A leading organization operating within the renewables, sustainability, and clean energy sector in Kenya is seeking to strengthen its workforce by recruiting qualified and experienced professionals across several functional areas. These opportunities span customer service, quality assurance, marketing, retail operations, and regional mentorship, supporting the organization’s expanding footprint in renewable energy solutions, clean cooking technologies, and pay-as-you-go consumer products.
The roles outlined in this announcement are suitable for professionals with experience in mid-level to senior-level responsibilities, as well as associate-level operational coordination. The organization maintains a strong presence across multiple regions in Kenya and works closely with communities, customers, partners, and internal teams to deliver reliable, affordable, and impactful energy solutions.
This job advertisement is structured for clarity and accessibility, making it suitable for publication on a third-party job board. Each role is presented with a detailed job description focused strictly on duties and responsibilities, without the inclusion of qualifications unless explicitly stated. All positions listed are currently open, and interested candidates are encouraged to review the responsibilities carefully before submitting an application.
Available Positions
- Regional Mentor
Location: Kenya
Department: Renewables and Environment
Industry Focus: Sustainability
Job Level: Mid-Senior Level
Job Overview
The Regional Mentor role is designed to provide structured mentorship, operational guidance, and performance support across assigned regions. The position plays a critical role in strengthening frontline teams, ensuring adherence to operational standards, and supporting regional leadership through coaching, monitoring, and continuous improvement initiatives. The Regional Mentor works closely with field teams, supervisors, and regional managers to promote consistency, accountability, and professional development.
Key Duties and Responsibilities
The Regional Mentor is responsible for providing ongoing mentorship and coaching to regional teams, including sales, service, and operational staff. This includes conducting regular field visits to assess performance, identify skill gaps, and deliver targeted coaching interventions aimed at improving productivity and service quality.
The role involves supporting the onboarding and integration of new team members by facilitating structured induction sessions, mentoring schedules, and follow-up support to ensure new staff are aligned with operational expectations and organizational values.
The Regional Mentor is expected to monitor team performance against established benchmarks and key performance indicators, providing constructive feedback and recommendations for improvement. This includes preparing mentorship reports, documenting observations, and sharing insights with regional leadership to inform decision-making.
Another key responsibility is the reinforcement of standard operating procedures, policies, and ethical guidelines. The Regional Mentor ensures that teams understand and consistently apply approved processes in their day-to-day work, reducing operational risk and enhancing compliance.
The role also involves collaborating with training, human resources, and operations teams to identify broader capacity-building needs and contribute to the design or refinement of training materials and mentorship frameworks.
The Regional Mentor may be required to support performance improvement plans, assist in resolving operational challenges, and act as a point of reference for teams seeking guidance on complex field-related issues.
- Customer Service Team Manager – Clean Cooking
Location: Kenya
Department: Renewables and Environment
Industry Focus: Sustainability
Job Level: Mid-Senior Level
Job Overview
The Customer Service Team Manager – Clean Cooking is responsible for overseeing customer service operations related to clean cooking products and solutions. This role ensures that customers receive timely, accurate, and effective support across multiple service channels. The position focuses on team leadership, service quality, performance management, and continuous improvement within the customer service function.
Key Duties and Responsibilities
The Customer Service Team Manager leads and manages a team of customer service representatives, ensuring that daily operations are conducted efficiently and in line with service standards. This includes scheduling, workload distribution, and supervision of customer interactions.
The role involves setting performance targets for the customer service team and monitoring achievement against agreed service-level agreements. The manager regularly reviews performance metrics, identifies trends, and implements corrective actions where service gaps are identified.
Another core responsibility is maintaining a high standard of customer experience by ensuring that customer inquiries, complaints, and requests are handled professionally and resolved within defined timelines. The manager escalates complex or sensitive issues as necessary and ensures appropriate follow-up.
The position requires active involvement in coaching and supporting team members through regular feedback sessions, performance reviews, and skills development initiatives. The manager identifies training needs and works with relevant teams to enhance customer service competencies.
The Customer Service Team Manager is also responsible for ensuring accurate documentation of customer interactions, maintaining data integrity within customer management systems, and producing operational reports for internal review.
Collaboration with other departments, including operations, logistics, sales, and technical teams, is essential to ensure coordinated resolution of customer issues and alignment of service processes with overall business objectives.
