Are you passionate about the coffee industry? Do you have a proven track record in business development and relationship management? We are seeking a dynamic and experienced Field Services Officer to join our team at Kenya Cooperative Coffee Exporters (KCCE).
Reporting directly to the Chief Executive Officer, the successful candidate will play a crucial role in driving coffee mobilization initiatives, fostering business growth, and ensuring excellent customer relationships within the 33 coffee-growing counties.
The Role
Specifically, the successful jobholder will be required to:
- Develop and execute monthly work plans for AGMs, farmers’ field education days, and CMC meetings.
- Organize and facilitate training sessions for members, CMC, and managers.
- Provide regular updates to the CEO on outcomes and conduct quarterly performance reviews.
- Proactively market and secure Agency and brokerage contracts to increase market share.
- Review and renew auction and direct market contracts.
- Conduct marketing intelligence and promote coffee production, processing, and marketing.
- Collect and analyze field data on coffee production for strategic focus.
- Develop and maintain structured customer contact through visits.
- Communicate sales progress and resolve customer issues promptly.
- Attend customer education days and AGMs, advising on best practices.
- Provide growers with timely communication on sales progress and quality outcomes.
- Visit growers and Estates for credit discussions, analyzing applications.
- Evaluate repayment ability based on cash flows and coffee quality.
- Ensure proper recovery and documentation of credit requests.
- Ensure compliance with lending guidelines and Co-bank policies.
- Attend growers’ meetings and maintain records in line with organizational policies.
- Periodically assess procedures and benchmark against the market.
- Liaise with the warehouse department for clean coffee deliveries.
- Proper use and maintenance of the company motor vehicle.
- Adherence to motor vehicle use guidelines.
- Regular communication with the Fleet and Asset Manager.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
- Bachelor of Commerce or Business Administration or Marketing.
- Diploma in an Agriculture-related field is an added advantage.
- Computer literacy.
- Minimum 3 years of experience in dealing with coffee growers.
- Previous experience in relationship management and customer training.
- Exposure to the coffee value chain.
How to Apply
If you are ready to contribute to the success of Kenya Cooperative Coffee Exporters and thrive in a dynamic environment, apply now by submitting your resume and a compelling cover letter to:
Indicate the job reference number FSO/KCCE/2026.
Closing Date: 15th May 2026
Join us in empowering coffee growers and building a sustainable coffee industry in Kenya.
