supporting internal alignment between business units and the Group Managing Director’s Office.
- Preparing executive summaries, presentations and decision-support documents.
- Tracking implementation of agreed actions from management meetings.
- Supporting stakeholder engagement across internal and external parties.
- Ensuring that strategic matters requiring the Group Managing Director’s attention are properly coordinated.
- Assisting in performance monitoring of priority projects and business plans.
- Enhancing communication flow between the GMD’s Office and other departments.
- Head of Retail Analytics
Department: Retail Analytics
Reports to: Retail Banking Group Director
Number of Positions: 1
The Head of Retail Analytics role falls under Retail Analytics and reports to the Retail Banking Group Director. The position is expected to support the use of data, insights and business intelligence to improve decision-making within retail banking.
Key duties and responsibilities may include:
- Leading retail banking analytics and insight generation.
- Supporting data-driven decision-making across retail banking functions.
- Analysing customer behaviour, product performance and business trends.
- Developing reports and dashboards for retail banking leadership.
- Supporting growth strategies through customer segmentation and market insights.
- Monitoring performance indicators across retail banking products and channels.
- Collaborating with business teams to identify opportunities for revenue growth.
- Providing analytical support for campaigns, products and digital banking initiatives.
- Ensuring that analytics outputs support strategic planning and operational improvements.
- Translating complex data into practical recommendations for business teams.
- Director Retail Products
Department: Retail Banking
Reports to: Group Director Retail Banking
The Director Retail Products position is within the Retail Banking function and reports to the Group Director Retail Banking. The role is expected to provide leadership in the development, management and performance of retail banking products.
Key duties and responsibilities may include:
- Providing leadership in retail product strategy and execution.
- Overseeing the performance of retail banking products.
- Supporting the development and improvement of customer-focused financial products.
- Working with relevant teams to align products with customer needs and market demand.
- Monitoring product profitability, uptake and customer experience.
- Coordinating product reviews and improvements.
- Supporting innovation in retail banking products and services.
- Ensuring retail products remain competitive within the banking market.
- Working with digital, payments, analytics and branch teams to support product growth.
- Supporting business planning for retail product portfolios.
- Senior Manager, Digital Financial Services (CSME)
Department: Retail Banking
Reports to: Head of Retail Digital Solutions
Number of Positions: 1
The Senior Manager, Digital Financial Services (CSME) role is based within Retail Banking and reports to the Head of Retail Digital Solutions. The position is expected to support the development, management and growth of digital financial services for retail customers.
Key duties and responsibilities may include:
- Supporting the development and management of digital financial services.
- Driving customer adoption of digital financial solutions.
- Working with internal teams to improve digital banking service delivery.
- Monitoring digital financial service performance and customer usage.
- Supporting product improvements across digital platforms.
- Collaborating with technology and business teams to enhance service reliability.
- Identifying opportunities for growth within digital financial services.
- Supporting customer-focused solutions for digital banking users.
- Tracking market trends in digital financial services.
- Supporting business cases for new digital financial products and services.
- Senior Manager, Retail Digital User Design Lead
Department: Retail Banking
Reports to: Retail Digital Solutions Head
Number of Positions: 1
The Senior Manager, Retail Digital User Design Lead role is within Retail Banking and reports to the Retail Digital Solutions Head. The position is expected to focus on user experience, design thinking and customer journey improvements within digital retail banking platforms.
Key duties and responsibilities may include:
- Leading user design initiatives for retail digital banking solutions.
- Supporting the development of customer-friendly digital banking journeys.
- Working with product, technology and business teams to improve user experience.
- Reviewing customer pain points across digital channels.
- Supporting design improvements for mobile, web and other digital banking interfaces.
- Ensuring digital solutions are simple, accessible and customer-focused.
- Conducting user journey mapping and service design reviews.
- Supporting testing and feedback processes for digital banking platforms.
- Translating customer needs into practical design improvements.
- Contributing to digital transformation initiatives within retail banking.
- Senior Manager, Retail Digital Quality Assurance
Department: Retail Digital Solutions
Reports to: Retail Digital Solutions Head
Number of Positions: 1
The Senior Manager, Retail Digital Quality Assurance role is based within Retail Digital Solutions and reports to the Retail Digital Solutions Head. The position is expected to support quality assurance, testing and service reliability across retail digital banking solutions.
Key duties and responsibilities may include:
- Leading quality assurance activities for retail digital solutions.
- Supporting testing of digital banking platforms and features.
- Ensuring that digital solutions meet expected quality and performance standards.
- Working with technology, product and business teams to identify and resolve issues.
- Supporting user acceptance testing for new and improved digital services.
- Monitoring digital service performance and customer-impacting issues.
- Supporting process improvements in digital quality assurance.
- Ensuring that defects, risks and service gaps are properly documented and followed up.
- Contributing to reliable and efficient digital banking delivery.
- Supporting continuous improvement across retail digital channels.
- Retail Digital Solution Analyst and Innovation Lead
Department: Retail Banking
Reports to: Head Retail Digital Solutions
Number of Positions: 1
The Retail Digital Solution Analyst and Innovation Lead role is within Retail Banking and reports to the Head Retail Digital Solutions. The position is expected to support digital solution analysis, innovation, product improvement and business transformation within retail banking.
Key duties and responsibilities may include:
- Analysing retail digital solutions and identifying areas for improvement.
- Supporting innovation within digital banking products and services.
- Working with business teams to assess customer and operational needs.
- Supporting the design and development of new digital banking solutions.
- Reviewing digital trends and proposing relevant innovations.
- Supporting business requirements gathering for digital projects.
- Coordinating with technology teams on digital solution delivery.
- Monitoring performance and adoption of digital banking solutions.
- Supporting process improvements across digital retail banking.
- Helping translate business needs into digital solutions.
- Senior Manager, Retail Mobile Financial Services
Department: Retail Banking
Reports to: Head Retail Digital Solutions
Number of Positions: 1
The Senior Manager, Retail Mobile Financial Services role is within Retail Banking and reports to the Head Retail Digital Solutions. The position is expected to focus on mobile-based financial services, customer adoption and digital service growth.
Key duties and responsibilities may include:
- Managing and supporting retail mobile financial services.
- Driving growth and usage of mobile banking solutions.
- Working with internal teams to improve mobile financial service delivery.
- Supporting product development and enhancement for mobile financial services.
- Monitoring customer adoption, transaction trends and service performance.
- Identifying opportunities to improve mobile banking customer experience.
- Supporting campaigns and initiatives that promote mobile financial services.
- Working with technology teams to enhance mobile service reliability.
- Supporting innovation in mobile-led banking solutions.
- Ensuring mobile financial services support retail banking growth objectives.
- Regional Payments Manager
Department: Retail Banking
Reports to: Head of Retail Payments
Number of Positions: 1
The Regional Payments Manager role is within Retail Banking and reports to the Head of Retail Payments. The position is expected to support payments growth, regional business performance and payment service delivery within retail banking.
Key duties and responsibilities may include:
- Supporting regional payments strategy and business growth.
- Managing payment service performance within the assigned region.
- Working with branches, business teams and payment channels to grow payment solutions.
- Supporting customer acquisition and usage of payment products.
- Monitoring payment transaction performance and service quality.
- Identifying regional opportunities for payments expansion.
- Supporting merchant, customer and business payment solutions.
- Coordinating with internal teams to resolve payment-related issues.
- Tracking regional performance against payment targets.
- Supporting the implementation of retail payments initiatives.
How to Apply
Interested candidates should review the available vacancies and submit their applications through the official recruitment platform provided by the hiring institution.
