A reputable organization within the financial services sector is currently seeking to recruit qualified and experienced professionals to join its Risk Department at the Head Office. These opportunities present a strategic chance for individuals looking to advance their careers in risk management, fraud prevention, and credit control within a structured and performance-driven environment.
The organization continues to strengthen its internal controls, safeguard financial systems, and enhance customer trust through robust risk management practices. As part of this commitment, two critical supervisory roles have been announced, targeting professionals with the capability to manage operations, enforce compliance, and support business sustainability.
The available roles include:
- Fraud & Security Operations Analyst
- Supervisor, Credit Collections
Both positions are based at the Head Office and are offered on open-ended contract terms. The roles fall under the Risk Department and are positioned at the supervisory level, indicating a need for individuals who can combine technical expertise with leadership and operational oversight.
Interested candidates are encouraged to review the detailed job descriptions below and submit their applications before the deadline of 05 May 2026.
1. Fraud & Security Operations Analyst
Position Overview
The Fraud & Security Operations Analyst will play a critical role in safeguarding the organization’s systems, processes, and financial assets against fraud and security threats. The role focuses on proactive monitoring, incident response, risk mitigation, and continuous improvement of fraud detection and prevention mechanisms.
This position requires a high level of analytical capability, attention to detail, and the ability to respond to emerging threats in a fast-paced operational environment. The successful candidate will work closely with internal teams to ensure that fraud risks are minimized and that all suspicious activities are investigated thoroughly.
Key Duties and Responsibilities
- Monitor transactions, systems, and operational activities to detect and prevent fraudulent activities
- Analyze fraud trends and patterns to identify potential vulnerabilities within systems and processes
- Investigate suspected fraud cases and security incidents, ensuring proper documentation and reporting
- Coordinate with relevant internal departments to resolve fraud-related issues and implement corrective actions
- Develop and maintain fraud detection rules, alerts, and monitoring systems
- Conduct risk assessments to identify areas prone to fraud and recommend mitigation strategies
- Ensure compliance with internal policies, regulatory requirements, and industry best practices in fraud prevention
- Prepare detailed reports on fraud incidents, trends, and mitigation measures for management review
- Support the implementation of security controls to protect organizational systems and data
- Participate in continuous improvement initiatives aimed at strengthening fraud detection and prevention frameworks
- Provide guidance and support to team members on fraud-related matters and security protocols
- Liaise with external stakeholders, where necessary, on fraud investigations and security concerns
Role Expectations
- Strong analytical and investigative approach to problem-solving
- Ability to handle sensitive information with confidentiality and professionalism
- High level of accuracy and attention to detail
- Ability to work under pressure and respond to incidents within tight timelines
- Strong communication and reporting skills
- Capacity to interpret data and translate findings into actionable insights
2. Supervisor, Credit Collections
Position Overview
The Supervisor, Credit Collections will be responsible for overseeing the credit collections function, ensuring timely recovery of outstanding debts while maintaining positive customer relationships. The role involves supervising collections activities, implementing strategies to reduce delinquency rates, and ensuring compliance with credit policies and regulatory requirements.
This position requires a strong understanding of credit management processes, excellent negotiation skills, and the ability to lead a team towards achieving collections targets.
Key Duties and Responsibilities
- Supervise daily credit collections operations to ensure efficiency and effectiveness
- Monitor and manage delinquent accounts, ensuring timely follow-up and recovery actions
- Develop and implement collections strategies aimed at reducing non-performing accounts
- Review and analyze accounts receivable aging reports to prioritize collection efforts
- Ensure adherence to credit policies, procedures, and regulatory guidelines
- Provide leadership and guidance to the collections team to achieve performance targets
- Handle escalated collection cases and negotiate repayment plans with customers
- Prepare regular reports on collections performance, trends, and recovery rates
- Collaborate with other departments to address issues affecting collections processes
- Identify gaps in the collections process and recommend improvements
- Maintain accurate records of collection activities and customer interactions
- Support training and development of team members within the collections unit
Role Expectations
- Strong leadership and team management capabilities
- Ability to balance customer relations with organizational recovery objectives
- High level of organization and time management skills
- Strong negotiation and communication abilities
- Analytical mindset with the ability to interpret financial data
- Commitment to achieving set targets and maintaining operational efficiency
Application Process
All interested and qualified candidates are required to submit their applications before the closing date of 05 May 2026. Applications should be submitted through the official recruitment portal provided by the organization.
Only shortlisted candidates will be contacted for further stages of the recruitment process.