- Contact Center Quality Assurance and Learning Assessor – Clean Cooking
Location: Kenya
Department: Renewables and Environment
Industry Focus: Sustainability
Job Level: Mid-Senior Level
Job Overview
The Contact Center Quality Assurance and Learning Assessor – Clean Cooking role focuses on monitoring, evaluating, and improving the quality of customer interactions within the contact center environment. The position combines quality assurance responsibilities with learning and development support to enhance service delivery and staff capability.
Key Duties and Responsibilities
The Quality Assurance and Learning Assessor conducts regular evaluations of customer service interactions across various communication channels, including calls, messages, and digital platforms. These evaluations assess adherence to quality standards, accuracy of information, professionalism, and compliance with established procedures.
The role involves developing and maintaining quality assessment tools, scorecards, and evaluation frameworks that align with organizational standards and customer experience objectives.
The assessor provides structured feedback to customer service agents and team managers based on evaluation findings. This includes identifying strengths, areas for improvement, and recurring service issues that require targeted intervention.
Another responsibility is supporting learning and development initiatives by identifying knowledge gaps and contributing to the design of training programs, refresher sessions, and coaching materials. The assessor may facilitate learning sessions or collaborate with training teams to address identified needs.
The role also requires analyzing quality data and trends to generate insights that inform process improvements, policy updates, and service enhancements. Reports and recommendations are shared with contact center leadership and relevant stakeholders.
The Quality Assurance and Learning Assessor supports compliance with internal policies, customer protection guidelines, and regulatory requirements by ensuring that customer interactions meet defined standards.
- Regional Store Coordinator, Reliever – South Nyanza
Location: South Nyanza, Kenya
Department: Renewables and Environment
Industry Focus: Sustainability
Job Level: Associate
Job Overview
The Regional Store Coordinator, Reliever – South Nyanza is responsible for supporting retail and store operations across the assigned region. The role provides coverage and operational continuity by stepping in for store coordinators as needed, ensuring that stores operate efficiently and in compliance with company standards.
Key Duties and Responsibilities
The Regional Store Coordinator, Reliever oversees day-to-day store operations, including inventory management, stock movement, and record-keeping. This ensures that products are available, properly stored, and accurately accounted for at all times.
The role involves coordinating with store staff to maintain orderly store environments, support customer transactions, and uphold service standards. The reliever provides guidance to store teams during periods of transition or staff absence.
Another responsibility is monitoring stock levels, identifying replenishment needs, and coordinating with logistics and warehouse teams to ensure timely restocking of products.
The Regional Store Coordinator, Reliever is expected to ensure compliance with operational procedures, health and safety guidelines, and internal controls across all stores under their coverage.
The position also involves preparing operational reports, documenting store performance, and highlighting any issues or risks that require attention from regional management.
The role requires flexibility and readiness to travel within the South Nyanza region to provide coverage and support as operational needs arise.
- Senior Marketing Associate – PAYG Phones
Location: Kenya
Department: Renewables and Environment
Industry Focus: Sustainability
Job Level: Mid-Senior Level
Job Overview
The Senior Marketing Associate – PAYG Phones supports the planning and execution of marketing initiatives related to pay-as-you-go phone products. The role focuses on market engagement, campaign implementation, and coordination with internal teams to drive product awareness and customer acquisition.
Key Duties and Responsibilities
The Senior Marketing Associate is responsible for supporting the development and rollout of marketing campaigns targeting PAYG phone customers. This includes coordinating promotional activities, field marketing initiatives, and customer engagement efforts.
The role involves working closely with sales and distribution teams to ensure that marketing activities are aligned with market needs and operational realities. The associate supports the execution of localized marketing strategies across different regions.
Another key responsibility is monitoring campaign performance and collecting market feedback to assess effectiveness. Insights gathered are used to inform adjustments to marketing approaches and improve future initiatives.
The Senior Marketing Associate contributes to the development of marketing materials, messaging, and promotional tools, ensuring consistency with brand guidelines and product positioning.
The position also involves tracking marketing activities, maintaining campaign documentation, and preparing reports for internal stakeholders.
Collaboration with cross-functional teams, including product, customer service, and operations, is essential to ensure that marketing initiatives support broader business objectives and customer experience goals.
Application Process
Interested candidates are encouraged to review the responsibilities for each position carefully and submit their applications through the designated application platform. All positions listed in this advertisement are currently open, and applications will be reviewed on a rolling basis.
